bp pulse

@cliffscab Hi Cliff. Thanks for bringing this to our attention, and we’re really sorry about your experience. At our bp pulse–owned locations, we’re improving signage and increasing monitoring to help prevent this. Where we don’t control the car park, (cont) ms.spr.ly/l/6018vHY5G

@bppulseuk most days there’s a silver @TfLTPH vehicle parked on a disabled vehicle charger at your Chiswick charging hub and not charging. It seems it belongs to a staff member which makes it even worse?

@BulbucEuge82979 Hi Eugen. Thank you for your message. We're sorry this happened to you. To enable us to investigate you query further, please drop us a private message or a message to heretohelp@bp.com. We will be happy to help. Paula, bp pulse

@bppulseuk @bp_UK payments taken, charging fails, funds held for days. Other networks release unused funds instantly. @WhichUK @BBCWatchdog this creates financial risk for drivers. Please clarify.

@bp_uk @bpchargemaster Uber driver here. My RFID card is confirmed valid, yet I’m forced to use the app where £60 is held and refunded days later. Other networks release funds instantly. This creates real operational risk. Please explain. #EVcharging

@Boyintheband Hi Michael. Thank you for your message. We're sorry to hear that this is happening to you. To enable us to help with your query, could you please send us your details to heretohelp@bp.com. We'll be happy to help you. Paula, bp pulse

Why is @bppulseuk so useless? The app had lost my card details and wouldn’t let me add new ones, nor does it integrate with Apple Pay, and there isn’t a tap card option. In 5+ years of EV usage BP has consistently been the least reliable and usable charging service. Do better.

@VOliverJenkins Hi there 🙂 An overstay fee applies if a vehicle remains connected for more than 90 minutes. This is to help keep chargers available for other drivers who need to use them. If your vehicle finishes charging and stays plugged in until (cont) ms.spr.ly/l/6011QQb4J

@bppulseuk I have my car plugged in from 6pm to charge in a public car park. This won’t be complete till after midnight. Can I leave it plugged in till 7.30am or will this incur an overstay fee?

@deratoul Hi Lukas, thanks for flagging this — we understand this can be frustrating. The £60 you’re seeing is a temporary pre-authorisation hold, not the final cost of your charge. The actual amount for your session will be charged, and the remaining (cont) ms.spr.ly/l/6017Qs7DW

@bppulseuk this is what is wrong with this EV charging businesses. It was a grand total is 6.50£ , now God knows when I get this back. 60?!? On 7kwH charger ? #ionty is better

@itsleemorris Hi Lee, thanks for the update — we really appreciate you sharing this! We’ll be sure to pass this on to our development team so they can take a closer look. Thanks again for letting us know! Julia, bp pulse

@bppulseuk I figured it out - it had held on to a session I did a few weeks ago. I had to click “done” before it would let me do anything else related to charging, even though it’s an old session. Please let your developers know!

@bppulseuk app stuck like this. Charger doesn’t accept card. Seamless experience thanks 🙏

@sytematt Hi Matt. Thank you for letting us know. We're sorry you found our chargers in this state. Our team is aware and will be visiting the location as soon as possible. Once again, thank you for the heads up, gives us the chance to improve where (cont) ms.spr.ly/l/6013QW9dH

@bppulseuk seriously poor!! Near the @DunstableCentre. All 10 cut and shut down. Disgraceful

@AC35301 Hi Andrew. Thank you for letting us know. We are really sorry to hear about the parking ticket. Parking restrictions are managed by the site owner and are separate from your charging. If you choose to appeal the decision made by the operator, (cont) ms.spr.ly/l/6010Q57Du

Hi @bpPulseUK I used the BP Pulse charger at Starbucks Pendigo Way NEC while visiting the store and have now received a parking charge for staying over 60 minutes. Charging sessions can easily exceed this time. Could you please help look into this?

@wintonsauto1 Hi Neil, thanks for providing your details. We’ve just sent you an email with an update on this. If there’s anything further you need, simply reply to the email and our team will be glad to assist. Julia, bp pulse

@bppulseuk Neil.winton@btinternet.com

@bppulseuk I rarely use your service because I charge at home. But a couple of years ago I did use it a couple of times and had a credit of more than £30. That seems to have disappeared. What’s happened to it?

@debabrataray Hi Debabrataa, thanks for flagging this and we're sorry for the confusion caused. The chargers at Vicus Way are no longer on the bp pulse network and have migrated to a new charge point operator, that’s why they no longer appear in the (cont) ms.spr.ly/l/6019QwBUh

@fuseenergyuk @bppulseuk I called up your customer service agent - that’s the number I was shown when I was unable to charge and he literally told me what I’ve written in my first post. @bppulseuk care to comment?

@fuseenergyuk what is the ETA on charging being available at Vicus Way parking? I understand you are taking over those terminals from @bppulseuk . Is there a transition plan and a cutover period? Why is charging not available in the interim period?

@DominicJCarter Hi @DominicJCarter. Thanks for getting in touch. Our overstay fees are designed to ensure fair access to chargers for all EV drivers. We apply these charges only after a reasonable grace period to allow you to move your vehicle once charging (cont) ms.spr.ly/l/6012QRLcA

@bppulseuk hi. I am currently parked in a 7kwh charging point. Does the "overstay" fee apply as your app says? As your website it's only on fast chargers

@gman21 Hi, we're sorry to hear you're having trouble with the app and subscription process. Please send us a direct message with more details (including the email address linked to your account), or contact our team at heretohelp@bp.com and we’ll (cont) ms.spr.ly/l/6014QuhVQ

@bppulseuk why is your app so poor? Have an account but unable to subscribe as just say “pending”. Tried setting up new account- won’t let me add payment card to subscribe 🤷‍♂️. No response from your help team in over two weeks.

@climbtechy Hi, thanks for your comment. Our pricing reflects the cost of providing public rapid and ultra-rapid charging, including equipment, installation, grid connections, ongoing maintenance, land costs and 24/7 customer support. You can view (cont) ms.spr.ly/l/6019Quhp3

@bppulseuk @neilhamshaw Why do you charge way more than Tesla ?

Had my first experience of charging an electric car today (not mine). 45 min charge giving me about 125 mile range for £35! This hardly shouts #ElectricVehicles are a cheaper cleaner future … what happened to the electric vision not costing anything in ‘fuel’ ? @bppulseuk

@FergieThfc Hi, thanks for the update and for sharing the photo. This unit is currently in unavailable, and our engineers are aware of the issue. Unfortunately, we don’t have a confirmed timescale for when it will be back in service. Please keep an (cont) ms.spr.ly/l/6014QOUs4

@bppulseuk Again not working and the other completely off

@DerrySinnFein @SDLPlive any chance yous can help with getting super EV chargers on the derry side of the bridge. Zero Ev fast charging is available. The only ones available in the city is at gees . @bppulseuk these are down more than they are up.

@f0rbesy Hi Daniel, thanks for checking in. Unit 11720 is currently in maintenance, and while we don’t have a confirmed timescale just yet, it will reappear on the bp pulse map as soon as it’s back in service. In the meantime, there’s another bp (cont) ms.spr.ly/l/6012QOUi2

@biffy_yule Hi, you can reach our Customer Care team by email at heretohelp@bp.com. Alternatively, feel free to send us a DM here and we’ll be happy to help. Julia, bp pulse

@bppulseuk where is an email address for bp

@FergieThfc Hi @FergieThfc. Thank you for letting us know. Our tech teams are now aware of the situation and will work hard to resolve it for you. Thank you for being a valued customer. If you ever need real time assistance, please don't hesitate to (cont) ms.spr.ly/l/6016QMCOA

@bppulseuk Wednesday 19:30 all 4 were down again