bp pulse

@sytematt Hi Matt. Thank you for letting us know. We're sorry you found our chargers in this state. Our team is aware and will be visiting the location as soon as possible. Once again, thank you for the heads up, gives us the chance to improve where (cont) ms.spr.ly/l/6013QW9dH

@bppulseuk seriously poor!! Near the @DunstableCentre. All 10 cut and shut down. Disgraceful

@AC35301 Hi Andrew. Thank you for letting us know. We are really sorry to hear about the parking ticket. Parking restrictions are managed by the site owner and are separate from your charging. If you choose to appeal the decision made by the operator, (cont) ms.spr.ly/l/6010Q57Du

Hi @bpPulseUK I used the BP Pulse charger at Starbucks Pendigo Way NEC while visiting the store and have now received a parking charge for staying over 60 minutes. Charging sessions can easily exceed this time. Could you please help look into this?

@wintonsauto1 Hi Neil, thanks for providing your details. We’ve just sent you an email with an update on this. If there’s anything further you need, simply reply to the email and our team will be glad to assist. Julia, bp pulse

@bppulseuk Neil.winton@btinternet.com

@bppulseuk I rarely use your service because I charge at home. But a couple of years ago I did use it a couple of times and had a credit of more than £30. That seems to have disappeared. What’s happened to it?

@debabrataray Hi Debabrataa, thanks for flagging this and we're sorry for the confusion caused. The chargers at Vicus Way are no longer on the bp pulse network and have migrated to a new charge point operator, that’s why they no longer appear in the (cont) ms.spr.ly/l/6019QwBUh

@fuseenergyuk @bppulseuk I called up your customer service agent - that’s the number I was shown when I was unable to charge and he literally told me what I’ve written in my first post. @bppulseuk care to comment?

@fuseenergyuk what is the ETA on charging being available at Vicus Way parking? I understand you are taking over those terminals from @bppulseuk . Is there a transition plan and a cutover period? Why is charging not available in the interim period?

@DominicJCarter Hi @DominicJCarter. Thanks for getting in touch. Our overstay fees are designed to ensure fair access to chargers for all EV drivers. We apply these charges only after a reasonable grace period to allow you to move your vehicle once charging (cont) ms.spr.ly/l/6012QRLcA

@bppulseuk hi. I am currently parked in a 7kwh charging point. Does the "overstay" fee apply as your app says? As your website it's only on fast chargers

@gman21 Hi, we're sorry to hear you're having trouble with the app and subscription process. Please send us a direct message with more details (including the email address linked to your account), or contact our team at heretohelp@bp.com and we’ll (cont) ms.spr.ly/l/6014QuhVQ

@bppulseuk why is your app so poor? Have an account but unable to subscribe as just say “pending”. Tried setting up new account- won’t let me add payment card to subscribe 🤷‍♂️. No response from your help team in over two weeks.

@climbtechy Hi, thanks for your comment. Our pricing reflects the cost of providing public rapid and ultra-rapid charging, including equipment, installation, grid connections, ongoing maintenance, land costs and 24/7 customer support. You can view (cont) ms.spr.ly/l/6019Quhp3

@bppulseuk @neilhamshaw Why do you charge way more than Tesla ?

Had my first experience of charging an electric car today (not mine). 45 min charge giving me about 125 mile range for £35! This hardly shouts #ElectricVehicles are a cheaper cleaner future … what happened to the electric vision not costing anything in ‘fuel’ ? @bppulseuk

@FergieThfc Hi, thanks for the update and for sharing the photo. This unit is currently in unavailable, and our engineers are aware of the issue. Unfortunately, we don’t have a confirmed timescale for when it will be back in service. Please keep an (cont) ms.spr.ly/l/6014QOUs4

@bppulseuk Again not working and the other completely off

@DerrySinnFein @SDLPlive any chance yous can help with getting super EV chargers on the derry side of the bridge. Zero Ev fast charging is available. The only ones available in the city is at gees . @bppulseuk these are down more than they are up.

@f0rbesy Hi Daniel, thanks for checking in. Unit 11720 is currently in maintenance, and while we don’t have a confirmed timescale just yet, it will reappear on the bp pulse map as soon as it’s back in service. In the meantime, there’s another bp (cont) ms.spr.ly/l/6012QOUi2

@biffy_yule Hi, you can reach our Customer Care team by email at heretohelp@bp.com. Alternatively, feel free to send us a DM here and we’ll be happy to help. Julia, bp pulse

@bppulseuk where is an email address for bp

@FergieThfc Hi @FergieThfc. Thank you for letting us know. Our tech teams are now aware of the situation and will work hard to resolve it for you. Thank you for being a valued customer. If you ever need real time assistance, please don't hesitate to (cont) ms.spr.ly/l/6016QMCOA

@bppulseuk Wednesday 19:30 all 4 were down again

@pepperjw Hi PepperJohnPepper. Thank you for your message regarding a holding fee. We release the hold as soon as your session ends, but the timing depends on your bank. Most people see the funds back within a few days, though weekends and bank holidays (cont) ms.spr.ly/l/6011QJhdX

@bppulseuk ….i was provided with contrary information …. my bank tells me the merchant have delayed release /claim pending payment !!??

@Orion_SpaceDog Hi, sorry to hear about your experience — we understand how frustrating this must be. If you’re able to DM us with the details of the charging session, or contact our customer service team by phone or email, we can look into this for you. While (cont) ms.spr.ly/l/6019QHz0B

Further to this, I have now received a parking fine for using this charger. Fucking wonderful. @bppulseuk is a joke.

@ChelseyCookson Thanks for sharing the unit number Chelsey. Charger BPU0007 has already been reported, and our team is working to get it back online as soon as possible. Sorry for the frustration this has caused. For the latest status, please check the (cont) ms.spr.ly/l/6013QGX8Z

@bppulseuk Charger BPU0007 isn’t working. They never work and they are unnecessarily complicated to use.

@bppulseuk your ev chargers never work and are difficult to use. Absolutely crap

@pepperjw Hi there, thanks for the feedback — we’re sorry to hear that. We’d really like to understand what part of the instructions wasn’t clear so we can help and share it with our team. Please feel free to DM us, or reach out via the support options (cont) ms.spr.ly/l/6010QGPZr

@bppulseuk ….not very user friendly instructions !??

@nichola_murray Hi Nicola, thanks for flagging this. We’re sorry about the disruption — we’re looking into this now and will get it raised with our maintenance team. Julia, bp pulse

@bppulseuk arrived to find bp pulse and my heart sinks, as usual 4 out of 5 charging points aren’t working 🤯 why are you so predictably awful? Derby Arena, here all day, just get them fixed.