bp pulse

@jhactually Hi, we're sorry to hear about your experience and appreciate how upsetting and frustrating this situation must be. The £60 pre-authorization is a temporary hold used to verify the payment method before charging begins. If a charging attempt (cont) ms.spr.ly/l/6017vIvxU

@bppulseuk Look, this isn’t a 'feeling' as you put it. You've robbed me £120. You have NOT responded to my email. You have NOT called me. You have done NOTHING to give back my money. Going to my bank to tell them its fraud. today.

Another day goes by while @bppulseuk continue to rip me and others off.... #Fraud #Theft

@Robertodicabio Hi Robertodicabio, thanks for letting us know — we’re sorry to hear you’re having issues with the app, that’s not the experience we aim to provide. We’d recommend uninstalling and reinstalling the app, as this often helps ensure the latest (cont) ms.spr.ly/l/6011voXKT

@bppulseuk were you aware your app is bugging

@stuarttaylor79 Hi Stuart, please complete the bp pulse live enquiry form at thenec.co.uk/group/arena-fe… and the relevant team will be in touch. Julia, bp pulse

@bppulseuk Hi, I went to UB40 last night at Birmingham and used your self serve drink stand, but today you have continued to take payments. Luckily I moved my money out last night as I always do after a night out. But you have tried to take 1 x £7.50 and 1 x £25. Who do I speak

@ArthurSwindel Hi Arthur, thank you for taking the time to let us know. We’re sorry to hear that you encountered our chargers vandalized with cut cables — that’s certainly not the experience we want our customers to have. This has been reported to our (cont) ms.spr.ly/l/6010v5KV6

@bppulseuk charging station in Birmingham on the Kingsbury Road has had all of the plugs cut from the chargers making them unusable.

@balloon Hi David, thank you for taking the time to let us know. We’re sorry to hear you’re experiencing issues with the bp pulse app on your iPhone — that’s not the experience we want for our customers. We’d recommend uninstalling and reinstalling (cont) ms.spr.ly/l/6014v5KMg

How has @bppulseuk managed to make an iPhone app that’s impossible to login & pay?

@ArthurSwindel Hi Arthur, thanks for sharing your feedback with us. We're sorry to hear about the condition of the chargers you encountered. While we do occasionally see instances of vandalism, we're actively working to minimize this wherever possible. (cont) ms.spr.ly/l/6012vXrqM

New @bppulseuk charging station had all its charging plugs cut off in Birmingham, what goes on in peoples heads?

@cliffscab Hi Cliff. Thanks for bringing this to our attention, and we’re really sorry about your experience. At our bp pulse–owned locations, we’re improving signage and increasing monitoring to help prevent this. Where we don’t control the car park, (cont) ms.spr.ly/l/6018vHY5G

@bppulseuk most days there’s a silver @TfLTPH vehicle parked on a disabled vehicle charger at your Chiswick charging hub and not charging. It seems it belongs to a staff member which makes it even worse?

@BulbucEuge82979 Hi Eugen. Thank you for your message. We're sorry this happened to you. To enable us to investigate you query further, please drop us a private message or a message to heretohelp@bp.com. We will be happy to help. Paula, bp pulse

@bppulseuk @bp_UK payments taken, charging fails, funds held for days. Other networks release unused funds instantly. @WhichUK @BBCWatchdog this creates financial risk for drivers. Please clarify.

@bp_uk @bpchargemaster Uber driver here. My RFID card is confirmed valid, yet I’m forced to use the app where £60 is held and refunded days later. Other networks release funds instantly. This creates real operational risk. Please explain. #EVcharging

@Boyintheband Hi Michael. Thank you for your message. We're sorry to hear that this is happening to you. To enable us to help with your query, could you please send us your details to heretohelp@bp.com. We'll be happy to help you. Paula, bp pulse

Why is @bppulseuk so useless? The app had lost my card details and wouldn’t let me add new ones, nor does it integrate with Apple Pay, and there isn’t a tap card option. In 5+ years of EV usage BP has consistently been the least reliable and usable charging service. Do better.

@VOliverJenkins Hi there 🙂 An overstay fee applies if a vehicle remains connected for more than 90 minutes. This is to help keep chargers available for other drivers who need to use them. If your vehicle finishes charging and stays plugged in until (cont) ms.spr.ly/l/6011QQb4J

@bppulseuk I have my car plugged in from 6pm to charge in a public car park. This won’t be complete till after midnight. Can I leave it plugged in till 7.30am or will this incur an overstay fee?

@deratoul Hi Lukas, thanks for flagging this — we understand this can be frustrating. The £60 you’re seeing is a temporary pre-authorisation hold, not the final cost of your charge. The actual amount for your session will be charged, and the remaining (cont) ms.spr.ly/l/6017Qs7DW

@bppulseuk this is what is wrong with this EV charging businesses. It was a grand total is 6.50£ , now God knows when I get this back. 60?!? On 7kwH charger ? #ionty is better

@itsleemorris Hi Lee, thanks for the update — we really appreciate you sharing this! We’ll be sure to pass this on to our development team so they can take a closer look. Thanks again for letting us know! Julia, bp pulse

@bppulseuk I figured it out - it had held on to a session I did a few weeks ago. I had to click “done” before it would let me do anything else related to charging, even though it’s an old session. Please let your developers know!

@bppulseuk app stuck like this. Charger doesn’t accept card. Seamless experience thanks 🙏

@sytematt Hi Matt. Thank you for letting us know. We're sorry you found our chargers in this state. Our team is aware and will be visiting the location as soon as possible. Once again, thank you for the heads up, gives us the chance to improve where (cont) ms.spr.ly/l/6013QW9dH

@bppulseuk seriously poor!! Near the @DunstableCentre. All 10 cut and shut down. Disgraceful

@AC35301 Hi Andrew. Thank you for letting us know. We are really sorry to hear about the parking ticket. Parking restrictions are managed by the site owner and are separate from your charging. If you choose to appeal the decision made by the operator, (cont) ms.spr.ly/l/6010Q57Du

Hi @bpPulseUK I used the BP Pulse charger at Starbucks Pendigo Way NEC while visiting the store and have now received a parking charge for staying over 60 minutes. Charging sessions can easily exceed this time. Could you please help look into this?

@wintonsauto1 Hi Neil, thanks for providing your details. We’ve just sent you an email with an update on this. If there’s anything further you need, simply reply to the email and our team will be glad to assist. Julia, bp pulse

@bppulseuk Neil.winton@btinternet.com

@bppulseuk I rarely use your service because I charge at home. But a couple of years ago I did use it a couple of times and had a credit of more than £30. That seems to have disappeared. What’s happened to it?

@debabrataray Hi Debabrataa, thanks for flagging this and we're sorry for the confusion caused. The chargers at Vicus Way are no longer on the bp pulse network and have migrated to a new charge point operator, that’s why they no longer appear in the (cont) ms.spr.ly/l/6019QwBUh

@fuseenergyuk @bppulseuk I called up your customer service agent - that’s the number I was shown when I was unable to charge and he literally told me what I’ve written in my first post. @bppulseuk care to comment?

@fuseenergyuk what is the ETA on charging being available at Vicus Way parking? I understand you are taking over those terminals from @bppulseuk . Is there a transition plan and a cutover period? Why is charging not available in the interim period?

@DominicJCarter Hi @DominicJCarter. Thanks for getting in touch. Our overstay fees are designed to ensure fair access to chargers for all EV drivers. We apply these charges only after a reasonable grace period to allow you to move your vehicle once charging (cont) ms.spr.ly/l/6012QRLcA

@bppulseuk hi. I am currently parked in a 7kwh charging point. Does the "overstay" fee apply as your app says? As your website it's only on fast chargers