Catherine Banner

@WestMidRailway Trainline

@caitbanner Hello, are you able to let me know where you purchased the ticket? ^GST

📣#WMRInfo Changes to ticket refunds From 1/4/26 you can no longer claim a refund for unused tickets ON or AFTER its travel date You can only claim a refund if your train has been delayed or cancelled This will not affect delay-repay ℹ️ More info: nationalrail.co.uk/help-and-assis…

@WestMidRailway Unbelievable, possibly the most unreliable service in the country

@caitbanner Hi there, this is down to train crew availability, apologies. -Ben

Morning WMR 👋👋Aneesha & Ben here today We are here to help until 7PM, so message us with any of your rail-related questions and queries 📩 ℹ️Quick links: Check your journey - wmr.uk/plan Delay Repay - wmr.uk/delayrepay

@AvantiWestCoast @chilternrailway @CrossCountryUK @GWRHelp Have they reopened? What about all of the people you’ve had running around Euston station putting them on trains then deciding you’d change route? Absolute shambles.

@AvantiWestCoast Thank you but I cannot accept your apology. You have disrupted my entire evening in order to take a train full of passengers to Liverpool. We have had to endure a massive inconvenience in order for you to ensure another group of people were not inconvenienced. It makes no sense.

@caitbanner You can visit our website which details different ticket types and how to get a refund or amend your ticket, #moreinfo-" target="_blank" rel="nofollow noopener">avantiwestcoast.co.uk/help-and-suppo… I hope this helps, and once again we apologise for your disruption this evening.

@AvantiWestCoast you’ve just unloaded a train load of people on their rightful train to Birmingham. We are being made to wait in the cold whilst you take people to Liverpool on our booked train? What is going on?

@AvantiWestCoast Thank you, I get the delay repay part, but how do we apply for a refund for our substantial payment of £48 to upgrade to premium standard?

@caitbanner Hi Catherine, this was due to a fault onboard. I apologise for the inconvenience this may cause, another service to Birmingham will be arriving shortly to take you onwards to your destination - Beth

@AvantiWestCoast Thanks Beth, how do we apply for our refund for the upgrade we paid for ? And also the substantial delay? Interesting that the passengers travelling to Liverpool were given priority over those of us who were on the train? Can you explain why?

@ghd I ordered GHD Chronos and paid £289. Evri delivered box to my home containing cheap perfume and claimed that my GHD order had been delivered. What should I do to resolve this??

@Ryanair we are in Ireland still waiting for the luggage that was left in Birmingham yesterday on FR3691 Can you please tell us where and when we can expect to get it? We are growing increasingly concerned as there has been no communication from @Ryanair

@Ryanair flight FR3691 from Birmingham to Knock delayed 2 hours. We have arrived in Knock and our luggage is not here. You have 1 very unpleasant representative at Knock. She is refusing to help us. We have no luggage and we have transport waiting for us. Help!!!

@CostaCoffee Queen Elizabeth hospital Bham. No small cups, the absolute pettiness of half filling a medium cup! It’s not even measured! You have a monopoly here or people would go elsewhere.

@nurses Some advice please. Elderly parent in hospital for over 5 weeks now,medically fit for discharge weeks ago constant delays,every day becoming more confused now doesn’t know where she is. Staff don’t seem concerned?should she be going to live alone?

@WestMidRailway Ok thanks for clarifying!

@caitbanner Hi Catherine, engineering works will be taking place on the 7th and 28th, but a normal service will run on all other dates. ^JR

@WestMidRailway are you planning to cancel all trains between Stratford upon Avon and Bham for 3 weeks from 7-28th April?

@ichoosemag Shame the accents are appalling

Every Brummie watching This Town

@WestMidRailway But I would like to know why you are displaying them all as on time? It’s disingenuous and none of us would be stood here at a train station ordering Ubers.

@caitbanner I understand that this isn't ideal and has caused problems for your journey today. This is due to a points failure and we was unable to get trains moving around it. ^GST

@WestMidRailway are all Stratford line trains cancelled today?

@WestMidRailway Nope the last 3 trains have been cancelled despite the boards showing them as on time. Loads of people waiting at stations buying tickets for non existent service

@caitbanner Hello, the 14:26 service is cancelled due to a points failure however we are expecting the 15:26 service to be running. ^GST