@capacityyyyy I don't know the particulars of your situation, so I cannot say why the decision to deny it was made. If you feel the decision was made in error, follow my recommendation in the previous message ^CW
@capacityyyyy If you feel you have been refused a refund incorrectly, you can request to escalate the issue with our customer service team via email at customerrelations@swrailway.com ^CW
@capacityyyyy Hi there, I don't believe this was authorised. However as you were unable to use this ticket due to disruption, you would be eligible for a refund. ^CB
⏱️ At this time, we estimate that disruption to our services will be until the end of the day.
All lines are blocked and your journey is likely to take longer.
We will let you know if this changes or when we have more information.
Have a question for us?
Ask a @SW_Help manager in person or just come and say hello at our next Meet the Manager session at Bournemouth, Tuesday 23 July 16:30 - 19:30.
Can’t come in person? Book an online apt via @TransportFocus. More: southwesternrailway.com/contact-and-he…
🚧 Planned engineering works are taking place on the South Western Railway network from Sunday 23rd June to Sunday 30th June.
More information here: 👇
southwesternrailway.com/plan-my-journe…