Carter's

Parenthood may not always feel like a fairytale. But this year, you wrote your own. You are made for this. Wishing all families a joyful start to the holiday season. 🎁 youtu.be/90ye1XyRgOM

@MacFarlandGirl Thank you for contacting us! We are sorry to hear this, but the blanket you are looking for has been discontinued. We change our styles every 6 months and have no stock left in this product. Sometimes people are able to locate older products on eBay or at closeout stores.

@Carters any chance you’ll bring back the Lennon Real Love #baby collection? My daughter had all of it as a baby, and still has her blanket, but it’s threadbare and barely holding on😢 I’m on a hunt to find a replacement Her father just passed away and she needs some comfort

@MinxyXJinxy Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

Trying to figure out why the pickup order for @Carters says "out for delivery" and "delivered" instead of "heading to store" and "ready for pickup." Seems like weird word choices.

@jackiemcduck We're sorry, but the blanket you are looking for has been discontinued. We change our styles every 6 months and have no stock left in this product. Sometimes people are able to locate older products on eBay or at closeout stores.

@Carters this is a long shot I know…but we’re helping a mom find a replacement for this well loved carters blanket from about 12 years ago…? We’ve checked eBay etc..help a mom out? 🤞

@RAULSAMJAR Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@Carters Hello, I'm still waiting to hear from Coral, the regional manager in Mexico, as Daphne, the manager in store "Encuentro Oceanía México" continues this workplace harassment. I'd like to resolve this internally instead of filing a lawsuit. Thank you

@DarkAngle2011 Hi ! Please visit our FAQs on our website, carters.com/content/custom… for more information on international shipping. Happy Shopping!

@Carters hello, do you have direct delivery to Kuwait?

Carter’s is issuing a voluntary recall of Carter’s infant one piece fleece, footed pjs, which are yellow with an all over heart design and have a pink animal graphic. Click here for more information: cartersrecall.com

@mafercanmar Thank you for contacting us. We are sorry for the troubles! Please contact our Online Customer Care at 877-333-0117, or send an email to online@cs.carters.com, and they will be happy to help with your order.

@Carters no es posible que no me den actualización de mi pedido más que un simple generador de respuesta automático, nunca llegó mi pedido .

@Delanie962540 Hello, thank you for reaching out. We are sorry but we likely will not be restocking this dress. We apologize for the inconvenience.

@Carters any idea if this will be restocked in a 4t? I need it for a baby shower in January 🥲 I’ve been checking every day for weeks!

@chromatinclues @jennygcolorado Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@jennygcolorado @Carters Same here: One order cancelled, another order is still processing over a week now. Money on a Carters gift card has not been refunded on a cancelled order. The chat and phone customer service have not been very helpful. Please follow up and contact your customers @Carters

@Carters hi! Are you having massive delays in your shipping? Wondering if I need to cancel Christmas orders that haven’t even been processed…

@jennygcolorado Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@thepjcompany Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@carters Worst service from this company, waiting for a week on a response from them. If you forget your password forget it, you never get the link to reset it. But dont you be late with their payment. Even the FBI will be on the lookout for you!

@taylor_saff Hello, thank you for reaching out. We are sorry but at this time, this item is out of stock online. You may be able to find them in a store near you.

@Carters did you discontinue the long sleeve navy and white polos? asking for a desperate private school mom whose only used carters. 😭

@johaishome Thank you for contacting us. We are sorry for the troubles. Please contact our Online Customer Service at 877-333-0117, or send an email to online@cs.carters.com, and they will be happy to help you. Thank you!

How difficult is it to speak to a human, @Carters??

@FelipeP24099015 Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@Carters Hi, I purchased clothing from the Mexico store, but it seems the delivery may not arrive. I’ve been waiting for almost a month and haven’t received a positive update. This is my order number: 1576261403848-01. It also appears I’m unable to request a refund.

@TidyMe123 Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@Carters Hello, I had earned $15 in rewards but it had to be used by yesterday, I thought I had until tomorrow. Are you able to send me a new reward to use?

@Ginamarie1003 For any assistance with your Carter's credit card in regards to balance/transactions, payments, credit, online account issues, fees, fraud, account modifications, disputes, etc., please contact the Bank Care Center via the phone number 877-563-5767.

@Carters DO NOT, I repeat, DO NOT OPEN A CREDIT CARD FROM CARTERS! They charge you 2.99 EVERY MONTH, if you don’t go paperless& they don’t tell you! They won’t take it off, I owe 3.99 and I can’t even make that payment because they want 6.98. It’s the principle! Don’t screw over customers

How could she not have the sweetest dreams in these? 🦄☁️😴 bddy.me/3fI7cgd

@Klemmontine Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@Carters is anyone else having issues ordering on carters? I keep getting an error.

@PlayWithPhire Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@Carters I'm really frustrated — your virtual assistant canceled my order, and now I can't place it again because my gift card was used. I can’t get in touch with anyone for help. I want to make sure my order goes through, especially since I was buying sale items. Please help!

@CincyPJolene Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

Help me @Carters

I ordered the babies matching Thanksgiving outfits but they only sent one & a random pair of socks??

@KSav1212 Hello, We apologize for the troubles. Please reach out to Corporate Consumer Affairs at 888.782.9548 and select option #4 at the prompt or send an email to contactus@cs.carters.com. Thank you!

@Carters Shame on you for charging for a statement to be mailed and also to speak to a customer representative! Its so pathetic.

@RAULSAMJAR Hello, thank you for contacting us. Please be assured we have shared your feedback with our retail management team.