Carvana

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

@mikesapp10 Hi Michael, I'm truly sorry to hear about the challenges you're facing with your VW Tiguan. We understand how important this is and assure you our leadership team is continuing to work with you to find a resolution. Thank you for your patience as we address this matter.

@Carvana 3 months ago I bought a 2021 VW Tiguan. 6,000 miles later I need a $7,000+ engine repair. You directed me to an approved inspector during my warranty — they found nothing. @SilverRock denied my claim. NHTSA complaint #11725647 filed. Please DM me.

Thank you for sharing your experience with us, Scott. I’m so sorry for the last-minute delay and the frustration it has caused. We understand how upsetting this is and are working hard to get your vehicle back on track as quickly as possible. Your feedback helps us improve, and we truly appreciate your patience.

@Carvana delayed my order by two days with only a few hours notice. Called @CarvanaHelp for options and was told that my alternative option to waiting is to cancel the order. Make dealerships seem super friendly and competent by comparison.

When the people who make Carvana great get to experience it themselves! 🎉 A massive congratulations to our very own Juan on his new car. We're thrilled for you, wishing you many happy miles ahead! 🚙💨 #CarvanaCustomer

Hi Blake, I’m truly sorry for the confusion and frustration this has caused. Our team is looking into the details of your essential coverage and why there might be discrepancies in the information provided about the wheel bearings. We aim to resolve this swiftly and will keep you updated on our progress. Thank you for your patience.

@Carvana can you pls explain to me why the Carvana essential coverage that I purchased one month ago w my new(er) car states wheel bearings are covered, but I’m being told my both Carvana and silver rock that it doesn’t state this? And I was told 19 days ago by you I was covered

Hello, I'm truly sorry to hear about your frustrating experience and the impact it's had on your family. We take situations like this seriously and would like to understand what happened to make things right. Could you please DM us with your wife's account details so we can assist further? Thank you for bringing this to our attention.

2 weeks stuck home because @Carvana sold my wife a deathtrap it's a quick job but the mechanic have to stop and call #Carvana to beg for more time so we working on 3 weeks now. #Carvanakills #Shadybusiness #ScamWarning #Donotbuy I'm gonna flame you until the end of time. Fuck U

@RedWhiteBlueJew Hello, I’m truly sorry to hear about the missed appointment and lack of communication. We understand how frustrating this must be and value your feedback to help us improve. Please DM us with your email address so we can look into this further and assist you. Thank you!

Never use @Carvana. Didn’t show up at the appointed time. Literally nobody called me. I had to call them. They said they’d call back. Nobody did. Then they set up an appointment without talking to me. I had to call them to say, “I work, that time doesn’t work.” Told them what time works. Set up a new appointment. Then they called ME to tell ME that THEY worked hard to ensure we found a time. You have literally done NOTHING right this entire week and now you want the credit?

@vidluther Hello, we’re so sorry to hear about the trouble you’re having with our website—this isn’t the experience we want for you. Could you please DM us with your account email so we can take a closer look and get this sorted? Thanks for bringing this to our attention!

@Carvana y'all ok? your website is not working at all. Can't login, can't look up my VIN to sell.. browser console full of CORs issues.

Hi there, I'm truly sorry to hear about your experience with the credit approval process and unexpected charges. We understand how concerning this is and want to help. Could you please DM us with more details so we can assist you further? Thank you for bringing this to our attention.

@Carvana , got my credit ran and and approved charged $6540 IMMEDIATELY only to be told and hour later that I don't make enough to pay a 300 car note ima school teacher in nyc I make enough. Then I wake up and my money is gone out of my account.. after the bad news @Carvana

@KevnMcDermott Hi Kevin, I'm truly sorry for the repeated delays and the inconvenience you've experienced. We strive for better, and it's clear we've fallen short here. Your feedback is valuable and helps us improve. Please DM us so we can work towards a resolution. Thank you for your patience.

@Carvana This is my 3rd delay, please do not do business with this company, they’re horrible, a bodega runs better, my 3rd time cleaning my truck out and putting everything back and taking off of work, unprofessional horrible company.

@Carvana This is my 2nd delay, I lost a day at work and wasted my day on a Sunday, this is horrible business, how unprofessional can you be.

Hi Wesley, we sincerely apologize for the frustration and inconvenience caused by the delay in your registration and the expired temp tag. This isn’t the experience we want for our customers. We’ll be reaching out to address this directly and work towards a resolution. Thank you for your patience.

@Carvana Where is my registration and tag?????? Purchased 62 days ago. 62! And I had to call and report my temp tag was expired. Can’t legally drive the vehicle I purchased from you. Many many thanks. Will never use your service again. Never!

This car’s seen a lot of surf wax and sand. Time to let someone else find their perfect wave. Sell your car to Carvana. #Carvana #SurfersLife #passthekeyssharethememories #carselling #selltocarvana

Big news, Los Angeles! 📣 Same-Day Delivery is officially here. We’re bringing our fastest delivery experience yet to the City of Angels. Find your ride and get it delivered today—it’s that simple. 🚙 ✨

@MarlinDaeffler Hello, we're so sorry to hear about this situation. We understand how frustrating this must be and truly want to make things right. Please DM us so we can gather more details and work towards a resolution for you.

Another @Carvana update her car has been at the dealership for 9 days because #Carvana is being very very #Cheap only letting 1 mechanic have 1 hour to finish a laundry list of broken parts. How did it even pass inspection with bald tires, multiple fuel leaks, and a bad tie rod?

Hi there, I'm truly sorry to hear about the condition of the car delivered to your wife. It sounds incredibly frustrating, and I want to ensure we address these issues. Could you please DM me on Twitter with your account email so we can work through this together? Your satisfaction is important to us, and we're committed to making things right.

So @Carvana delivered my wife a car with multiple fule leaks, bad tie rod, bald rear tires, window door motor broke, and has the original 12 year old battery that barely holds a charge. Now they are giving the mechanic 1 hour to do all this. I will post the mechanics findings wow

Hi there, thank you for bringing this to our attention. We apologize for the fluctuating shipping charges you experienced. We strive to provide consistent pricing, and it's clear we fell short in this case. We appreciate your feedback as it helps us improve. If there's anything else we can do to assist, please let us know.

Hey @Carvana you might want to look at your shipping charge algorithm. I was looking at a car and under the same zip it went from $290 to ship yesterday , to $490 this morning, to $690 this afternoon. You might be losing some business. You certainly lost mine.

@SH6504515247075 Hi there, I'm truly sorry for the repeated delivery delays and the frustration with the mileage charges. We aim to make car buying a joy, not a hassle. Please DM us your email so we can assist further. Thank you for your patience.

What the heck, @Carvana ?!? You’ve delayed delivery once again (second time) after my exchange and now I’m being charged for mileage on the first car. Terrible customer service!!!

@TeamEliG @Pokemon @ecosia 😂😂

A’ight, so, this Pokémon’s name is carvahna. ⁦@Pokemon ? Is/Was that product placement for ⁦@Carvana⁩ ? *(Credit to ⁦@ecosia⁩ ). Thanks!

Hi there, we’re truly sorry to hear about your friend's frustrating experience with their car delivery. We aim for smooth, timely service, and it’s clear we fell short. We’d recommend having your friend reach out to us directly so we can address this promptly and make things right. Thank you for bringing this to our attention!

@Carvana @CarvanaHelp My friend is having a terrible experience out if the Raleigh NC store. Three days this car has been sold signed, but NOT deliverable. Can't get in touch with anyone at Carvana. Very poor service. Do something CHRIST!

We love a blue on blue motif 👀 💙

@illmatic808 Hi there, I'm sorry to hear about the engine light issue. I understand how frustrating that must be. Could you please DM us with the email associated with your account? We'll look into this and work towards resolving it. Thank you for reaching out!

@Carvana hello, I recently bought a car from you and an engine light has been on for about a week? What can be done for this?