Carvana

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

@GuyDealership I jus sold an ultra low mile 2022 Jeep Gladiator to Carvana. They gave me the highest offer and it was so smooth. Picked up when they said, paid off loan like they said, and cash sitting in my bank acct next a.m. 10/10 would recommend!

@susanbellacon11 Hi Susan, a transmission failure 27 days in and a denied warranty claim are a lot to deal with. Mind sending us a DM so we can review this further?

@Carvana Don’t buy anything from them! My car broke down needing a new transmission in 27 days from purchase. I purchased carvanacare warranty and denying my claim giving me the run around! NEVER buy here. I’m filing a complaint with attorney general.

I gotta say the selling process at carvana could not be easier

@Numbersgirl2 Hi, I'm really sorry to hear about the repeated issues with your trade-in process and the impact it's had on your plans. Could you please DM us with your email address and more details so we can address this immediately?

2/2 Trade-in stuck, insurance/plates off truck. Redid all paperwork/photos multiple times. Missed work, ruined plans. Everyone apologizes but no one fixes it. @Carvana — can a supervisor/New Car Team please resolve this TODAY? We just want what was promised. #Carvana #CarvanaFail

@Wayymomm @CarvanaHelp I'm so sorry to hear this, that's an awful way to start what should've been an exciting pickup. Can you shoot us a DM so we can look further into this?

@Carvana @CarvanaHelp Hey Carvana , went to pick up our car yesterday and was told, " Good news is the car is here, bad news it is not safe for you to drive."

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

Hello, I'm truly sorry to hear about your experience with the transmission issue and the difficulties with Silver Rock. Your frustration is completely understandable. Could you please DM us with more details about your situation so we can look into this? Your feedback is important to us and we appreciate your patience. Thank you for bringing this to our attention.

I bought my car on June 09, 2026 and on July 5, 2026 it broke down at a stop light with the transmission light on. Had to be towed home and to a shop. No in network shops so I’ll have to pay $350 deductible. Silver Rock denied claim even though I bought carvanacare warranty. Silver Rock is horrible, rude. I filed complaint with California department of insurance regulations. Do not buy from Carvana. Get rid of Silver Rock and inspect cars before selling them!!

@mobydee71 Hey Darren, send us a DM so that we can help investigate. Thanks!

@Carvana I got an email about my estimate went up but when I went into the website it was for $1,000 less than last time...#help

More room for more memories! Congratulations to the Miner family on upgrading their ride to make space for their growing family. Wishing you all many happy miles ahead! 🚙 💨 #CarvanaCustomer

@BobbyJRSY60 Hi Bobby, that's truly a rough way to pick up a car. Mind sending us a DM so we can review this further?

NEVER buy a vehicle from Carvana. I went to pick up a 2023 Chevy Traverse today. The vehicle smelled like a pig was slaughtered and left in it for days. The person in charge of handing off the vehicle swiftly ran in the back and hid. This involved a lot of people as the car was delivered from another State. Carvana thinks it’s 1983 and I’m buying a Pinto!!!

@ONLY1BECHER Multiple delays with no one able to help are the kind of runaround we don't want our customers stuck in. Mind sending us a DM?

@Carvana literally the worst service ever!! Will never use carvana again. Multiple delays no one who can help get anything done.

@TexasAnCap We're sorry about the hassle you faced but glad we could help resolve it. Your loyalty and understanding mean a lot, and it's fantastic to hear you'd choose us again.

@AncapAir @Carvana For sure. Despite all their issues though, I'd still buy from them again over going to a dealer.

Hey @Carvana I would like to share with you and my 11.6k followers how utterly disappointed I am with the abysmal customer experience I have had. This is my 2025 Chevy Equinox that I picked up on Monday. This shoddy repair job on the steering wheel here was not disclosed on the posting for the vehicle, but was the very first thing my wife and I noticed when we picked it up. When I submitted a claim for this undisclosed damage, you immediately rejected it and called it "normal wear and tear." This thing has 26,000 miles on it. There is no universe in which this damage can be considered "normal wear and tear," and you know that. But you'd rather save a few hundred bucks than ensure the customer gets exactly what you sell them. Your advocate that I spoke with on the phone actually went above and beyond by reaching out to the person that denied my claim, and they essentially relayed to me that it wasn't a huge eye sore, so therefore it is denied. I beg to differ (and I believe the advocate I spoke with felt the same way, but she couldn't say as much), as would anyone with the sense of sight. What's even more disappointing is your claims department is not customer-facing, so I have exactly zero recourse on such matters. I cannot appeal. I cannot even hear from them directly as to why this should be denied (unless a customer-facing advocate DMs them while I'm on the phone), nor can I speak my case as to why it should be approved. All I get is the ability to upload TWO pictures and click submit. Your claims department may as well be a community standards appeals department for social media. I know you have a 7-day return policy, but here's the issue. I've already exchanged one vehicle. This is my second vehicle in as many weeks, and every time someone has to exchange a vehicle, they have to go through an entirely NEW loan application process since auto loans are vehicle-specific. But you know this. This isn't exactly an enjoyable process to begin with. You market your company as being so much better for the customer experience because they don't have to put up with sales people. But if someone has an issue with what they purchase, their options are to live with it, or they have to go through another credit inquiry, loan application, closing, and funds distribution process. You should have made this right by repairing the steering wheel properly, or replacing it. But instead you chose to tell the customer to eff off as soon as you were done selling to them... I am absolutely 100% beyond disappointed, frustrated, and pissed.

@AncapAir Hello, we’re so sorry to hear this. Because these are previously loved vehicles, some history can be expected, but we always want to be transparent. Mind sending us a DM so we can take a closer look and help further?

@MrPierreLouis Hi, we're truly sorry to hear about this situation, and we understand how upsetting this must be for you and your girlfriend. Please DM us with the email address connected to the carvana account, so we can look further into this.

@Carvana THERE IS NO WAY YOU ARE SELLING VEHICLES IN THIS CONDITION

@Carvana YOU SOLD MY GIRLFRIEND A LEMON. THIS IS UNACCEPTABLE!!!

@MikeCalcara I’ve bought and sold cars using @Carvana. Sold one the other day. Took about 15 mins and scheduled pick up that day. Dealerships need a better model. 20-30 mins max.

@BeUdaDonGood @chevrolet We are very sorry to hear this! Would you mind having your uncle DM us the email on his account so we can dig into what's going on?

@Chevrolet. My uncle haven't had his car for 3 months from carvana now this is happening haven't had it for 3 months @Carvana

We're sorry to hear about your concerns regarding our shipping fees. At Carvana, shipping fees are determined by the distance the vehicle needs to be transported. You're welcome to schedule for pickup or delivery, and the fee ensures the vehicle is moved closer to you. While arranging your own shipping isn't an option, you can discuss with our advocate about state-specific delivery options. We strive to be transparent and appreciate your feedback.

@Carvana I recently attempted to buy 1 of your cars. I found you weren’t done charging ludicrous fees on top of the inflated price. $1900 for shipping. I could ship a car out of the country cheaper,and I’m not allowed to pick the car up or arrange my own shipping. Smells of SCAM

@tallbobo Hey there, glad you found us here. How can we help?

We need a law against ai telling you “your estimated wait time is 1 minute” every minute for over half an hour… I’m still on hold with @Carvana

@Asf1869065 Hey there, we are so sorry to hear of the issues you've run into with your experience and vehicle. A car smelling of smoke is a total bummer and is not something that we want to leave you with. We'd love the chance to turn this around - mind sending us a DM?

In the latest version of we are in late stage capitalism hell, allow me to tell you the story of how @Carvana ripped me off and I am now out $2k with no car to show for it.🧵

@cyr_actual Hello, we're really sorry to hear about the issues with the car inspection. That sounds incredibly frustrating, especially when it is for your duaghter. Could you DM us so we can look into this further?

So, my daughter bought a car off Carvana (no, nobody asked me, so..). “Passed” state inspection on the 5th (their “inspector”) just before delivery. We had a shop take a good look at it. The rear brakes are… basically gone, practically metal to metal. Rotors warped. Half the pad barely making contact. Nice.

@sssignalsllc @b_geese Hey Michael, we are so sorry to hear that your third experience did not mirror the first one. We'd love to know where things went wrong so that we can fix them going forward. Mind sending us a DM?

@Carvana @b_geese I absolutely agree and my first experience was great, my second experience well it was okay, but my third experience is absolutely criminal and I will probably never deal with carvana ever again

Don’t EVER, EVER buy a car through @Carvana Their policies and practices are unethical and most likely, criminal. Clearly, given a chance that will rob you blind.