Carvana

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

Hello Sam, we're truly sorry for the inconvenience and frustration caused by the rescheduling of your car delivery, especially with an out-of-state trip involved. We understand how disappointing this must be, and your feedback is important to us. If there is anything more we can do to assist, please feel free to message us on social media, and we'd be happy to help. We strive to improve and truly appreciate your input.

@Carvana is a joke. We had to schedule an out of state trip to pick up a car today and they rescheduled 9 hours before delivery time. Needless to say the order was canceled and we will not be recommending them at all

Hi, I'm sorry to hear about the delay in your car shipment; we understand how frustrating this can be. We're dedicated to resolving this and ensuring your satisfaction. Could you please DM us with your email address? We’d love to assist further and make things right. Thank you for your patience!

Wouldn’t you know… @Carvana delaying the car shipment again 😂 I guess the deal we got was too good to be true…. Absolute joke

What makes pickleball special isn’t just what happens on Championship Court, it’s the people growing the game every single day. That’s why the @Carvana Driving Pickleball Forward Award exists 🙌 After being nominated by his wife Stephanie, Cory Newton was selected as this year’s winner for the impact he’s made helping grow pickleball and build community through the sport. Congratulations, Cory, and thank you for everything you’ve done to help move pickleball forward 👏 And to every person who submitted a story, nomination, or shared why this sport matters to them — thank you. The response to this campaign was incredible, and we’re grateful to all of the finalists and entrants who continue Driving Pickleball Forward alongside us.

@WildeNASCAR We will take good care of her! 💙

It hurts to see something you love, just go in a flash... My '09 Corolla served me extremely well, I put 208,000 miles on her and she has been my savior... I just hope someone else makes her life better than I did. Thank you @Carvana, Kale was awesome!

Hello, we're truly sorry to hear about your frustrating experience. This isn’t the journey we strive to provide. We’d like to understand more and help make this right. Could you DM us your email and order details so we can review the situation further? Thank you for bringing this to our attention.

Why’re you so disloyal @Carvana @CarvanaHelp ? I bought a car, you took my money once nothing is finished yet, refused to accept my trade in, try force me to accept the new numbers after my trade in was refused, I didn’t accept because it’s so high and then U DON’T REFUND ME???

@tesla2moon @scotsrule08 @SantanaWalis 😆

@scotsrule08 @SantanaWalis @Carvana hey @carvana could you please pay me $91 less than what you offered? 😂

Woke up this morning and the Carvana payment was already in. Never thought selling a car could be this easy. @Carvana rocks!

@Wendyscwc Hey Rob, you may need to update your settings to allow messages. As of right now, we can't DM you either.

@Carvana I don’t see a DM area on the X account. You can DM me and I can reply to that.

@Carvana I am extremely disappointed in my used car experience with you! Bought a 2018 Buick from you in 12/25. Check engine light was not lit when car was delivered. The next day, on my way to work, I found out it was deliberately turned off, because it came on. Long …

Hi there, I'm sorry to hear about the experience with your BMW. We aim to provide comprehensive coverage during the first 100 days, and I apologize for any confusion regarding diagnostic charges. Please DM us with your claim details so we can look into this further for you. Thank you for bringing this to our attention.

Bought my BMW from @Carvana less then 100 days ago, Carvana gives you their own coverage for 100 days, took it in for back door not opening &check engine light on and was told the diagnostic charge was over $500 for the 2 issues What’s the point of the 100 days if I have to pay

@theRingaX 👀 DM sent!

@Carvana I have identified a system flaw. DM me.

Gotta say… REALLY impressed with @Carvana. First time customer and DAMN, they got me for life. Too efficient and too easy. Haven’t heard someone say “I LOVE my job.” in a long time… Patrick, the delivery driver, said just that. Service was top tier. #Carvana

@CourtneyEHaley Hey Courtney, thanks for bringing this to our attention, and we are so sorry that the delivery did not go as expected. Let's get this figured out. Mind sending us a DM so our team can tackle this?

The Carvana delivery person damaged my car when unloading it and now they are refusing to help get it fixed. Telling us that we have to pay a deductible out-of-pocket. …And have to pay for a car rental that won’t be reimbursed. Can anyone help?!

Hi Sandi, I'm sorry to hear about your experience with us and truly understand your frustration. We aim to provide excellent service, and it's disappointing to learn we've fallen short. Your feedback is invaluable for us to improve. Could you please reach out privately with your email address so we can address your concerns directly? Thank you for helping us improve.

Do not do business with @Carvana They do not care about customers All they want is your money If you make a mistake- you are responsible If @Carvana makes a mistake, you pay for it WORST CUSTOMER SERVICE IN THE WORLD Please learn from my mistake Don't. Buy. From. @Carvana

Thank you for the amazing feedback and for sharing your experience with us! We're thrilled to hear your first time with Carvana was so seamless and enjoyable. We'll make sure to pass your kind words along to Patrick. Our team truly loves making car buying this easy. Welcome to the Carvana family!

Hi there, I'm really sorry to hear about this distressing situation and the lack of communication you've experienced. We truly value your feedback and are committed to addressing this issue promptly. Please send us a DM with your contact details so we can look into this matter further. Thank you for bringing this to our attention.

Hi, I'm truly sorry for the frustration and inconvenience caused by the delay in your vehicle delivery. We know how disappointing this experience has been for you, and it’s not the standard we strive to uphold. Could you please DM us your email address so we can take a closer look and work towards making this right for you? Thank you for your patience.

@Carvana Is this a joke @Carvana?! Delayed until 5/26. This has been the worst car buying experience I’ve ever had.

Yo @Carvana, terrible first experience! Wife’s birthday this weekend and you delay the car shipment to next week because “vehicle wasn’t in the right location”?! Highly disappointed as a first time buyer.

@Travis_Chinn Hello, I'm sorry to hear about your recent experience. We aim to provide excellent service, and it’s clear we missed the mark. Could you please DM us with your email address so we can look into this further and work towards a resolution? Your feedback is important to us.

In my life, I have bought two cars from @Carvana and the experience has been pretty good. I was in the process of buying a 3rd car, but the experience has been much different. Awful customer service. Unclear policies. A terrible experience. Canceled my order,

Hi, we're sorry to hear about your experience with the loan process and inspection. It's important to us that you feel confident in your Carvana purchase, and we're here to help. If you'd like to discuss this further, feel free to DM us so we can look into it together. Thank you for bringing this to our attention.

Unfortunately I have to walk back my glowing review of $CVNA (@Carvana). With the return policy I had to apply for a whole new loan (USAA). Now my interest rate is a lot higher & I have to pay $4,800 more over the life of the loan. Wish their “150 point inspection” caught these.

Congratulations to our Carvana Customers on their new vehicles! Wishing them many happy miles ahead! 💙

@AutumnWindATX @RaiderNationYo Hello Aaron, so sorry to hear about your previous experience with delivery delays, it’s certainly not the smooth process we aim for. Your feedback is valuable, and we’re committed to improving. Thank you for sharing this with us!