CarvanaHelp

@DWise_12 Hi, I'm really sorry to hear about the urgent issue with your trade-in document deadline. Could you please DM us on Facebook with your email address and any details about your trade-in? We'll look into this right away.

@CarvanaHelp I got an email at 7:30 am on a Sunday that one of my documents for my trade in was not usable and my deadline to get it remedied was on the same Sunday or I lose my appointment that I ABSOLUTELY can not reschedule… What on earth? This needs to be fixed!

@_sweetzb Hi, I’m truly sorry to hear about your experience and the challenges you're facing with your vehicle and coverage. Could you DM us with the email address linked to your account and more details about the issue so we can look further into this for you.

@CarvanaHelp I have found yet another defect with my vehicle that was due to something that happened prior to me taking ownership of the vehicle. And no one on your team will assist and silver rock is denying coverage per usual. You all are absolutely horrible.

@SilentHearer Hello, I’m truly sorry to hear about your client’s experience. We take concerns about vehicle quality very seriously. Please DM us with the email address associated with the account so we can investigate this further. Thank you for bringing this to our attention!

@CarvanaHelp my client bought a vehicle from you last Nov. Took it in to the dealership they found, the vehicle was previously in an accident and it was covered up with a neat paint job so it won’t be detected - phone support unhelpful. Over to you and/or our lawyers with proof?

@AlvinDonal31449 Hello Alvin, we’re sorry to hear about the issues with your car, especially so soon after the Guarantee period. Please send us a DM with your email address and a few more details so we can look into this and help make things right. Thank you for reaching out!

@CarvanaHelp Why does the check engine light comes on 4days after my 7 day Guarantee? Amd i had to change the heads and spark plugs and just now the rear breaks and it haven't been a year yet? 🤦‍♂️🤷‍♂️

@PseudoFootball Hello MGT, We're truly sorry to hear about your experience and how it left you feeling disrespected, that’s not the experience we strive to provide. Please DM us with more details so we can better understand and address this.

@Philly952182429 Hello, I'm truly sorry to hear about the repeated delays and the frustration it has caused. We aim for a smooth car-buying experience, and I regret we fell short in your case. Please DM us with your email so we can assist you further and work towards a resolution.

@CarvanaHelp I purchase a vehicle Mar 19 and have been delayed 4 times and now today for a 5 time till May 27. Carvana do not sale vehicle that are actually ready to be sold when they post online. This was been the worse car buying experience I have ever had.

@topgun1188 Hi there, I'm sorry to hear about your experience. We take concerns about vehicle condition and miscommunication seriously. Please DM us with your details, and we'll look into resolving this for you. Your feedback helps us improve. Thank you for reaching out.

@CarvanaHelp @melindasuejo @melindasuejo @CarvanaHelp they have gone way down hill. They tried to sell me a car with cigarette smoke, tried to charge me more to to replace that, lied about it not having a recall, lied about what features the car has then told me the wrong days when I could pick up.

@CarvanaHelp I just bought my third vehicle with carvana. When I took the stickers off the windshield one of them was covering a broken place in the windshield that was not disclosed on the vehicle listing. I reached out for help and my request was denied.

@russhaire Hi there, I'm sorry to hear about the trouble with the warranty process. We want to make this right for you. Please send us a DM with your details so we can look into your reimbursement issue further. Thank you for sharing your experience with us.

@CarvanaHelp my 2022 ford explorer is a great car! your warranty not so much. 4 days after getting car it started with a warning dash light that took 3 garages to get fixed. Now your warranty company is playing games with my reimbursement for out of pocket expenditures. No bueno!

@SinElizabethG Hi there! Thanks for reaching out. We understand your concern regarding Vanguard not using a registered routing number. Let’s work together to find a solution for your purchase. Please DM us so we can gather details and provide guidance tailored to your situation.

@MarissaG_S_ Hi Marissa, I’m really sorry for the inconvenience caused by the rescheduling. We understand how frustrating it is to have plans disrupted, especially with the new date being further out. Please DM us your email for further review. Thank you for bringing this to our attention.

@CarvanaHelp Rescheduling my appointment VIA EMAIL in the middle of my existing appointment time is horrendous, not to mention it's not even for tomorrow, it's for Wednesday.

@gamerwithahemi Hi there, I'm sorry to hear about the issue with your vehicle. Please know that we offer a 100-Day Limited Warranty covering most mechanical and electrical issues. You can use the After-Sale Repair feature on our website to submit your concern. We’re here to help you.

Hey @CarvanaHelp I just got my @Ford Focus and only had the car for a day and the button on the hand break broke and won't engage at all. In the middle of the night no less. Please tell me you guys can fix this under some warranty?

@lyndoski Hi Lynda, I'm sorry to hear about the delay in receiving your car. We strive to provide timely service, and your feedback is invaluable. Refunds typically take 10-15 business days to process. If there's anything else we can do, please let us know. Thank you for your patience.

Takes up to 15 days to get refund from @CarvanaHelp @Carvana when they are unable to provide car 4 days after it was promised in Dallas Tx. Much prefer @carmax for their wonderful customer service. #BuyerBeware

@MBruner Hi Marcus, I'm really sorry to hear about the repeated delays with your delivery. We understand how disappointing this must be, especially given your past experiences with us. We're actively working to resolve this and ensure your car arrives as soon as possible. Thank you.

@CarvanaHelp so frustrated with the attempted purchase of the 2017 Jeep Wrangler that I ordered last Thursday, 1/29. Two deliveries scheduled and passed now and a 3rd one scheduled for Wednesday now. What happened to the company I purchased from four years ago?

@illmatic808 Thanks for reaching out! Shipping costs on the app typically reflect the delivery fee for transporting the car to your location. While shipping is often required, certain factors like your location or promotions may influence the cost. Let us know if you have further questions!

@CarvanaHelp hello, I was looking at a car. I really like on your app, but it shows a large shipping cost? Does that mean I’d have to pay to get it shipped no matter what or is payment to have it shipping just for in a certain period of time?

@SteveDiscovery Hi there, we’re truly sorry to hear about the trouble you’ve had with uploading documents and the delays caused. We’d love to assist in resolving this for you! Please share your email and details via DM so we can review your offer and help move things forward quickly. Thank you!

@CarvanaHelp adding to my last post, your dashboard would not allow me to upload the documents and your rep kept pushing the process out to a date weeks from now. How can I move forward with my new offer without relying on your broken dashboard??

@MusicJunkieFix @Carvana I'm truly sorry to hear about your experience. This isn't the standard we aim for, especially during the holidays. We'd like to help make this right. Could you DM us with your email and details? Your satisfaction is our priority, and we’re here to assist.

@CarvanaHelp @carvana your warranty company Silver Rock is a scam and you should stand behind your vehicles. We paid so much force warranty and they took a month to put in a new transmission. Four days later transmission seized up. No rental no shop open. Ruined my Thanksgiving!

@sour_sneakers Hello, I’m truly sorry to hear about the rescheduling issue with your car delivery. I understand how crucial this timing was for you. Please DM us the email address connected to your account so we can look further into this for you.

@CarvanaHelp need help on my car delivery getting rescheduled asap. Major factor in purchasing the car was the delivery date.

@Bachcpa Hi Stephen, I'm really sorry to hear about the frustrating experience you've had with your vehicle's electrical issues and the challenges in getting it fixed. Could you please DM us your email address and more details about the issue so we can assist you further?

@CarvanaHelp have had a very frustrating experience since picking up my car. It was given to me with a known electrical issue and it is now problem to go from place to place to try and repair. Customer service is not helpful

@AsadourianPete Hello, I'm so sorry for the inconvenience with your delivery cancellation. I understand how frustrating it is to rearrange plans. We prioritize making this right and would love to assist you further. DM us your email so we can look further into this.

@CarvanaHelp I take a day off arrange delivery for 2-5pm and get a call at 3pm say delivery cancled