Casey

@AmericanAir been waiting for bags for 30 minutes. When do we give up?

@ATTHelp I would do this if I had service… I can’t even send an SMS…

Hi Casey! We know how important it is for you to have your service working properly. You can totally check the status on the area using the next link: att.com/outages/. This will help you to check the service status. Please send us a DM letting us know what you find near you to assist you with this. We'll be waiting for you. DiegoV

@ATTHelp is the network down? No service in Philly or Dallas today.

@AmericanAir Alright. I’ll do a chargeback on my card.

@caseysho We're truly sorry to hear of any frustration with the service offered on your flight, and can only offer our heartfelt apologies for any disappointment.

@AmericanAir so much for free WiFi. $25 is INSANE!

@AmericanAir @AmericanAir y’all can add some miles to my account for this inconvenience. EP status for years. $800+ flight. Continuing to charge this much for really bad WiFi is unacceptable. Send me a DM within the hour.

@AmericanAir So I paid for the WiFi on my phone but have to pay again to use it on another device? So scammy!

@AmericanAir But why does this hold only apply to AA? Is this a sign to fly other airlines who can actually get planes in the sky?

@caseysho We're currently on an ATC hold, and plan to be released in the next few minutes. We're not able to speak for other carriers.

@AmericanAir love a flight delay longer than the flight itself… Woke up at 4:45AM for this garbage.

@AmericanAir Why can Delta planes bound for DFW take off? For example, DL961?

@caseysho We're happy to have you on board with us! Just as soon as we have take-off clearance, we'll head for the skies. Thank you for your early morning patience.

@ATCAlerts How long is this expected to last?

🛑 Ground Stop at Dallas/Forth Worth International Airport (DFW) due to STAFFING / STAFFING. Flights halted. #DFW #FAA #AirportDelays [2025-11-29 13:33 UTC]

@DFWAirport what up with the ground delay due to staffing shortages? Did you not know how many flights were scheduled today?

Hey @SeanDuffyWI - I’ll wear nicer clothes to the airport when my flights to DFW stop getting delayed for ATC staffing shortages. Thought you fixed this.

@AmericanAir Well try harder. Delays that are solely within your control should never happy.

@caseysho We do our best to operate on schedule and never intend to be late. Your loyalty means a great deal to us, and we sincerely apologize for the delay.

@AmericanAir delayed getting home because your crew couldn’t leave from its hotel on time. Inexcusable.

@AmericanAir @AmericanAir still waiting for a response.

@AmericanAir I’m still waiting for a response. Is anyone working today?

@AmericanAir AA2988 delayed 3 hours because you changed our inbound plane. No earlier non-stop option. Third major delay or cancellation this week. You must enjoy ruining people’s days!

@AmericanAir why is nobody responding to the DMs you asked me to meet you in?