AT&T Help

@mcyellowb Let’s get this sorted together. Send us a DM and we’ll walk through everything with you to make sure we fix the issue properly. ^JuanE

@ATT how do you delete your home internet service,? Website said you can can to get a barcode but then when you do then it's like customer service wants to set you up with another deal or plan?

@JackAlbritton1 Hi Jack, Our apologies for any issues you have had with our internet service, we appreciate your understanding as this could be a sporadic outage in your area; we request that you meet us in a DM and share your zipcode further investigation to resolve the issue.-SteveR

@ATT How come your internet is such garbage?

Happy National Space Day 🛰️ - but IMO, it feels more like "National Sp🅰️ceMob Day", ya know? 🧇 $ASTS

Hi, Jay! We hear you, and we want to look deeper on this, of course we can help you check this information related to your reward card, then, look for the options available to help you with this. We invite you to send us a private message to bring you better with this you're experiencing. ^PaulaH

@ATTHelp I have contacted three different departments

I would like to share with you the following link in which you will be able to find more Information about our service channels depending on the service you are requesting. Link: att.com/support/ Please let us know if you have any questions about it; additionally, please confirm with us if the link was helpful to you. Jhonatan

@ATTHelp I can't. It won't let me.

AT&T playing games. Not helping.

@tonymo Hi. We understand that you have doubts about the comment. In case you require assistance, send us a message to the DM. DavidA

@WallStreetApes the crap that @ATT puts out…this what i get when i click in services 😂😂

🚨 A new scam is taking place in America that allows scammers to get your phone number to get past 2-Factor Authentication Scammers can then get access to your social media accounts, bank accounts and more AT&T Employee “I work at AT&T and over the last couple days, I've witnessed multiple malicious port-outs, which means that a scammer has tricked your cell phone carrier into allowing them to port your number over into a device that they control, which in turn lets them do the two-factor authentication Allowing them into your bank account, your email, your social media. A way to prevent this from happening, and this isn't just for AT&T, this is for any cell phone carrier that you have. Most of them have a port-out protection that you should turn on because this has been happening quite a bit lately. So just letting you know” Again this could happen on any cell phone carrier you have. I researched and found port-out protection is a free feature offered by major U.S. carriers, including T-Mobile, Metro, and others Make sure you do this

@chuy_cuantico Hola, este es AT&T Estados Unidos. Tu solicitud no puede ser atendida por este equipo, por favor envía un mensaje directo a la cuenta @ATTMx | facebook.com/ATTMx para brindarte la asistencia que solicitas. Gracias por tu comprensión. DavidA

@ATT Llevo todo el fin de semana queriendo pagar mi plan y simplemente no hay sistema de ATT por lo cual no voy a tolerar sus cargos extras y prefiero cancelar mi cuenta y buscar otro proveedor @AtencionProfeco

@SammyG36721380 We understand your point. We would like to review this for you to determine the source of the issue. We'll be waiting for your DM. Thanks!" DavidA

@ATTHelp No concerns that’s what ATT did!

Safe to say. 54,786 days of innovating nonstop–but who’s counting? Cheers to 150 years.

@SammyG36721380 Hey there. We understand that you may have concerns about the $10mo charge on your bill. Please send us a DM and we'll be happy to assist you in review the charges. DavidA

@ATT ATT SUCKS, they keep raising prices WITHOUT NOTIFYING in advance. They got the COJONES to tell you when they bill you that the bill is $10 higher. What kind of bullshit is this?

@tallgirlalli Hi there, we understand how critical it is to receive timely assistance to address your concern. This is not the level of service we aim to provide. Please reach us in DM, so we can work on your concern together and turn around your experience. -PatriciaJ

The amount of MacGyvering I've done in 3 days with a broken work phone is honestly impressive. 😅 Shoutout to @ATT for promising next-day replacement with the protection plan I pay for and absolutely not delivering 👏

@alisonfertig Hi there, please meet us in a DM if you still need assistance. Thanks for choosing AT&T, have a great day! -ElinaB

@ATTHelp DM sent but I’m guessing I won’t get an answer and will spend another couple hours on the phone as if I don’t have to work too.

So @att @ATTHelp this is getting ridiculous. I called on 3/9 to change my service by dropping U-verse since it was $200 a month for something I was never using. Rep tells me - it’s all good, recycle the equipment, $116ish credit on next bill. Next bill comes. Says I owe $282.

Hola. Realmente agradecemos que haya estado con nosotros durante tantos años, comprendemos lo importante que es sentirse atendido, especialmente cuando se comunica desde los Estados Unidos en busca de ayuda. Queremos asegurarnos de que reciba la asistencia que necesita. Por favor, envíenos un mensaje privado, para que podamos revisar su cuenta más de cerca y trabajar con usted directamente. Estamos aquí para apoyarle. Jhonatan

@ATT soy cliente desde hace más de 10 años ando en USA Y requiero su apoyo Porfavor

Hi, there. We sympathize with your frustration and apologize for the difficulty you're having in accepting our message - we'd love to keep assisting you. If your account settings or privacy preferences are blocked, you can review them in your myAT&T settings if you'd like a quick self-service option. Please try contacting us directly via private message so that we can continue working with you one-on-one. We are here and ready to assist you.

HI Tony, this is Bianca. Thank you for reaching out to us. I Understand the importance of having the reliable services and I do understand the importance of it. This is not the experience we want you to have. Please do meet us in DM to assist you further on this. Looking forward for your message. ^ Bianca.

@ag_singleton @ATT I have a ATT Mobile AIR Hotspot thing it basically uses 5G and it works but its just a pain in the ass at times. Im ok and understanding if it happens every once in a while but look at my video bruh the shit been going on for months now.

Hey @ATT do you guys at some point realize that there is a actual PROBLEM going on in a specific area and go out and actually fix it ? I a content creator, the internet runs my business. $3 credits do equate to telling me I’m not going to have service for a full day several times a month. There’s an obvious issue and you’re not addressing it. Really been thinking about @googlefiber or @Xfinity at this point because they seem to not want to actually fix the issue. @ATTNEWS

Hi, there. We understand how frustrating that is, and we’re sorry you’re having trouble accepting our message — we definitely want to keep helping you. Sometimes account settings or privacy preferences can block incoming messages, and you can review those in your myAT&T settings if you’d like a quick self-service option. Please try reaching out to us directly through a private message, so we can continue working with you one‑on‑one. We’re here and ready to help. Jhonatan

@ATTHelp Won't let me accept your DM.

@3aldes Hello there, we'd like to improve your experience with us, DM us for further assitance. We'd be delighted to have the opportunity to help. -LauraM

dogshit like always, @ATT ❤️

Hey there, we hear you and wants to assure you that we value your feedback and are committed to making your next visit better. If you’d like, we can help you schedule an appointment to reduce wait time and ensure you receive the attention you deserve. Please meet us in a DM and we will get working on it. ^Eli

@ATT is there anything you can do to make visiting an AT&T store anything other than a nightmare?

@shoehefner Hi there, we recognize the significance of a strong connection. Please share your complete address with the ZIP code so that we can investigate the issue and assist you further. ^Tess.

I just want internet that works @att 🥺

Hi, Jesse. We’re really sorry to hear you’re dealing with service issues in downtown Hollywood — we know how frustrating it is when your connection doesn’t perform the way you expect. We definitely want to help get this back on track. Please send us a private message, so we can take a closer look at your area and your line and work toward a fix together. We’re here to help. Jhonatan

@att wtf is this? How could my service seriously be this bad in downtown Hollywood?

Hi, thank you for reaching out to AT&T, we understand how important it is to have an uninterrupted service and this is not the experience we want you have. Can you please check on this link att.com/outages/?msock… to make sure if the outage is still active. If you still need further help please DM us, so we can look into this further and assist you accordingly to make keep your service up and running. -NatashaN

Another outage by @ATT. Seems like every other week my Internet is down.

@JonathanBrake Hey there, we appreciate you reaching out to us. This is not the experience we want you to have. We definitely do not want you to leave. We understand how important it is to have stable connection. Please join us in a DM so that we can work on a fix. -SarahC twitter.com/messages/compo…

Time to drop @ATT not on contract and now seems @TMobile is much stronger in our area while @ATT has become weaker. And for that privilege they put up their prices with zero notification. #CustomerComplaint #CustomerService