AT&T Help

@mendiaeg Hola, lamentamos mucho los inconvenientes con el servicio. Por favor envíanos un DM para revisar esta situación con más detalle. ^DanielaB

@ATT ¿Por qué me estás cobrando un servicio de terceros si JAMÁS autorice una póliza de seguros? El mes pasado pagué más de 3 mil pesos por no tener el control de datos y ¿ahora esto? Además que mis datos según los estoy consumiendo en 3 días???

@g04tn4d0 Hi there, we are really sorry to read about that. We understand how important it is to stop unwanted calls, we can totally help check the available options about this for you. Please send us a DM to begin with the assistance. JohnR x.com/messages/compo…

@ATT You need to learn how to "innovate" a way to block spam calls on your cell service. I've been getting them about 30 times a day for the last few weeks.

Safe to say. 54,786 days of innovating nonstop–but who’s counting? Cheers to 150 years.

@Gh0stBumbles Hi there! This is definitely not the experience we want you to have. Please reach out to us via DM so we can take a closer look at this situation and work toward a solution. We will be keeping an eye out for your message. DiegoV

@ATT is such a joke. We payed over 300 dollars last month, and Our bill is not due till next week yet they still suspended our account.

@KaleBetsWin We want to get your service back up and running! Please send us a PM so we can check if there is an active service disruption in your area. ^DanielaB

@ATT @ATTHelp Is there currently an outage or tower issue in the Parma, OH / Cleveland, OH area? My phone has been stuck on SOS or 0 bars for the past 2 days, while my AT&T home internet is working normally. I’ve already restarted my phone and the issue hasn’t changed. Can someone check if there’s a network issue or tower outage affecting my area? Thanks.

@TimSerewicz We appreciate you bringing this to our attention, and we’re sorry you’ve had such a difficult experience. Please send us a DM with the details of your situation so we can review your account and work toward a resolution. x.com/messages/compo…

Why is @ATT SOOOO VERY BAD at customer support. Their AI is horrible. No help at all. They should be embarrassed. You have to wait days to get a real person to call you back. Walk into a store, they say call the main number. WTF! Your staff can't help?!

Hello there! Thank you for reaching out to us. We really appreciate your interest in our offers and promotions, and we want our customers to take full advantage of them. We are more than happy to assist you with finding the best rate to fit your budget and provide options for changing carriers. Please contact us through this private message, so we can provide you with additional information. ^AlejandroV

@Verizon I came here to complain about my service lately & as I searched up @Verizon there are so many ppl having service issues. What is going on??? @ATT I might have to switch over & also my friend & I work the same job & he has no issues with @ATT. @Verizon get it together 🤦🏽‍♂️

Hello there! Thank you for reaching out to us. We really appreciate your interest in our offers and promotions, and we want our customers to take full advantage of them. We are more than happy to assist you with finding the best rate to fit your budget and provide options for changing carriers. Please send us a private message, so we can provide you with additional information. ^AlejandroV

@Big_Boss_SLEEZO Sounds like you've been through a lot, and we're here to help change this experience for you. Please share more insights on what's happening in a DM, and we'll take it from there ^ValentinaR

When I pay this phone off im switching back to @TMobile cause @ATT network is the worst I ever had 🤬

Hi John, we’re sorry to hear we let you down. We’re committed to resolving your internet line issue and would like to help right away. Please send us a DM, so we can arrange for a technician to be dispatched to your location. • For faster assistance, send us a DM on: - X (Twitter): @ATTHelp - Instagram: @att - Facebook: AT&T We're here to help. ^Lini

@ATT if you can’t figure out how to bury and mark fiber optic cable better I’m switching back to @comcast. Slightly faster and cheaper Internet isn’t worth it we can’t plant flowers or cut the grass. If there was a @comcast person I could talk to I’d already have switched back.

Hi! For sure this is the experience we don't want you to have with our services, as we understand the importance of having a reliable connection. We want to help you and take a closer look into this. For better assistance please reach us out in a private message, and we will back to you as soon as possible. ^CamiloG

@callmedeuce__ AT&T service be tripping out in certain areas

wondering if I should leave AT&T for Verizon or something…not T-Mobile though

No worries at all Ebony, we totally understand your point, we already had an interaction over DM, please send us a message there, to continue exploring other options, in this case, to keep you with us, and we'll be ready to go through this process with you until we find the best available deal for you. MariangelM

I appreciate the response. I’m open to a conversation, but I’m looking for solutions, not just a retention message. After my experience, I need to know what AT&T is willing to do to earn my continued business. #CustomerExperience #CustomerService #AT&T #Accountability

@TheGNEiL48 Hi there, this is Ben. I understand that you reached out to us to report a blast which damaged the fiber cable near your place. Please meet us in a DM helping us to investigate your issue and provide you appropriate assistance. -BenB

Ew @ATT green bubbles, really?

Hi there, we hear you, slow speeds are super inconvenient, especially when you need to get things done. We know this isn’t the experience you expect, and we're sorry for the hassle. • For faster assistance, send us a DM on: - X (Twitter): @ATTHelp - Instagram: @att - Facebook: AT&T We're here to help get your service back on track. ^Lini

AT&T tower is struggling this morning 🌄 horrible service by my house I just got off the phone 📱 with AT&T they said the tower by my house is currently degraded and that's why my speeds are crap 💩 rn by country club on Wilson Road #att @ATTHelp @ATT #speedtest #fypシ゚ #speeds

@JenniferWas1lz Hi Jennifer! We are here to better assist you with your concern. We want to review what's going on with your account. Please, reach us over DM, so we can continue. Monica

My devices will not work correctly because again someone has taken over my AT&T account.

@adraeger3 Hello. We hear you and would like to look deeper on this. Please send us a DM to assist you with this issue. We will be happy to help. ^ValentinaL

@ATT @ATTHelp why did I have to schedule FOUR days out for a repair on your outside lines for my service just to call today and find out my appt was CANCELED, NOT BY ME!! No notification, NOTHING!!! Then told I have to reschedule for a different day?! Unprofessional&unacceptable.

Hello there! We are so sorry for the inconvenience this has caused, as this is definitely not the experience we want you to have. We completely understand how important a fast, reliable internet connection is for your daily life, and we are fully committed to helping you get to the bottom of this. Please send us a DM, so we can take a closer look to your case. ^KarlaS

With all seriousness, is it normal for my 5g router to be perfectly good signal operating and then out of nowhere (and this happens over and over) to drop to 1 bar and things stop loading. slap the router or cock it, then the bars jump back up? @ATT @ATTCares @ATTHelp

We understand how important is to stay connected, and we're here to help. Please meet us in PM with your complete address along with your ZIP code where you're facing this issue, so that we can check on your connectivity. For faster assistance, send us a DM on: - X (Twitter): @ATTHelp - Instagram: @att - Facebook: AT&T We're here to help. -JessieN

@att your service has gotten so bad I don’t get how in a major city like Detroit I have barely a bar

Trying to cancel a service and not being able to complete it easily can feel really frustrating. I can see why you’d be upset about that. Let me help you review your options and guide you through the process.^SebastianK For faster assistance, send us a DM on: X (Twitter): @ATTHelp

@ATT trying to cancel my AT&T Air service. Funny that no one can seem to find my account yet I keep getting bills. This has been going on for weeks!

Good morning Ebony, we're sorry to know that you're planning to switch providers, we wouldn't like to see you go, please send us a DM again to continue our interaction and explore options to keep you in our family, we value you as a loyal customer, and we're not ready to see you go, we'll be attentive

@ATT is fixing the mess after causing stress with my delivery and communication issues. But no one has offered a reason for me to stay. Companies shouldn’t wait until a customer leaves to show they care. #CustomerExperience #CustomerService #BrandLoyalty #ListenToYourCustomers

Hi Tyler, Thank you for reaching out. We’re very sorry for the 5 days outage. We’d like to investigate the issue further, please send us a DM, so we can resolve this quickly. • For faster assistance, send us a DM on: - X (Twitter): @ATTHelp - Instagram: @att - Facebook: AT&T We're here to help get your service back on track. ^Lini

@ATTHelp Send someone today. We’ve been without internet for 5 days.

@ATT internet is a joke. Down for 4 days and no tech avail until Wednesday. Can’t wait to switch.