Caroline Elkins

@VirginAtlantic can you help me please, I’ve tried to call but can’t get through, there is an error on my booking with a name, I can’t edit it online, can someone help to rectify the problem?

#OUB329 #B329LeadershipChallenge - big up to Cork Team 2 @Oana_or_banana; really proud to have won within such great sets of calls to action! The outputs prove we can all use 'voice' as a tool to resist manipulation and directions of leadership we don't agree with! 📢 @ClaireA_OU

#OUB329 #B329LeadershipChallenge working in a team had many benefits! Through teamwork we saw different angles to the 'problem' of NHS digitisation, this helped us to 'reframe a discourse' (OU, #Wk17) and create a meaningful call to action 📢@Oana_or_banana @ClaireA_OU

#OUB329 #B329LeadershipChallenge our challenge is around access for NHS GP appointments within its shift to all online services; how can this be #inclusive given that some can't access or use technology and would rather pick up a phone?.. Have you had issues on this? @ClaireA_OU

#OUB329 @B329Leadership #wk17 I've learned that #storytelling in leadership can be a useful tool to reframe a discourse to help #reconceptualize issues taking the audience on a journey compelling them to change their thinking and follow the leader! @ClaireA_OU

#OUB329 @B329Leadership #wk16 inspires me to challenge myself: conflict is uncomfortable but it's a key part of democratic practice - by embracing #agonism I can accept input from others to iteratively grow my thinking to achieve better problem solving skills! @ClaireA_OU

#OUB329 @B329Leadership #wk16 A benefit of people forming a democratic leadership collective is we learn from each other’s diversity and with a culture of supportive constructive dissent; #pluralising, we iteratively develop our thinking to achieve better outcomes @ClaireA_OU

#OUB329 @B329Leadership #wk15 inspires me to be a leader people WANT to follow; like shopping: I follow (shop at) Aldi, but I can be poached by another shop if their offering is better! Being a leader who doesn't use the 4 faces of power prevents losing followers! @ClaireA_OU

#OUB329 @B329Leadership I learned the 4 faces of power can be linked; in one job I did leaders exerted dominance, #wk15 revealed how this was linked to subjectification as we were conditioned to willingly follow autocratic leaders, but resistance was always an option! @ClaireA_OU

@sweatybetty Refund received, thanks for your help.

@cazsash Hi Caroline! Thanks for reaching out, we're sorry your husband hasn't received a reply, we have asked our Customer Care Team to pick this up for you this morning! Team SB ❤️

@sweatybetty please help.. my lovely husband ordered me a gift on 16 Dec, he’s had many ‘tickets created’ still no sign of any despatch of the item! This isn’t the @sweatybetty I know. Latest ticket # 00204617.. trust you can help? 🙏

@sweatybetty My husband today received the same email as previously asking to create an account - he’s done that but there are no instructions on how to get the order, it just says processing - we’re going in circles, please send our order or refund, at this stage whatever is quickest :(

@Sophsimpkins27 @b329_bill @B329Leadership A good point in identifying them to prioritise the importance of #tame #wicked and #critical issues - just curious, how might you do that? I was thinking I'd use an urgent/important matrix - have you seen one of those? @ClaireA_OU

#OUB329 #WK14 This week I learnt the difference between Tame, Wicked and Critical challenges. It has helped me understand how to identify them and the importance of prioritising issues. Also nervous and excited for the #B329leadershipchallenge 😅 @b329_bill @B329Leadership

#OUB329 @B329Leadership #wk14 To tackle issues I’m inspired to change by using 3 steps: identify, prioritise, categorise. I’m reminded to use Eisenhower’s (1954) urgent/important matrix to prioritise actions; especially when dealing with critical problems decisively! @ClaireA_OU

#OUB329 @B329Leadership #wk14 I’ve learned about tame (consult others, delegate; don't reinvent the wheel!), wicked and critical challenges. Some can have elements of each other embedded; a wicked problem may have complexities (i.e., elements of tame but not solved) @ClaireA_OU

#OUB329 @B329Leadership #wk12 I'm assessing my leadership: if I work to gain collaborative advantage, it may not always result in a positive-sum outcome because each set of situations is unique, and may produce varying outcomes, rather than the win-win everyone loves! @ClaireA_OU

#OUB329 @B329Leadership #wk12 I've learned collaborative leadership can increase chances of win/win outcomes, however may have limitations, e.g. disruption (things may already be good); but do the benefits of collaboration seeking win/win outweigh potential losses? @ClaireA_OU

#OUB329 @B329Leadership #wk11 impacts my ideas on dealing with #conflict; we're wired to think it's bad, but as a leader I can be a 'wheelwright' (Grint, 2005) encouraging debate, i.e., in effect sharing leadership, this is important as we live through change together @ClaireA_OU

#OUB329 @B329Leadership #wk11 I’ve learned whilst disagreeing with leaders can be uncomfortable, #constructivedissent means followers could unearth innovative ideas, resulting in better outcomes, reinforcing that active followers are important to leaders and teams! @ClaireA_OU

@ImeldaBlack14 @ClaireA_OU You're right, my word leader should have been "leader"; this is linking to week 11; "leaders" like this are like Grint's (2005) 'Emperor', putting themselves at risk of destructive consent or irresponsible followers. Thanks for taking time to reply, it's good to chat on this 😀

@cazsash @ClaireA_OU That's very true, and unfortunately I've had experiences of working for managers like this. I'm not sure I'd say they were leaders though, just people in positions of power. They could become leaders though if the relational element was undertaken.

#OUB329Wk10 The key to #RelationalLeadership is effective communication between leaders and followers. The thoughts and experiences of followers can offer real wisdom in finding solutions to complex problems as long as everyone is working toward a shared goal @ClaireA_OU