CB2

@VSpratte49184 Hi! I’m so sorry your order experience wasn’t the best and that you received the wrong color. Please direct message us your order number and details so we can help make this right. We look forward to assisting you!-Monique

ok @CB2 this has become a comedy of errors! ordered couch in october, found out it was back ordered in nov, finally get confirmation of delivery- but to WRONG address- took 3 days to fix that. delivery day today! you bring the WRONG fabric.Fix it and give me a discount!!

@simonsumf @simonsumf, We are always looking for ways to better train our team and improve our processes to prevent this from happening. If you’d like to DM your order information, I’ll be happy to pass this feedback along to the right department. - Thank you, Lori

@CB2 you need to train your customer service staff properly to ensure they are providing customers the correct information! I reached out twice two reps provided wrong information about customer pickup at the warehouse. When my order was cancelled I had restart this process!

@simonsumf Good Afternoon, We are very sorry to hear about your order. Have you now communicated with our Customer Service Team? We can check on this for you if you would kindly DM your order information details. Sorry for the wait. Thank you - Lori

@CB2 my order has now been canceled and rescheduled several days out when I could have picked it up today without having your reps cancel my order and reset the pickup date! I have now been on hold for 60 minutes waiting to speak to an escalation supervisor! So disappointed!

@JohnBut99359253 @couponfollow Hi John! New customers can get a promo code for regular-priced items by signing up for our emails and texts at the bottom of our homepage. Once you sign up, you’ll receive your one-time promo code via SMS (some exclusions apply). Hope this helps!- Monique

@CB2 do you have any discount codes? Thank you! couponfollow.com/site/cb2.com via @couponfollow

@ShakirM We are terribly sorry to see that your package was not delivered with care! Please DM us your order number and we'll be happy to look into this further for you. Thank you for bringing this to our attention! -Christina

@CB2 who is your 3rd party delivery service?

@ChampagneMarie Hi! We sincerely apologize for any concern or misunderstanding regarding our pricing. We have reached out to your privately to address your concerns. Please let us know if we may be of further assistance. Thank you for your time! -Christina

@CB2 has increased the price of the items on their site 25-33% within the week. They are also using deceptive pricing-which is illegal, btw. For example, these glasses were regularly $41 a week ago. Now, they are being advertised as reg. $59.95, sale $45.

@LarrKingLive Hi Larr! We're so sorry to hear we haven't been providing you with a better level of service! We'd love to speak with you further about the situation! Please feel free to reach out to us by DM with your order number! - Jeremy

@cb2, please improve your customer service. Your products are too expensive for such poor service. I have been on this journey of constant disappointment and lack of follow-up with you guys, and I'm done with it.

@ahmed77163691 We apologize for any concern. We have messaged you directly. -Christina

@CB2 I cannot DM you I’m not verified order number FHKS-ON-12166919

@CB2 you say on your website “Your bed also needs to fit in with your bedroom furniture too”. I ordered a bed on October 3rd buy my whole bedroom furniture around your bed waiting for it to arrive and today I’m told that a piece of the bed is missing and you can’t deliver

@ahmed77163691 @karamanndesign We're so sorry to hear that your bed was not delivered as expected! We certainly understand your disappointment and would appreciate the opportunity to see if there's more we can do. Please DM us your order number so we can look into this further. Thank you! -Christina

@CB2 @karamanndesign @CB2 you say on your website “Your bed also needs to fit in with your bedroom furniture too”. I ordered a bed on October 3rd buy my whole bedroom furniture around your bed waiting for it to arrive and today I’m told that a piece of the bed is missing and you can’t deliver

Part two with @karamanndesign is here → bit.ly/3kxXcJj

@EWLIE Hello Ellie, we are so sorry to hear this! Please DM us your order number so we can review it and assist you further. Thanks – Michele

@CB2 I swear if you do me dirty and screw me over I’m gunna be so mad. My email says I ordered 2 night stands and now when I login to view the order details it says the quantity is 1. Who tf only orders one nightstand! Not me!!!

@jinnylee96 @CrateandBarrel We are so sorry about this and would be happy to help. Please PM the details because we don't want any personal information posted publicly. We'll be happy to follow up once we have your information. Thanks! -Lori

@CrateandBarrel @CB2 Hey Lori, I did call and the representative told me "she can't do anything" and call Imprint. I called imprint and they told me to call CB2. I have really been getting no help for a whole month. I dont know what to do.

@CB2 @CrateandBarrel Just spent $5K+ on a CB2 couch and never got my $1K rewards — the only reason I bought it. It’s been 2 months. Customer service literally said “not my problem.” Worst experience ever. Never again. #CB2 #CustomerServiceFail

@BrookeR74656600 @CrateandBarrel Hello, we have some holiday items being released in the next few months, including snowman. Be sure to watch for holiday items coming in stock online. Thanks! -Sandra

@CrateandBarrel Hi, is the 14-inch glass snowman going to be available this year?

@Priyavn91 @CrateandBarrel We're happy that our team is providing further assistance, but we're sorry to hear that we couldn't produce a more favorable resolution after all the time you waited. We'd be happy to talk compensation - please feel free to DM us at your convenience! - Jeremy

@CB2 @CrateandBarrel Update: Scheduled to pickup the bed from our house tomorrow (with no time slot provided to us)

Extremely frustrated with Crate & Barrel (CB2) & the delivery team (Ryder Last mile). We ordered a king bed, order delivered on 8/12/25 & until today, this is the condition of the bed since CB2 sent the wrong bracket. No solution despite 20 phone calls. @CrateandBarrel @CB2

@Voltaireon We are so sorry to hear that your stunning Big Dipper floor lamp arrived missing the hardware! Please contact our Concierge Team at 800-606-6045 from 8 AM - 8 PM CST with your order number, or reach out via live chat through our website so that we can assist. Thanks! -Christina

@CB2 So sad to get a lamp I ordered only for all the hardware to be missing. I got the tools in the bag, just no screws. 😭 I’ll call in the morning.

@RagnarDrees @15PercentPledge Hello, Please DM us with and we would be happy to look into this further for you. Thanks! - Michele

@CB2 @15PercentPledge That seems racist. Can I have a 20% promo code to complete my $3,245 order?

We’re joining the @15PercentPledge to ensure 15% of our products and collaborations are represented by Black businesses, artists, and designers by 2024. Learn more: bit.ly/3qYcGs7

@_devilliersP We are very sorry about the delay and understand your frustration! If you could reach out privately, via live chat, SMS: 510.399.2206 or call us: 800.606.6252 with the order details, it will help us address your concerns. Thank you. - Tiffany

Shopping online at @cb2 has become such an inconvenience bc what do you mean an order I placed 2 weeks ago (for an IN STOCK, non-furniture item) is still “in transit” and has barely left the carrier facility?!

@NicolaMac Hello, We sincerely apologize for the issue you have experienced with your chair. Please DM us with your order number and we would be happy to look into this further for you. Thanks! - Michele

@CB2 hello, I’m losing the will to live trying to put the last screw & bolt into the Chiaro chair. I’ve tried all the spare bolts/screws and it’s spinning. Any tips? Thanks!

@samlinville Hi Sam! Thank you for reaching out to us! We are sorry for any issue you may have experienced with your order, and would appreciate the opportunity to see if there's more we can do. Please DM us your order number and details. We look forward to hearing from you! -Christina