
Great post. One thing I think becomes critical in a world of agents is a whole class of process & execution data.
Things like “email sent,” “waiting on response,” "1 day to deadline, still no response", exceptions, escalations, approvals. In the real world/in most places, this data is all tribal / isn't recorded anywhere, yet it's required to safely deploy agents.
ERPs and CRMs are systems of record for objects, but not really systems of record for work. It's impractical for ppl to record all this data.
This is especially true in industries where value is created through manual coordination and exception handling rather than clean transactions (which are fertile ground for agents).
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