@Geth_r_S We’re truly sorry for your loss and for the distress this billing issue has caused. Please DM us your service address so we can locate the account, review the charges, and help resolve this concern with care and urgency.
-Ansh
English
CenturyLink
18.9K posts
CenturyLink
@CenturyLink
Transforming lives and businesses through innovative technology solutions. Follow along.
Katılım Haziran 2009
425 Takip Edilen36.4K Takipçiler
Absolutely unacceptable experience with @CenturyLink. My father passed away on February 13. His account was closed, yet my mother's receiving bills on the closed account. When I contacted support, the response was essentially: “the final amount still needs 2 be paid.” No empathy.
English
@ciawatson Thanks for sharing your experience, Cia! We’re glad to hear your issue was resolved. If you ever need help again, feel free to reach out to us directly—we’re here to make sure things go smoothly.
-Ansh
English
@ShawnSmith1776 I had a similar experience with CenturyLink, it was impossible to get a real person on the phone even though it said I could say some particular word to get one. I did get my issue resolved through a DM on here. Thankfully.
English
When did all customer service become Kafka-esque?
In the last 48 hrs, @Experian_US, @Chase, and TDS Mobile made me want to leave Earth.
TDS' was so bad, I cancelled FREE cellphone service.
Experian was 20 mins unable to get past AI.
Then? Non-native English speakers...
F me.
English
@jreding85 We’re sorry for the frustration with your speeds. We’d like to check your connection and see how we can help. Please send us a DM with your service address so we can look into this further.
-Ansh
English
@CenturyLink Nothing confusing about it: CenturyLink sucks, always has. I'm curious if they'll offer me credit for the speed I regularly get (I average about 20 mbps on my 40 mbps plan, and tonight I'm getting 5 mbps).
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Internet speeds can be confusing😖
Here's a guide to help you better understand them: youtube.com/watch?v=-_ZLlY…
YouTube
English
@Wiikdy Sorry to hear about the slow speeds and lag during gaming. We’d like to check your connection and help improve it. Please send us a DM with your service address and the account owner’s full name so we can get started.
-Ansh
English
@DoubleDsOnDeck1 We're sorry to hear about the trouble you've had reaching us. We never want you to feel blocked or unheard. Please know we’re here to help—could you share the details of your concern with us through this channel and we'll work to resolve it as soon as possible.
-Kriti.
English
What a company. They try to mansplain how to send a message to them but I go to send them a message, like a stated last time, they have me blocked so I can't even send them direct messages. Great customer service
CenturyLink@CenturyLink
@DoubleDsOnDeck1 We’re very sorry to hear about this and take your concerns seriously. Please send us a Direct Message so we can assist: Go to our profile. Tap Message. Share your account details and situation We’ll follow up promptly once we receive your message. -Megan
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@1RoboBen We’re sorry to hear this and truly understand your frustration. Please send us a DM with details of the issue and your service address so we can review and work toward a resolution. We’re committed to making this right.
-Ansh
English
@CenturyLink customer service is horrible.
They commit and fail everytime!!
English
@Bodiethegreat Thank you for your patience! To send us a DM, first follow our handle, then tap the envelope icon to message us. Please share the full name of the account owner exactly as it appears on your account so we can verify your details and assist you further. We're here to help..
-Ansh
English
@CenturyLink Unable to send a dm. While your team is investigating this issue, items to note: the account holder(s) have passed away. CL was notified within three weeks to close account. Each month following, bills kept coming and I would call to resolve. No one signed changes to account.
English
@CenturyLink Customer service is absolutely terrible!! For four months, keep billing my In-laws who have passed away! Service cancelled, but keep billing each month! Your representatives are worse than your AI bullshit!
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@Bodiethegreat Thank you for providing the address; we will use it to locate your account and to investigate your billing concern & For your privacy and security, please send us a DM to share personal and account verification information and proceed with helping you with bills.
-Ansh
English
@DoubleDsOnDeck1 We’re very sorry to hear about this and take your concerns seriously. Please send us a Direct Message so we can assist:
Go to our profile.
Tap Message.
Share your account details and situation
We’ll follow up promptly once we receive your message.
-Megan
English
They take this matter so seriously that their profile won't even let me directly message them about it 🤣🤣 this sums up their customer service.
CenturyLink@CenturyLink
@DoubleDsOnDeck1 We take this matter very seriously and want to look into it right away. Please send us a direct message with your account information and any additional details so we can investigate and assist further. -Megan
English
@DoubleDsOnDeck1 We take this matter very seriously and want to look into it right away. Please send us a direct message with your account information and any additional details so we can investigate and assist further.
-Megan
English
Be careful with @CenturyLink they went into my girls house yesterday when only her 14 year old son was home to fix shit and then proceeded to talk about killing her service animal who was locked up in the kennel cuz she was growling like a dog does when random people come in.
English
@Bodiethegreat @Bodiethegreat We sincerely apologize for the ongoing frustration and the charges after your cancellation. Please send us a DM with your service address so we can locate your account, confirm the cancellation, and get this corrected. We’ll ensure it gets resolved soon.
-Ansh
English
@CenturyLink This is the most F’ed up company I’ve ever dealt with!!!
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@SeattleP Hello, I’m sorry to hear about the wait time for your technician appointment. To look into this further, could you please provide your service address? Once we have that, we’ll proceed with account verification and check for any available options to assist you sooner.
-Ansh
English
@CenturyLink Already made appointment for the technician to come out. Have to wait until next Thursday. Not very good at all. Disappointed in the long wait.
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@Bodiethegreat We understand your concern. While a supervisor call has been scheduled within 24–48 hours, you’re welcome to continue messaging us via DM so we can assist you directly in the meantime.
-Ansh
English
@CenturyLink I’ve been told that a supervisor will call me 24-48 hours. I don’t believe it at all.
English
@SeattleP Sorry to hear you’re experiencing issues in Seattle. Please DM us your service address so we can check your connection and share the real-time outage situation along with the expected resolution, if any. We’ll work to get you back online quickly.
-Ansh
English
@CenturyLink Can you see how many people are without service in Seattle?
English
@3JMac We’re sorry for the frustration with this fee and understand your concern. Please DM us your service address so we can locate the account, review the charges, and go over your options. We’ll work with you to find the best solution and ensure your privacy is protected.
-Ansh
English
@fcc #Centurylink is charging me $17 fee per month for having "non-published non-listed" residential landline number. This fee was $10 per month 3 years ago. So to protect my privacy from scam callers, I am paying $17 extra per month. @centurylink very disappointing company.
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@MiamiSunryze Sorry you’ve been dealing with this for days—we know how frustrating that is. Please DM us your service address so we can check the outage details and see what the best option is to get a technician out to help.
-Ansh
English
@CenturyLink we have a service issue at my house that has been going on for 4 days. It is supposedly an outage but only seems to be affecting us. We need a technician to come to us.
English
@OldNick999 We’re sorry to hear about the trouble with your stream and understand how frustrating this must be. Please send us a DM with your service address so we can check the issue and work to get your services fixed as quickly as possible.
-Ansh
English
Another stream gone to hell! Fuck you, @CenturyLink! I’m looking for another provider!
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@BradGrover We’re sorry you’re experiencing this issue with your landline. That’s definitely not the service you should expect. Please send us a DM with your account details so we can investigate further and get this resolved quickly.
-Kriti.
English
@CenturyLink why is my landiine ringing 1x every 10min since 2am? your online support is crap and says nothing is wrong. no help so i pay for services that are broken
English