Experian

@steve_kleinman Hi Steve. Thank you for reaching out to us. If you have any questions or need assistance, please DM us. Thanks -Katherine

@Experian_US In not so exciting news…I’ve been on hold for nearly an hour trying to get a human on the phone to address a problem your robots cannot. This is atrocious customer service!

Exciting news from Experian: Our Experian Virtual Assistant™️, EVA, just got a major upgrade for personalized finance help! Check it out 👇 #Experian #YourBFFExperian experianplc.com/newsroom/press…

@kiraragirl12 like more information on how to contact them, please DM us. Thanks. -Moneake 2/2

@kiraragirl12 Hi there. Thank you for reaching out to us. You have reached membership services, and we are unable to remove, edit, change or update information on your credit report in this department. For this issue you will need to reach out to Experian® Fraud department. If you would 1/2

@Equifax @Experian_US @TransUnion I provided a signed FTC Identity Theft Affidavit regarding a fraudulent Chime account 88530498. You are in WILLFUL VIOLATION of FCRA § 605B. The 4-business-day statutory deadline to block this data expired on March 9. Why is this still on file?

@DaveBaker296133 Hi Dave. Thank you for reaching out to us. Can you please DM us for further assistance? Thank you! –Katherine

@Experian_US How the actual fuck can I speak to someone? Your automation sucks balls! I need login help that only a real person can help with

@_TheHorseshoe Hi there. Thank you for reaching out to us. Can you please DM us for further assistance? Thank you! –Karen

I cannot log in to your website. I have reset my password. Called you're automated number, it won't let me talk to an agent. Every single time I try logging in, I get a page that says "Oops, we're sorry. We are currently unable to process your request." @Experian_US

@Scandaluz13 Hi. Great! We're glad to hear you were able to regain access. If you ever need help again in the future, feel free to DM us. -Katherine

@Experian_US Hi Experian- DMing you per your request. I think I was able to get it fixed in a round about way. I had to bounce back and forth between forgot username and forgot password and it finally worked. It just took it awhile. I think I am good.

@Experian_US How do I contact you for 24/7 support. You are not open and if I wait til Monday. There will be an even bigger disaster!

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@realBenKinobi Hi there. Thank you for reaching out to us. If you have any questions or need further assistance, please send us a direct message or a message on X Chat. Thanks. -Moneake

@Experian_US why don't u have help chat? why do I have to call like it's 2002

@LLAMIRAGE Hi Toni. Thank you for reaching out to us. Can you please DM us for further assistance? Thank you! –Katherine

@Experian_US Hey there! Please help!! Husband and I are trying to rent an apartment on Zillow and he’s unable to verify his identity, locking us out from completing the application 😩

@kiraragirl12 Hi there. Thank you for reaching out to us. I understand the frustration and have left your feedback for the appropriate teams. If you have any questions or need further assistance, please send us a message on X Chat. Thanks. -Moneake

@Experian_US I have been on hold for over 40 minutes while attempting to resolve willful violation of Section 605(b) of the FCRA. I have already generated an @FTC Identity Theft Report and I am currently drafting a formal complaint to California DFPI and CFPB.

@liquidvw Hi there, thank you for reaching out to us. Can you please send us a message on X Chat for further assistance? Thank you! –Lori

@waltb31 @Experian_US It’s not possible to talk to someone. I tried and failed. But this email address is helpful socialsupport@experian.com

.@Experian_US customer service SUCKS. There is an endless AI chat box loop that will never let you speak to a human. Worse than an offshore customer service room. Getting rid of this app. #DumpExperian

@vinnypezzano Hi there. Thank you for reaching out to us. If you have any questions or need assistance, please DM us. Thanks -Katherine

Back to the auto loan a married couple took out in my name almost 10 years ago. It’s 1 of 2 cars @Experian @Experian_US made me aware of and it’s a $19,400 car. The account is still open as of August of last year. Anyone know any good lawyers or P.I.s ? (6)

@waltb31 Hi there. We understand the frustration and have left feedback on your behalf. If you have any questions or need assistance, please PM us. Thanks. -Katherine

@LoneWHunt Hi there. Thank you for reaching out to us. Can you please DM us for further assistance? Thank you! –Karen

@Experian_US Me: *needs to talk to a real person* Bot: "Unfortunately, your issue is not important enough to connect you to a specialist." And nowhere else on the website can I call a different number to access the fraud alert.

@RosannaChila Hi Rosanna. Thank you for reaching out to us. Can you please DM us for further assistance? Thank you! –Karen

@JayJack5499 Hi there, thank you for reaching out to us. Our apologies for any frustration this has caused. Can you please send us a message on X Chat for further assistance? Thank you! –Vivian

@Experian_US @Experian Design software for a living and trying to integrate with these products for my company… Talk about difficult. Cannot even get a phone call and proper support.

@emikew Hi there. Thank you for reaching out to us. I understand the frustration and would be happy to look into this for you. Can you please provide your full name, phone number and zip code so that I can better assist you? Thanks. -Moneake

@Experian_US can someone PLEASE help me speak to a customer service rep. It is beyond frustrating at this point how seemingly impossible it is to reach a human being!!!! Worst customer experience by far!

@emikew Hi there. Thank you for reaching out to us. We understand your frustration. Can you please send us a message on X Chat for further assistance? Thanks. -Moneake