Indigo

@kiecargill Hi there - we're so sorry to hear about this! Please reach out to us at service@indigo.ca or 1-833-INDIGO-1, and our Customer Service team would be happy to help with this.

I bought a $45 sweater from @chaptersindigo and it already has a huge hole in it…

@DarkMirria1 Hi there, we're so sorry to hear about the trouble with your order. If you reach out to us by DM and share your email and order number, I can have a member of our Customer Service Escalations team reach out to assist further with this!

@xRangii Hi there! I'm sorry to hear about the trouble you've had with your order. If you DM us with your email and order number, I would be happy to have a member of our Customer Service Escalations team reach out to you directly to assist with this.

@chaptersindigo Customer service tells me the items I ordered are no longer available despite the fact that the website shows it is available online. Which is it? Am I being lied to so my 20% birthday discount is waived and I have to pay full price? What's the point then???

@mia_since_78 Hi there, I'm so sorry for the trouble you were having with placing your order! Please feel free to reach out to us at service@indigo.ca, and a member of our Customer Service team would be happy to assist with this.

@chaptersindigo wanted to buy something. Found it on indigo. But shopping checkout is broken. 403'ing. Again. Honestly why do I bother. Oh. Hello Amazon.

@1MarcHarder1 Hi there - we're so sorry to see the way your package arrived, and for any disappointment this has caused. Please feel free to either share your email with us via DMs, or reach out to us directly at service@indigo.ca, and we can ensure this feedback is reviewed thoroughly.

@chaptersindigo This is how my package arrived today, it's a miracle nothing was missing

@IrishBookBundle It is possible today that part of your order may be fulfilled by our US-based partners; however, we are actively working with Canadian publishers to extend their supply networks to fulfill more orders directly! 2/2

@IrishBookBundle Hi there! As a proudly Canadian business we are deeply committed to promoting Canadian authors, literature, and publishers. Currently, we offer millions of books for sale on our website, and the challenge with this vastness is that it requires partnership with distributors. 1/2

Very confused to see my order from @chaptersindigo shipped from Nashville! I specifically avoided Amazon to support a Canadian company, next time I’ll make the effort to buy in person in an independent.

@teachermagic6 Hi! We're sorry to hear that you did not receive your LP as expected. Please reach out to us at help.indigo.ca

@chaptersindigo I bought tickets to your event "live Q&A with Sarah McLachlan on September 11/25 at TD Music Hall". I was expecting the promised LP to arrive by mail at the end of September. Can you explain?

@kaillarss Hi! Please contact us for further assistance at help.indigo.ca

@skinkybob Hi there - our sincere apologies for this! Please reach out to us via DMs or at service@indigo.ca with your email and order number and our customer service team would be happy to help make this right for you.

So I ordered “A Lonely Broadcast: Book Two” by @TheWendingus from @chaptersindigo, and I ended up with “Sanctifying Interpretation: Vocation, Holiness, and Scripture”…

@DogMan_1971 Hi there - this title is not currently available in a French translation!

@MaryOrmsby @sutherlandbooks @chaptersindigo Is there any traduction in french?

Happy ARMY day to everyone who celebrates! To commemorate this special day we're offering 15% off all BTS records and books, including the upcoming Indigo Exclusive edition of Permission To Dance Live! Shop here: indigo.ca/en-ca/sale/bts… #PTD_ON_STAGE_LIVE #HappyBirthdayARMY

@iWillWander call and make sure the ones you are looking for are available. Find your nearest store by clicking “Find a store” in the footer for any page, or the location icon next to the search bar at the top of any page. 2/2

@iWillWander Hello! We sell Magazines in our stores, but not online. Magazines are sensitive to timely delivery, and we want to provide the most up to date issues. All of our store locations offer magazines, but each store’s selection varies due to market demands, so it’s a good idea to 1/2

@chaptersindigo Why don’t you carry @esquire print magazine any more? They’re nearly 100 years old with a massive global publication reach.

@sumdeviant Hello! Please reach out at help.indigo.ca

@chaptersindigo I preordered a book and now I notice it's cheaper. Is there a way to get the cheaper price?

@hereincolour Hi there - Happy early birthday 🥳 Based on when you added your birthdate you should get your email on the 16th. If you encounter any issues, please reach out to help.indigo.ca for assistance!

@chaptersindigo Hello! I am a Plum+ member. My birthday is March 12th and I just added my birthday to my account today. Will I still get the 20% discount email in time?

@Jennife01567505 Hello! For further assistance with your order please reach out at help.indigo.ca

@chaptersindigo any chance you explain why one item was cancelled from my order due to not being available, but then when I placed the order again I was able to get rush delivery?

@_thiccmorena Hello! For further assistance, please contact service@indigo.ca

@chaptersindigo hi, aren’t we supposed to get a birthday bonus points and discount? My birthday was January 5 and I got nothing ? No email, checked all emails, spam and trash. My account says the correct birthdate and I have plum + too. What happened?

@MsCrystal87_ Hello! Plum+ customers will receive a code for 20% off and 2500 points. Plum customers will receive a code for 20% off. You must be signed up to receive emails and have added your birthday to your account.

@chaptersindigo Hi, do customers still get a 20% off code and 2500 points for their Birthday month still ? thanks

@_thiccmorena Hi! Thanks for reaching out and sorry to hear the refund hasn't landed yet - please connect with us at service@indigo.ca with your order number so we can look into this for you. Thank you and take care!

@chaptersindigo I had to go out of town and was unable to pick up my books from the store by Jan. 4 deadline. It’s now Jan 9 and I still haven’t been refunded. How long will it take to get a refund? I didn’t get it shipped because of the plum points promotion of picking them up.