Joe

@HyattConcierge been on chat for the past hour and it has said there are 5 people in line for the whole hour…is anyone actually there? :(. I’m trying to see if I can extend my free night certs that are expiring. Thank you.

@cathaypacific @cathaypacificUS Of course you start a sale days after I book a redemption flight, and all your agents can help me with is a $120 cancellation fee instead of helping me out and getting 6,000 miles back as the difference. It's months before I fly.

@cathaypacificUS @cathaypacific ignoring this I see

@cathaypacific Of course you start a sale days after I book a redemption flight, and all your agents can help me with is a $120 cancellation fee instead of helping me out and getting 6,000 miles back as the difference. It's months before I fly.

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@whoop Pretty good way to turn off potential customer: not answering contact form on website; then sending an automated "we'll get back to you ASAP" email response to an email...but no actual response after 5 days.

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@VOIPO Still nothing. The lack of proactive communication via email is appalling. Every customer on Twitter?

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