Chris Inch

Don't let the brightness of first-order benefits blind you from seeing the second- or third-order consequences.

This is pretty cool! Standard: Measuring the health of your software. Standout: Measuring the health of your humans.

We’ve spent years improving incident management with better tooling, automation, and now AI. All of that matters. But it’s not the thing that determines maturity. As @chrisinchcom explains in his latest blog post: at the end of every alert is a human making decisions under pressure. If your process burns them out, concentrates knowledge in a few heroes, or skips learning once the fire is out, the system isn’t resilient… it’s fragile. Sustainable ops cultures are built by investing in people as deliberately as we invest in technology. Tools scale response. Humans determine resilience.

You can start making improvements to your incident management process today. I share a few tips with @rootlyhq .

@rootlyhq This is exciting.

You can now connect Rootly to any MCP-compatible AI tool, such as Cursor, Claude, and Copilot. This allows responders to resolve incidents with Rootly’s additional context without leaving their IDE. And that’s not all—the Rootly MCP Server is open source. That’s right, it’s licensed under Apache 2.0 and available on GitHub. Read more about our MCP Server and watch a demo in our blog post.

@TheJobfather__ I was wearing mine last week! 💫

I have limited edition Wealthsimple Chucks 😂😭

Is Martin Short the hardest working man in show business? It’s a debate for the ages. But we really hope the answer is yes, because we put him in our commercial about how your money should work hard.

ICYMI, our Cash account now earns a minimum of 4% interest while giving you all the flexibility you need from a chequing account. And you earn 1% back on eligible purchases, too. If you're still getting 0.0% interest on your chequing account, it might be time to switch.

@Integrayshaun For real. Whose is it?

@bjedrocha You're right. I see they've already deployed the update.

@chrisinchcom Give it to ya?

Birds tweet, right? What do Xs do?

@LongMcQuade Your voice, a force that's meant to soar, A gift that leaves us wanting more. With SM58's faithful embrace, Unleash your talent, claim your place.

We've re-extended the Limited Edition Shure SM58 giveaway! Not only that, you can now participate on Facebook, Instagram, and Twitter! Here's how to win 1 of 4 limited edition Shure SM58s! Simply comment 4 rhyming lines about the SM58! Contest ends July 30th!

@TheSmileCEO Same.

I love these big summer downpours.

@TheCodePixi In Canada we call it Kraft Dinner.

the three most addictive substances on the planet: • cocaine • heroin • kraft mac and cheese powder

Hey @citywaterloo and @DorothyMcCabe Isn't the 21 century time we drop silly rules about grass length and not let it be someone's job to go around the city and use the measuring tape on it? Don't we want bio-diversity and fight for the climate?

I use @SlackHQ Huddles for daily standups. Every day: - Launch the Huddle from our team channel - Pop out the Huddle window from Slack - Move the window to my other display - Maximize the window - Enable my camera A mere 6 clicks later, and I'm ready. Please make this easier.

OK HERE WE GO: I’m looking for my next web dev role 🎉✨ The essentials: - 3 years of exp - GraphQL and Rails pro - previously: Shopify - looking for: fully remote fullstack role - career goals: leadership and educator please share with your networks, and my DMs are open 🙏🏻💕

@dave__whiteside Building a great, high trust relationship up front is also key. It's the responsibility of a leader to ensure this trust exists before being able to deliver meaningful feedback.

No matter how much we say "I love feedback", most of us get a little defensive when we receive negative feedback on our performance. It's normal. This is why a supportive and collaborative follow-up after constructive feedback settles often matters as much as how you provide it.

@Pamena81 Muchas gracias!

@chrisinchcom Enhorabuena!!! A por 300 más!! 😜

Learning Spanish for 300 days.

@JLLundrigan I've been saving mine in a jar, and one day, I'm gonna cash them all in.

*Meeting ends early* "I'll give you back 7 minutes of your day." What will you do with all of those returned minutes?