Chris Taylor

@1anMackie @British_Airways @jamiebsmith 😂😂😂

@christails @British_Airways I think your bag and that of @jamiebsmith may have been canoodling in CAI.

So I’ve had some insider info from @British_Airways and it turns out my bag, that I’d expressly asked not to be sent to Cairo and just couriered to my home address, has instead spent the last 2 days flying between LHR and CAI - you just couldn’t make this up!

@la_bella_vita_x @British_Airways Sorry to break it to you, Emily, but if you get it 24 hours later you’ll one of the few lucky ones! I haven’t seen mine since I checked it in last Friday morning!

Hoping @British_Airways will deliver my suitcase today that they left in London yesterday! Nothing like booking a trip to boost my mental health only for an airline to ruin it

@Hetti_Liz @British_Airways Truly shocking. Apparently my bag has been flying between London and Cairo the last 2 days. Not that I had any idea because it’s been radio silence from BA!

@christails @British_Airways The app updated and I was able to click on the courier info and it had the tracking info in there - the guy I spoke to at BA was SO rude - he told me he had no solution for me and I said he was unhelpful and he went off on one at me - kept doing little sniggers under his breath

According to @British_Airways live chat my bag has now been sent to Cairo again my wishes. They have said it will be on a flight to Sharm tonight. BA said to contact Cairo airport to arrange deliver. All of the nos they provided are out of service…

Have decided against wasting my evening and money to go to Sharm airport to try to intercept my bag 1) @British_Airways team may be wrong, it may not actually have left LHR 2) it might not get put on the flight @British_Airways claim - took 5 days to get to Cairo after all!

@Hetti_Liz @British_Airways Sorry to hear about your mum’s case. That must be really stressful and I’m sure it hasn’t felt like a holiday. How did you go about getting the case in the end - did a courier make contact with you?

@christails @British_Airways They’re a disgrace. They scheduled mine to arrive at my hotel in San Fran at a time I told them I’d be gone, luckily it arrived before but still not one word about my mums 82 year old case

@British_Airways I DM’d you as requested but just got connected to an AI agent and never got a response after submitting my details…

Do I go to Sharm airport tonight to try and intercept my bag @British_Airways claim will arrive there at 9pm local or just keep waiting at my hotel? I have no faith it is actually even going to be on the flight to Sharm they claim

Thought I was in luck got a reply from @British_Airways official account to DM my details to help with lost bag. Turns out it’s just an AI agent and after I’d give all my details the chat went dead. Another great example of their IT systems!

@levenderden @RussHilliard @British_Airways @HeathrowAirport Hi, how did you receive the notification? Was it from @British_Airways or from a local courier?

@RussHilliard @British_Airways @HeathrowAirport British Airways has notified us that our luggages will be delivered today.

Hi @British_Airways @HeathrowAirport … it’s been 4 days since our baggage failed to appear after the flight. How long are you expecting it to take to deliver bags? Thank you.

@Jenniduhh @British_Airways I haven’t seen mine since I checked it in Fri. Half the time the app has given me this error msg. Today it just says “status not available”.

@British_Airways Still no updates on my luggage with ALL OF MY CLOTHES. I need it to be found, I have irreplaceable items there & my reference number is not even popping up.

Pleaseeee find my luggage @British_Airways I have no clothes to wear during my trip & I don’t want to spend my time shopping 🙄

@jamiebsmith @British_Airways Looks like I’ll soon be in the same position as you. My bag was sent to Cairo again my wishes last night. It’s now due on a flight to Sharm today. All the numbers BA provided for Cairo airport are dead and the live chat said they can’t help any further

Hi @British_Airways, slightly concerned now as my bag has now been in Cairo since last Friday (15/5) but is still not tracking as received. As far as I’m aware there is no baggage backlog at CAI, the main problem being at LHR so why has there been no activity in the last 5 days? Do you have a contact number I can call to further check on the situation of my baggage as I don’t particularly want my bay sitting around in Cairo airport for an extended period of time.

5 days since I dropped my bag at T5 and @British_Airways didn’t put it on the flight. What does this even mean?! Does that mean it’s now with a courier rather than in BA possession? Only 1 email since Friday. Shocking

@humanecapital @British_Airways Sorry to hear you’ve had issues too. How did you find out it will come in the next 36 hours? I haven’t been given any timing estimates

Well @British_Airways failed us. Don't get us our luggage after 3 1/2 days. Now indicate it will come in the next 36 hours to our new destination. Here's hoping #BA - we are counting on you 🙏 Please make that window 🙏

@Daisy_abena @British_Airways I’m really going to push for a refund. I’ve had been away for 5 days without my bag. One email and the app doesn’t recognise my baggage claim so no idea if it’s in the same country or still at LHR. Thinking of flying home early - more cost to me

I hope @British_Airways will be offering partial or full refunds to passengers whose holidays have been ruined by missing baggage. Reimbursing essential items alone doesn’t make up for lost time, stress, and trips people have spent thousands on.

@tonyj72 It seems like only a small fraction have actually made it to their owners. It looks like most of them are stuck somewhere in Heathrow

@British_AirwaysHere 96 hours since we checked in our bags at Heathrow T5 and your system still claims you’re searching for them. This service is nowhere near acceptable.

@HelpImACell @marialouise_c @British_Airways I’ve submitted an expense claim to @British_Airways for what I’ve had to spend so far. I have heard they sometimes pay quite quickly but given how bad they have been this week I expect I’ll be chasing that for weeks/months

@marialouise_c @christails @British_Airways Ditto. At a conference with no time to get to the shops around it - not sure how I'm meant to get enough clothes with 0 idea of when the bag will turn up or if they will even cover the like for like items!!

Thinking of cutting my holiday short since @British_Airways have lost my case and I’ve already had to spend £400 of my own money on basic clothing and provisions. As usual the BA app is garbage and no option to change. If I book a new flight can I charge it back to them?

I’m just a man with 40 followers, one missing suitcase and rapidly fading hope. Somewhere my luggage is out there living a better life than I am while I’m rotating the same emergency outfit in Hawaii. If you’ve ever been personally victimised by baggage chaos, now is your time to rise. Today we march (without spare clothes). @British_Airways @BA_Help @MartinSLewis @SimonCalder @MoneySavingExp @WhichUK #BoycottBA #BringBackTheBag

Has anyone that has their bags lost in the @British_Airways 15/16May meltdown has their bags delivered back to their home address? How will we be notified when they are dispatched - if they ever are?