CIS Ombudsman

The CIS Ombudsman is an independent office within DHS and is not a part of USCIS. We are a confidential, impartial and independent resource. We serve as a last resort for individuals and employers who encounter issues with USCIS when seeking immigration services and benefits.

Don't miss this alert from USCIS

Did you receive an RFI from us, or do you have additional documents you need to submit to our office after requesting case assistance? You can upload them online: go.dhs.gov/34R.

We’ve made it easy for you to check the status of your case assistance request (DHS Form 7001) online. Visit go.dhs.gov/34R and select “Check the Status of Your Request.” Don’t forget to have your CIS Ombudsman Request Number handy!

Hey there! Did you know you can check your DHS Form 7001 status and upload your supporting documents online? It’s easy! Visit go.dhs.gov/34R.

Want to know the status of your case assistance request (DHS Form 7001) with the CIS Ombudsman? Check it online! go.dhs.gov/34R You can also upload your supporting documents online.

Read the 5 recommendations we made to USCIS to improve how it processes approved Forms I-130: go.dhs.gov/UDh #immigration

💡We recommend 5 solutions to address the problem go.dhs.gov/UDh

👪 Form I-130 starts the immigration process for spouses and relatives of U.S. citizens and lawful permanent residents. 🕵️Our review found issues with some of the form’s questions and USCIS processes that lead to delays and additional costs.

Read more here: go.dhs.gov/UDh

📢 Read our formal recommendation to USCIS on improving how it routes approved family-based petitions. We address systemic issues that result in misdirected petitions—along with processing delays and additional fees—for petitioners and family members.

📝 Confused about the Form I-130 questions and instructions for your family member? Read our recommendation for USCIS to revise the form and provide clearer instructions: go.dhs.gov/UDh

#DYK as part of our mission, we make formal and informal recommendations to USCIS on how to improve its services? 📌 Read about our recommendation to improve processing of approved Forms I-130: go.dhs.gov/UDh

#ICYMI, we issued a formal recommendation to USCIS to improve how it routes approved family-based petitions to complete immigration processing. 📝 Read it here: go.dhs.gov/UDh #immigration

As an @DHSgov ombuds, we are: 🗽Independent 🔒Confidential ⚖️Impartial Learn more about our work: go.dhs.gov/3zb #Ombuds

#OmbudsDay recognizes an ombudsman’s role in resolving issues and promoting fairness. @DHSgov has two ombudsman offices: @OIDOgov and @CISOmbudsman. Read more: go.dhs.gov/3zb

#Ombuds: Here to Hear You. @DHSgov has two immigration- related ombuds offices: @OIDOgov and @CISOmbudsman. Learn more about their work: go.dhs.gov/3zb #WeAreDHS #ombudsday

#DYK there are two #ombudsman offices at @DHSgov? #OIDO investigates complaints about conditions in immigration detention. The @CISOmbudsman helps individuals and employers encountering problems with USCIS. Learn more: go.dhs.gov/3zb

Our 2024 Annual Report to Congress recommends new methodologies for USCIS to use to accurately display #processingtimes. Read more here:  go.dhs.gov/JCe

Waiting for a #workpermit? Read our recommendations on how USCIS can both increase card production for EADs (the work permit card) and decrease the demand for a physical EAD in our 2024 Annual Report to Congress:  go.dhs.gov/JCe

USCIS relies on mail to deliver important #immigration documents. When mail is lost, the consequences can be severe. Read what we suggest USCIS can do to streamline its mail delivery process in our 2024 Annual Report to Congress: go.dhs.gov/JCe