Chris Johnson

@betateach @vaillantuk @CraigVaillant @SuperiorPlumb11 Have you resolved your issue? Vaillant service advised they tried to call you a few times yesterday with no joy and they spoke earlier this morning prior to me picking up your messages?

@betateach @vaillantuk @CraigVaillant Hi Jacob, Sorry to hear of this. I have requested the technical team call to resolve the issues. Kind Regards, Chris

I feel for Jacob. He's a great engineer & a small outfit. This can ruin reputations. Not great @vaillantuk. Would you be against helping him out as much as possible? I imagine this has caused immense stress for him, his family and customers . @cj_Vaillant @CraigVaillant

@joypaincity @kenbone44 @swebster56 @betateach Do the guarantee’s get backed by the manufacture and when you get an issue does the manufacture send their own engineer? Devil always in the detail

What’s the current warranty offered by the main ashp manufacturers please? @kenbone44 @swebster56 @betateach

@ramcq @theolodian @CraigVaillant It’s driven via the installer account so if Steve downloads the app and sets it up he can give you access to change parameters, see KWH usuals etc. It’s due to the architecture as the installer can get fault/service notifications etc

@cj_Vaillant @theolodian @CraigVaillant Cool, thanks. Want to look at consumption/COP data mostly, will have to get a job with Steve then I guess...? :)

Well, bollocks... Installed my Vaillant VR920 internet gateway today... The VRC700 app doesn't seem to show and consumption/efficiency data... Don't tell me I need a VRC720?! Noobed it haven't I... @cj_Vaillant @CraigVaillant

@ramcq @theolodian @CraigVaillant I’ll check it out tomorrow, it’s new so may require Steve to setup as the installer via myvaillant pro

@cj_Vaillant @theolodian @CraigVaillant That was in myVaillant - tried to connect on a new account and it doesn't seem to talk to the VR920 at all yet. Can't get in on Pro unless someone lends me their Gas Safe #... 🤔

@ramcq @theolodian @CraigVaillant Which app - my Vaillant or my Vaillant pro?

@cj_Vaillant @theolodian @CraigVaillant I can't activate the upgrade feature without a code. Let me try and make a totally new account...

@ramcq @theolodian @CraigVaillant Yes their is a migration to one logic in the future, I’m not sure when this will happen. Is the app working ?

@theolodian @cj_Vaillant @CraigVaillant I think at the moment different apps correspond to different controllers, VRC700 has its own billy basic app, sensoCOMFORT uses sensoAPP and vSMART has a different one again. Seems like MyVaillant is destined to be the one ring to rule them all...?

@ramcq @CraigVaillant Try the my Vaillant app, this has more functionality - the my Vaillant pro app is the installer level and now include information for HP’s. Over the coming months more functionality will be sent as an update….

@SuperiorPlumb11 @betateach @Your_Energy_YW @swebster56 @kenbone44 I believe so but best to check with Ofgem - did they claim RHPP?

Advice please. Customer has a ASHP, Not on the RHI. If it’s replaced with a new ASHP as part of extending the house as the existing is already undersized. Would it be eligible for RHI? @betateach @Your_Energy_YW @swebster56 @kenbone44

@SuperiorPlumb11 @kenbone44 @JonathanWaxman1 @Dannymaddog @ViessmannUK I’ve checked the order report and can’t see the order, it may have been shipped. If you can provide order number I can double check 👍

@cj_Vaillant @kenbone44 @JonathanWaxman1 @Dannymaddog @ViessmannUK It’s a 12kw. Sorry if I sent this already but I can’t remember and I can’t see it in the thread 😂

There’s a lot of chat about how hard it is to switch to a heat pump. It took 1 person half a day to take the old gas boiler out and 2 very skilled people 1 day to install our new heat pump, buffer & cylinder. I know there are other barriers but maybe it’s not that hard.

@SuperiorPlumb11 @kenbone44 @JonathanWaxman1 @Dannymaddog @ViessmannUK I’ve checked the order report and can’t see any orders from the named branch, what size unit is it?

@cj_Vaillant @kenbone44 @JonathanWaxman1 @Dannymaddog @ViessmannUK Hi Chris. I don’t have an order number to hand but the order was placed through James Hargreaves Plumbing Depot, Lichfield. Everything else Vaillant, hex, senso etc I ordered is in and being delivered Monday. But was told 5 more weeks for the heat pump itself.

@SuperiorPlumb11 @kenbone44 @JonathanWaxman1 @Dannymaddog @ViessmannUK I’ll check Monday and let you know an estimated date 👍

@SuperiorPlumb11 @kenbone44 @JonathanWaxman1 @Dannymaddog @ViessmannUK Hi Jacob, I’m not sure this is the case. Can you provide details of where you have placed your order and order number?

@kenbone44 @JonathanWaxman1 @Dannymaddog @ViessmannUK I ordered an arotherm Plus 5 weeks ago. Was told yesterday it’s going to be another 5 weeks.

@SuperiorPlumb11 @vaillantuk @betateach Great image and thanks for sharing 👍

Just doing a whole house heat calc for a Arotherm Plus install. Had a play with @vaillantuk show point app for the first time. Customer really impressed at being able to see what it will look like in situ. @betateach

@ACRJournal @lowcarbonhomes @HeatPumpAssoc @GSHPAssociation @KensaHeatPumps @JagaUK @PanasonicUK @Daikinuk @meuk_les @McsCertified And @vaillantuk

Seven free virtual events have been announced during the UK's first Heat Pump Month. #ACRJournal #HeatPumpsToday #heatpumps @lowcarbonhomes @HeatPumpAssoc @GSHPAssociation @KensaHeatPumps @JagaUK @PanasonicUK @Daikinuk @meuk_les @McsCertified acrjournal.uk/heat-pumps/hea…

@juliandc @VietecHeating @vaillantuk The point was really about England’s criteria for planning permission and highlighting Scotland/Wales have a different standard.

@cj_Vaillant @VietecHeating @vaillantuk Mixing 6 inches & m3 confusing. 1m3 is bigger than 0.6m3. Daikin Altherma 3H HT is 0.99x1.27x0.46m = 0.58m3. Jobs a good’un

@juliandc @VietecHeating @vaillantuk Ridiculous that England states the unit has to be under 0.6m3 for permitted development - if the unit was 6 inches slimmer it would fall under the standard. Wales and Scotland state 1m3 from memory

@VietecHeating @vaillantuk It’s a nice unit. But why two fans? Doesn’t the size mean requires planning permission?

@swebster56 @JonathanWaxman1 @myGrantUK @kenbone44 @SuperiorPlumb11 If glycol is not used and there is a lack of power or power cut to outdoor unit and damage is caused due to the above reasons the warranty wouldn’t be covered so this is really the choice of home owner and installer - glycol is best practise to avoid the above scenario

@JonathanWaxman1 @myGrantUK @kenbone44 @SuperiorPlumb11 Depends on the product, NIBE do not require glycol. IMO it creates more problems than it prevents. Vaillant state it should be used, but they also recommend using Ethlyne which is a toxic poison! We will only use poly whatever they say.

@swebster56 sorry to bring you in / given your callow youth you probably can’t be much help but I wondered if you typically use glycol in your ASHP installs? I was taught I should use it on my recent @myGrantUK training / but was a bit unsure about it @kenbone44 @SuperiorPlumb11

@jkanbi @s_calvert_heat The data has not been published and the decision was taken to promote our heat pump with maximum flow temperature for heating at 55 deg’s! The heat pump can produce more of course but in the wrong hands will damage our brand 🐰

@s_calvert_heat Obtained from Vaillant NL website, ignore the KW symbol, seems like a typo. Please feel free to confirm the findings. I have created an image mapped to UK units with KW symbol removed as it say COP in the left column. #specification" target="_blank" rel="nofollow noopener">vaillant.nl/professioneel/…

Ashp get kw degradation to watch for. Higher flow lower ambient give lower cop 2 in cop 2=4kw out 2 in cop 3=6kw out 2 in cop 4=8kw out And so on, look for the cop at your design temp+flow not scop dont get caught by it. Low flow is best for this reason. Look for cop not scop👍

@swebster56 @vaillantuk Maybe if we produced the units in Belper, Derbyshire it would come with UK manual only 🤔

@cj_Vaillant @vaillantuk Hi Chris, first thank you for replying, I appreciate that👍 A post is saying down to EU legislation which if true takes it out of your hands. I did our recycle run yesterday, having fitted several Arotherm the pile of manuals was a shock! Look forward to update.

⁦@vaillantuk⁩ Any idea how much energy and resource you waste, how much landfill you create - putting this lot in with a heat pump? My conscience is telling me to stop fitting your products. Tell me why not please. #fakegreencredentials