ClearFeed

The ClearFeed Podcast is here 🎉 Real, unfiltered chats with founders & builders shaping the future of SaaS. In Ep1, @ku1deep , co-founder at @last9io , opens up about building deep-tech from India, scaling globally, & winning in a crowded Observability space. Full episode: youtu.be/Zf_OwlbM8mA

Pylon works well for customer support, but it's not the only choice. If you need more control over workflows or deeper Slack integration, there are strong alternatives. Read more: clearfeed.ai/blogs/best-pyl….

Thena served you well. But your team has grown. And growing support teams need more — tighter workflows, deeper integrations, AI that works today. We pulled together a practical guide to the best alternatives to Thena. What’s better, what’s different, and what’s actually worth your time. If you’re comparing support tools right now, start here: clearfeed.ai/blogs/best-the….

"Slack AI" and "Slack Agentic AI" aren't the same thing. Slack AI = summaries, search, recaps. It helps you understand work. Agentic AI = intake, context, action, resolution. It gets work done — inside the same Slack thread. Full breakdown of what it is, how it works, and real use cases for support, IT, and ops: clearfeed.ai/blogs/slack-ag….

Using Slack for support? Here’s how to pick the right ticketing system. Once support moves into Slack, you hit the wall: messages everywhere, no queue, and “we’ll come back to this” as the process. The real decision isn’t “which tool.” It’s: do you want a Slack-native queue, or Slack as the front door to Zendesk/HubSpot/Salesforce? Find the answers and the best ticketing system here: clearfeed.ai/blogs/best-tic….

“Slack forms” aren’t one feature. Here’s how to actually use them for requests. Most teams hit the same wall: half-baked Slack asks, missing context, buried in threads, impossible to track. We broke “Slack forms” into what people really mean: native Workflow Builder forms, external tools posting into Slack, and forms that kick off real work (tickets, tasks, approvals). Read more: clearfeed.ai/blogs/slack-fo….

Slack feels noisy? Here’s a simple way to organize it so work actually moves. Slack is great… until it’s 200 channels, a thousand pings, and nobody remembers where the real decision happened. We wrote a practical guide to organize Slack for real productivity (not just more channels + emojis): clearfeed.ai/blogs/best-pra….

Tracking issues in Slack? Two setups actually work. Most issues don’t start as “tickets” — they start as a message, a bug report in a channel, or an “anyone else seeing this?” thread. Without a process, they’re hard to assign and even harder to close. Check out the guide: clearfeed.ai/blogs/slack-is….

We turned Slack onboarding chaos into a repeatable workflow. It starts well. Then you hit 10–20 customer channels, and suddenly no one knows what’s done, what’s next, or who owns what. Onboarding ends, and the channel quietly becomes a messy support inbox. Here’s the practical guide: clearfeed.ai/blogs/customer….

NEW: Customer-Centric Inbox in ClearFeed All your customer conversation across Slack, email, chat, portal now live in one place. -See all activity for a customer in one view -Route requests by customer -Apply consistent ownership & SLAs -Work with full customer context Full blog: clearfeed.ai/blogs/customer…

What’s the “right” way to do external support in Slack? Depends on your stack. Once you say “yes, we’ll support customers in Slack,” the next question is: with what? Native Slack, extend your helpdesk, anchor to your CRM, or duct-tape notifications? Full breakdown: clearfeed.ai/blogs/external….

Running support in Slack? Here’s what works (and what breaks). Once you have more than a couple “help” channels, requests scatter across channels + DMs, replies get half-done, and some vanish under new messages. We wrote a practical guide to setting up a Slack helpdesk: clearfeed.ai/blogs/using-sl….

Managing IT Support for 2,500 employees is hard. Doing it entirely in Slack is harder. Super, a tech & entertainment company, was facing: missed requests, no visibility, & unclear ownership. With ClearFeed, their IT team brought structure to Slack Support 🚀  -100% visibility into all requests -65% faster resolution in 6 months  -3,200+ requests managed monthly See how they did it: clearfeed.ai/case-studies/s…

Slack Connect invites get missed. That delay kills onboarding. We automated opt-in invites, so triage starts the moment they accept. More: clearfeed.ai/blogs/automati….

Most teams can feel when a customer's Slack channel goes quiet. But with 50+ channels, “feelings” become blind spots. We shared a lightweight, open-source approach to tracking engagement with Clearfeed APIs and Google Sheets, and flagging quiet channels early. Learn more: clearfeed.ai/blogs/slack-en….

New: HubSpot CRM Sync in ClearFeed 🚀 Your CRM data now lives inside your support workflow. -View ARR, deal stage & more on every ticket -Filter & organize by CRM-backed fields -Automate routing using customer attributes -Set SLAs based on customer data Full blog: clearfeed.ai/blogs/crm-sync… #CustomerSupport #CustomerExperience

Good support starts with good context. 🗒 But in Slack? That’s easy to miss. This guide shows how to use ChatGPT inside Slack to: ➱ Reads the full conversations ➱ Summarizes what matters ➱ Drafts a smart reply your agent can tweak and send Less mess. More context. The kind of Slack support that actually scales. Read it here: clearfeed.ai/blogs/chatgpt-…. 🔗

Introducing Atlas: ClearFeed Native Knowledge Base 🔥 -Create/publish FAQs & guides -Edit content with version history -Role-based ownership -Fully branded public help site Now manage conversations, tickets, & help content from one place. Full blog: clearfeed.ai/blogs/introduc… #CustomerSupport #CustomerService

How do you turn a "boring & unsexy" problem into a global SaaS? 🔥 On the latest ClearFeed Podcast, @grease_ , co-founder of @sprintoHQ shares: -Early product bets that shaped Sprinto -Using AI to automate a high-cost service -Scaling a 350+ remote team -Long-term co-founder partnership Full episode: youtube.com/watch?v=1cEyal… #startup #AI #Entrepreneurship #Tech