David Coles

@JetBlue @USDOT @SecDuffy @JetBlue I sent a DM.

@colesdm51 @USDOT @SecDuffy We're sorry to hear about your frustration. We aren't able to look into your DOT complaint but we can review your reservation. Please send us a DM with your full name, six-letter confirmation code, and date of birth.

@JetBlue, Case 854131 is now in breach of federal rules. You admitted a "controllable cancellation" , but your 400-min hold times forced me to book a replacement flight. It’s been 60+ days since my @USDOT complaint with ZERO response. @SecDuffy @USDOT #JetBlue #ConsumerRights

@JetBlue @USDOT @SecDuffy @JetBlue DM sent