Cox Customer Care

@thermane99 Thanks! We have received your dm and will respond momentarily. -Latitia

@CoxHelp Done

@CoxHelp I have been waiting 2.5 days for Cox to arrive and mark their cables in my yard. My crew is waiting on you. How can I get some priority for this? The chat feature on your website told me to call the 800 number on your webpage. But there is no 800-number. HELP!!

@WhreMyDmonsHide I apologize that you've not received our dm's. We can assist you in email. Please email us at cox.help@cox.com Thank you. -Nichole

@CoxHelp so pretend they can't hear, kick the support chat off, and your saying that you sent a message. No help whatsoever

@CoxComm You don't help via phone, text, and they make sure you are cut off on the call and text. This is an issue with your mobile service, this has been going on months. My lines need to be reprovisioned, don't pan me off on Samsung they say the same as Verizon. Take ownership

@WhreMyDmonsHide I'm going to send you another DM. Thank you. -Nichole

@CoxHelp I did already

@WhreMyDmonsHide I replied to the DM you sent about an hour ago. I apologize if it did not reach you. Please send a DM with your name and address so we can assist. Thanks. -Nichole

@CoxHelp No you have not

@Geaux_Glen95 Hello. Thank you for reaching out to Cox. We would like to investigate the account further. In a DM please provide the full name and complete address. -L.L.

@CoxHelp now my ole lady is mad at me for sending that last tweet. Yall are gonna have to come up off that penny bruh

@1AtomikPunk Hi, I understand that you are having a service issue. Would you mind sending us a DM with your complete address? This will allow us an opportunity to investigate this for you and provide more specific support. -LJ

Why can’t y’all provide continuous service without interruptions? What’s so hard about? Didn’t have this problem in the Midwest, only Norfolk, VA. And why should I pay for it? @CoxComm

@Sue_Schwartz13 Hi there. I apologize for the work order issue you are experiencing. I can understand how frustrating that can be. We can take a look and see how we can help. Can you send us a DM with your full name and complete address? -Shaun twitter.com/messages/compo…

Grrr… the absolute ineptitude of @CoxHelp. They send text and email to confirm a service move, then tonight I find out there’s no such order (lost it?) & a problem (say what?). That would’ve been good to know when I placed the order or anytime until now. #worthless #coxfail

@AngelaLYoung Hello. Perhaps I can help. Please feel free to send a dm with any account and/or service related concerns. -Allan

@CoxHelp quietly increased our bills as of January 2026. I’m currently trying to speak to the 6th Cox rep now. Smh While trying to resolve my issue, the 5th cox rep in the accounts retention department tried to SELL me a mobile package. 😡😳 Are you kidding me?

@WhreMyDmonsHide Hi lilmiss, thank you for contacting Cox. We understand you are not able to use your Cox Voicemail. We care and would like to help get this fixed. For support, can you please DM your complete name and service address? -LJ

@CoxComm I have tried numerous times to get help with my voice mail, I came from Verizon to Cox. My VM is still Verizon, and you refuse to reprovision my phone so it will work because as of now it says to call you, Samsung said it is you that needs to fix it. No one listens!

@radiantswitch Hello, we value our customers and if you have any questions or concerns, please feel free to let us know. If you would like to discuss it further, please DM us your full name, and complete address. Thank you! -Julian

@SneedTech @carlosstech702 @SeeBandBrandon @CoxComm Monopoly in Phoenix AZ

@carlosstech702 @SneedTech @SeeBandBrandon this has to be criminal @CoxComm how is your network this bad failing. Its like my 4cyl car going uphill.

@blaqqcocaine We strive to provide exceptional service while keeping the prices low. When you have a moment for support, please send us a DM with your full name and address, so we can look into your pricing. -Brittney C

Why tf is cox wifi soo mf high😩😩😩 mind u this who my complex got 😩😩😩😩

@MicheleRossArts I know how frustrating an outage can be. You deserve reliability, and I’d like to investigate what’s happening. Please send a DM with your full name and complete address. -Maria twitter.com/messages/compo…

@CoxHomeInternet , @CoxHelp

Here we go again, our internet is down yet again. Cox is so terrible.

@BatNamedIo Hi, I'd be more than happy to look into this for you. Please send a DM and include your full address. Thanks! -Steff

cox might be the single worst ISP on the planet oh my fucking god man 3 days in a row of rolling outages

@mikeyt6969 Hi, sorry to hear that you've been experiencing issues with ongoing maintenance. I'd be happy to look into this for you. Please send a DM and include your full name and address. Thanks! -Steff

…also @CoxComm , if I call you I sure as fuck don’t want to chat with a robot. If I did, I’d get on the app or the computer and get no answers. I wonder if @googlefiber notifies people of planned outages ahead of time.

Dear @CoxComm of you have planned maintenance in my area and that includes disruptions to Internet, I’d sure like to know ahead of time since I work from home. I pay you for a service and this aspect of your service sucks

@Diamond1996Will Hello. I'm sorry to hear that your services have been impacted due to outages. I'd like to help. When you have a moment, can you please DM your full name and the address where this is occurring so that we can get started? Thank you. -Raquel twitter.com/messages/compo…

Hey @CoxHelp @CoxComm why am I paying over $100 for the cheapest internet package available, while still having multiple outages a month.

@kell38707 Hi, we can help. Feel free to DM your full name and address for assistance,

@CoxHelp Why would my WiFi with Cox rename itself?

@Headset2Audio I get that the connection is crucial, especially for remote work. If you find that issues remain once our crews clear this issue, then we can help investigate further. -Dustin

@CoxHelp I understand things happen unexpectedly, but having your service for ~10 years and this is the worst it's been should speak louder than it already is. I wouldn't be so up in arms about it, but that's literally 2 days of work I have to miss.

Dang @CoxComm , you just used almost a whole day yesterday for the "upgraded network" maintenance and now there's an outage this morning again? C'mon, this has been the worst since I moved. 🙄