cxchronicles

@boomerang @AdrianBradyCesa We’re super excited for this week’s upcoming event — it’s going to be a blast! Looking forward to chatting with a bunch of amazing customer focused business leaders about major CX/CS trends for 2023 + The Four CX Pillars: Team, Tools, Process and Feedback!

Our next webinar is tailored towards customer success and customer experience professionals. In partnership with @cxchronicles, we'll share tips for optimizing your efforts in 2023. Register to join us: register.gotowebinar.com/register/76904… #CX #CustomerSuccess #CustomerExperience

I talked with @AdrianBradyCesa on the @cxchronicles podcast about why business emphasis may shift next year from customer acquisition to customer retention. Give it a listen! cxchronicles.com/186-cxchronicl…

@cxchronicles You can listen to @cxchronicles and me discuss it all in this #simplebrandpodcast episode here: mattlyles.com/blog/simple-br…

What's the most foundational investment to make in your #customerexperience practice? Technology? Processes? VOC? @cxchronicles says it's your team If you don't invest in building a team of the right people and continue to invest them, all other investments are useless #cx

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@TabithaMishael Hey Tabitha thanks for reaching out! Feel free to ping me at Adrian@cxchronicles.com

@cxchronicles Good morning! I have a CEO in the contact center automation space I would love to pitch for an upcoming episode. What's the best email to reach you at? Thank you!

Investing in the right tools will only help your employees become more efficient and in turn improves overall customer experience. #cx #customerexperience #employeeexperience #tools #cxtools

Creating a happy workplace is tough. Learn how Tom Goodmanson has been helping Calabrio’s employees make their jobs meaningful. #employeeappreciation #employeeengagement #founder #cx #founders

In the latest episode of CXCP, Tom Randle explains informed customers & employees = industry leading businesses. Watch the full episode here: youtube.com/watch?v=AOsL8s…

Hey CX Nation, In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. He talks about building customer success is its own form of magics. #cx #customersuccess #founder #entrepreneur

In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders explains about translating key traits of Navy Seals into your leadership Watch the full episode here: youtu.be/kQx4ayJmp-g

How have you been ensuring that there's enough natural employee collisions in this hybrid work setting? #employeeexperience #founder

Is there a way to make communication more personal? Hear what Ethan Beute, Chief Evangelist at @BombBomb has to say. Visit this link to watch the whole podcast. youtu.be/ePULo6rz8j8

In this week's episode of The CXChronicles Podcast #176 we welcomed @ethanbeute, Chief Evangelist at @bombbomb. Watch the full episode here. youtu.be/ePULo6rz8j8

How do you build credibility during the early days? #startup #founders #customerexperience

In the #175 episode of The CXChronicles Podcast, Deon Nicholas, CEO & Co-Founder at Forethought AI, takes about" importance of creating the people-first" company culture. #CX #customerexperience #companyculture

In order for the company to excel, every member of your team needs to be clear on what the company's mission is and understand the purpose of showing up to work. #customerexperience #employeeexperience #mission #vision

In the latest episode of The CXC Podcast, we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known as The CX GoalKeeper. In the short clip, he shares how you can enable your team to serve your customers well. #customerexperience #employeeexperience

Just posted a photo @ Elmwood Village instagram.com/p/CQAKuHQDNEq/…

Just posted a photo @ Elmwood Village instagram.com/p/CPq6ZG3jtpn/…