Jay Baer

@basicallybari Was just wondering the same

OK so now I wonder if you can be logged into multiple thread accounts at one time…

@cgritmon Perth

Speed has always been an important factor in CX. But is it possible to be too fast? The trick is to find the right “now”. I joined Steve Walker on the CX leader podcast to talk all about CX & how to find the right “now” in your business. Give it a listen! cxleaderpodcast.com/the-right-now/

I have a brand-new powerful presentation called The Time to Win. It will make your business better. And guess what? I’ve never given this presentation before. NEVER. I want you to be the FIRST to hear it! Join me on 12/6. And tell your friends! Fast. zoom.us/webinar/regist…

Are you getting the most out of your word of mouth marketing? @cehouse & I talk “talk triggers” in this new episode of Closing Time, the show for go-to-market leaders. Check out the newest episode from my friends at @Insightly here: youtube.com/watch?v=mgtJ5C… #closingtime

Why? Because if a business isn’t very responsive BEFORE they have your money, what incentive do they have to be fast once you’ve GIVEN them your money? Speed is the most important element of customer experience today. Get all the info at TheTimeToWin.com #timetowin (3/3)

Many of you would do the same. In fact, my new national research study - The Time to Win - found that more than 50% of customers have hired the first business to respond, even if they were not the cheapest. (2/3)

I needed to get part of my house painted recently. So, I called 3 companies. One got back to me in 4 hrs. Another company in just over a day. The 3rd: over 2 days later. Guess which one I hired? The one that got back to me the fastest. They were NOT the least expensive. (1/3)

@nharhut Thanks for your support, Nancy!

Customer service is now a spectator sport, says @jaybaer at #fbforum That’s why he advises that you need to “hug your haters.” lnkd.in/ezefjxVs

@wmagency @FinancialBrand Thanks so much!

WMA Associate, Derek Howard, getting his book signed by author and today's speaker, @jaybaer, at the @FinancialBrand Forum bookstore. We enjoyed hearing tips from the expert about delighting today's banking customers. #FBForum

Thanks so much. Super fun!

Thanks to The Financial Brand, Worldwide Speakers Group, and Michelle Joyce Speakers for the opportunity! (4/4) #conference #event #keynotespeaker #banks #creditunions #customerservice

Also a fun event because I got to follow Magic Johnson on stage. He’s a very nice man, and a terrific speaker. He’s so disarming, which is not always the case with celebrities. (3/4)

Loved presenting today at the Financial Brand Forum in Vegas, with 2,500 bank and credit union professionals. My theme: How you handle negativity not only reduces customer defections, but gains you new customers because customer service is so often a spectator sport today. (1/4)

I talked with @AdrianBradyCesa on the @cxchronicles podcast about why business emphasis may shift next year from customer acquisition to customer retention. Give it a listen! cxchronicles.com/186-cxchronicl…

Super excited to head to Vegas with @Siteimprove for the Financial Brand Forum (FBF)! I’ll discuss the critical steps necessary to delight & retain today’s banking customers. Can’t wait to see you all there next week, November 13th - 16th. Check it out: bit.ly/3UHGS9Z

My new national research study - The Time to Win - finds that consumers are OVER the pandemic-oriented excuses for businesses being slow to respond, reply, ship, deliver, and more. The entire infographic and the study are available at the website. #timetowin #research #speed

Next up: How to Exceed Customer Service Expectations! Customers expect more than ever....especially online and in social media. I'm teaming up with @ICUC & @glossier to discuss (live, no cost) how you need to enhance customer service in 2023. Register: lp.icuc.social/exceed-custome…

Two webinars you’ll want to join this week! First: 5 Steps to Overhaul Your SEO. I'm joining Jenna Watson for a live training with my pals at @DAC_group about how to handle modern SEO. (1/2) Sign up here: register.gotowebinar.com/register/23288…