Daniel Bausor

Is the 'Charity Success Manager' the future of #Nonprofit Growth? Charities face higher costs, funding cuts & supporters with less time & money. What if the solution lies in the #tech playbook with Customer Success Managers #CSMs #charity @CharityTimes buff.ly/hczMV41

@Wonderful_ai raises $100M Series A & claims its #AI agents are already managing 10s of thousands of customer requests daily with an 80% resolve rate H/t ⁦@TechCrunch⁩ #cx techcrunch.com/2025/11/11/won…

@missdianemorgan Q Who do you think you are? A. You are a comedy genius from your opening head turn to your great, great… granny 👵’she packed a lot in’! This #bbc 📺series has never made me laugh 😆 so much

Good to see the ⁦@IlluminatedRiv⁩ bridges and Tower Bridge turning red white & blue to commemorate VE Day.

Is the 'Charity Success Manager' the future of #Nonprofit Growth? Charities face higher costs, funding cuts & supporters with less time & money. What if the solution lies in the tech sector playbook with Customer Success Managers #CSMs. @CharityTimes charitytimes.com/ct/blog-opinio…

Interesting to see this as part of the #digital #cx

@GainsightHQ I'm looking for any #customersuccess implementations for charities - and if possible any in the UK/EMEA. Can anyone help me?

💡Great initiative by our CSJ Alliance partners to help schools support fatherless boys👦 @CSJThinkTank are set to launch our Lost Boys: State of the Nation project next month, looking at why boys are falling behind📉 More here👇 centreforsocialjustice.org.uk/newsroom/lost-…

Great #cx & #service from @ao on Sunday despite the storms

Marketing Society Brand of the Year winner revealed buff.ly/3CNMFqD

Interesting post on scarcity #marketing via @MarTechSeries & how self-optimising journeys allow #brands to automate personalised #customerjourneys, tailoring each interaction based on customer behavior.

Great to hear @johnrobertsAO @ao on @BBCr4today looking at #AI for UK growth through the lens of customer first like automating better delivery times for customers. Plus great point on how the Govt needs to be brave on public sector reforms to drive #productivity #cchange

#AI #copyright needs cross border rules to protect IP & #creativity while @satyanadella in London said he wants #Japan ‘s model allowing analysis of copyrighted material

Every customer journey step matters. This is why #customerservice is the top (74%) factor affecting #brand loyalty & why 58% of customers switch brands. If #Marketing creates amazing touchpoints on the #customerjourney, they will fall flat if #CX doesn't match the brand promise.

Good 👍 to join #Canvas24 yesterday & learn the latest on codifying #collaboration & #cocreation

@glcarlstrom thanks 🙏 for your insightful analysis of the situation in Israel & the Middle East

Nvidia just dropped a bombshell: Its new AI model is open, massive, and ready to rival GPT-4 venturebeat.com/ai/nvidia-just…

I agree that Shoppers of the future are far more analytical, using #data to find #USPs of a product or service & seeing if the business’s values align with theirs ##customerjourney #CX #VoiceoftheCustomer

Great #advocacy from Will Poulter to spread the word to find a cure for #Alzheimers & #dementia #wordofmouth

May Chen, GM @SHEIN_Official on adapting to #GenZ The firm has a far more customer-led approach with’Customer2Business’ vs old fashioned #B2C #ece24 #ecommerce