Daren DeFrank

Somehow convinced a guy at the bar I owned a Chuck-e-Cheese. 🧀🐭

@British_Airways Says there’s trouble finding my details on the lost baggage link. It’s been sitting in a warehouse across from Heathrow for three days per my AirTag and linked it. Why is there no tracking found. This is my legal property.

@British_Airways Day 6 and no bag. Had to buy extra jackets and sweaters since still no updates or clothes. Hope the £10 Million you requested from Heathrow goes to reimbursing the passengers who were affected and not into your pocket.

@British_Airways There’s no information provided in that link. We’ve all been checking it for days. How close is this to being resolved? I keep being told each day it will come the next day. Impossible to plan around.

@darendefrank Hi Daren. Whilst Heathrow Airport's baggage system is back up and running, there is an ongoing impact on our customers as we work hard to get their luggage to them as quickly as possible. Please keep checking the following link for updates: britishairways.com/content/inform… Kev

@British_Airways @HeathrowAirport Day 5 of no bag. How many bags are left to return to owners? What progress has been made? What processes have been put in place to speed up the effort? When do you expect this to be completed by? I’m begging for any communication here.

@reece273 @D1987Alex @British_Airways @HeathrowAirport Another building. Says my bag was schedule for delivery. Then nothing for two days. Hope you get an update soon!

@darendefrank @D1987Alex @British_Airways @HeathrowAirport But is it still inside the terminal or another building? Have you had any update on the online baggage report page? Mine hasn’t update once…

@British_Airways @HeathrowAirport Incredibly confused why there’s been no pickup option set up. Crazy to think I’ve been waiting four days for a bag that is 13 miles away. Will be leaving tomorrow for another country without my personal belongings when I’ve begged to come get.

@reece273 @D1987Alex @British_Airways @HeathrowAirport Just been stalking my Air Tag every hour 😅 haven’t gotten an email from the courier they’ve received it! Assuming it’s an overflow facility

@darendefrank @D1987Alex @British_Airways @HeathrowAirport How do you know it’s moved to the holding facility? Mine has been 4 days stuck inside T5

@D1987Alex @British_Airways @HeathrowAirport Mines at the holding facility as well! No movement from 2 pm on though. Very strange

@darendefrank @British_Airways @HeathrowAirport I’ve done the same. They finally moved the baggage to a holding facility where numerous shipping vendors can handle moving forward, but guess who leaves to a completely different country without their stuff. On top of that the airline website will not let me update the (1)

@British_Airways @HeathrowAirport Day 4 of no bags. Leaving tomorrow for Amsterdam and still haven’t gotten a single update. Bag delivery has been processing. Don’t trust a change of address since there’s still be no contact from the airline. How disappointing you don’t care.

@D1987Alex @British_Airways @British_Airways any way we can come our bags. We have proof they’re ours. Sure a lot of us are willing to but need communication on your end. @HeathrowAirport

@darendefrank @British_Airways Literally the same thing for me!

@British_Airways let me come get my bag. It’s sitting in the same spot and it’s my own property. What is the problem????

@D1987Alex @British_Airways Literally no luck! Still sitting in the same spot. We’re in the same boat we leave soon and I’m worried I’ll never see it again. Also have gotten no communication. Just unreal

@darendefrank @British_Airways It was likely due to the centralized conveyor system breaking down. I still haven’t seen my stuff. I can still see it at the airport but hasn’t moved. Any luck on your end?

@British_Airways A system error at Heathrow caused the airline to not release our bags a full 24 hours ago and still haven’t heard anything. When can we get our bags?

@British_Airways Three days later and still no bag. Said it was out for delivery yesterday and it’s still sitting in Terminal 5. Tried calling for update and said you weren’t taking calls anymore about this. Why can’t I come to Heathrow and get my bag? It hasn’t moved.

@British_Airways spoke with two customer service people. 1. Told me bag was accounted for and would be getting an email shortly. Never did. Second is saying it’s customs problem. Why am I still being lied to?

@British_Airways why have we still received no email saying what’s going on? Reports are saying system failure was out until this afternoon. Still no communication from you about my luggage or just what’s happening. mirror.co.uk/news/uk-news/h…

@D1987Alex @British_Airways Before they said that did they said they couldn’t locate your bag? My report says it’s still searching. Also, @British_Airways called for the second time and was told my bag was awaiting customs and that it’s the airports problem. What’s the truth?

@darendefrank @British_Airways I just got a notice on the baggage claim that the courier acknowledges my bag and is scheduled to be delivered. It’s still in terminal 5. My wife had the same notice this morning and we are tracking her bag make rounds all around the city. Hers is almost here. Good luck to you.

@D1987Alex @British_Airways Gotcha, thank you! Sorry you’re in this mess too!

@darendefrank @British_Airways Don’t waste your time and money. We tried that early early this morning. We were not allowed back through nor British Airways front counter would help. Cost a lot of money to taxi over just to get told no.

@British_Airways Can I just got and pick it up at the airport? Will make the trip myself with my claim check if I can have my bag today.

@darendefrank Hi, we're really sorry to hear this. Please note we cover reasonable expenses while you are away from home without your baggage. Please purchase essential items and keep the receipts to send to us for reimbursement. See more details here: ba.com/content/inform… Rebecca

@British_Airways Thank you!

@British_Airways We’ve also had to spend our own money on basic necessities. It’s completely irresponsible

@darendefrank Hi Daren, due to the number of bags delayed, updates could take longer then usual. Please continue to use the website to track the status of the bag . We appreciate your patience while our teams work to reunite you with your bag as soon as possible. Rebecca