An acknowledgement for the above date has still not been shared with me. I was initially conveyed that the complaint would be resolved within 14 working days. Please do the needful here...
I was previously informed on Nov 8th and 12th that the amount would be refunded the next day. Toady the tele-banker initially said that "the CDF had bounced as the complainant could no longer be found" and later went on to say that due to "weekend i.e Sundays it takes more time"
Here's a new-week-resolution: why don't we assume that people had a really good reason for doing that thing that way, and have constructive conversations working off that assumption.