Dave Chopra

@peterfaricy @SunPower @kbhome @ENERGY @SchneiderNA @SCE @UCIrvine @eeregov @sunpower @peterfaricy It is now May 12, my case # 03217496 has been open since March 20... @peterfaricy could I once again request your attention to this.

@SunPower @peterfaricy It is now May 12, my case # 03217496 has been open since March 20. Absolutely no regard to service quality or empathy for customers! @peterfaricy .. could I once again request your attention to this.

@SunPower @peterfaricy Once again, no revert. Is this customer service? Peter. I know you do care about your customers. Could I request your attention to this. It’s been tossing around since March 20.

@SunPower cheating customers? Went live in Oct'22. After reviews they certified no roof change for 5 yrs. Last month my roof failed, needs replacement. Can this happen in 6 months. They are asking 6k for removal & reinstall. Is this how you make $, and is this customer service?

@SunPower @peterfaricy Still no reply @SunPower? @peterfaricy .. I am certain you care for customer experience. Could I request for your kind attention on this case (# 03217496). Its open since March 20.

@davechopra @peterfaricy @davechopra We have sent your case manager a note to contact you within the day.

@SunPower @SunPower @peterfaricy. My case 03217496 was opened on March 20. You will find all details in this thread. I have been following up every day thru emails and calls. No real response yet. Pls help!

@SunPower @SunPower John from your team sent email on April 13, I have followed up numerous times on calls and emails, no revert. Pls note my case 03217496 was opened on March 20, no progress since then. Could you pls stand by your promise of customer service?

@SunPower @SunPower John from your team sent email on April 13, I have followed up numerous times on calls and emails, no revert. Pls note my case 03217496 was opened on March 20, no progress since then. Could you pls stand by your promise of customer service?

@davechopra @davechopra We apologize for any inconvenience and will reach out to your case manager and request that they follow-up with you.

@SunPower I got a voice mail from John @SunPower on April 11. Since then I have followed up multiple times, no revert. Pls help expedite this case.

@davechopra @davechopra Thanks for the additional information, Dave. We have reached out to you through direct message on Facebook with additional information. We look forward to talking to you soon.

@SunPower Case No. 03217496

@davechopra @davechopra Do you have a case number with us so we can research your issue? If not, please DM us with a description of your issue and your contact information so we can assist you.

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