Dave Derington

🍾🎉Let's #celebrate Gainsight's acquisition of Northpass 🎉🍾 This is a #bellwether moment for #customereducation. As Steve Cornwell says in the release: "Integrating #digitallearning with #community, in-app product #engageme…lnkd.in/gtcrkWVi lnkd.in/gTcHCwwa

If you're looking for a role in #customereducation, it's important to be asking the right #questions. Check out Episode 108 of the CELab #podcast and listen to sage #advice from Stephanie Pellegrino and @avramescu! Link in the comments! lnkd.in/g3-NBEtQ

If you're #jobhunting in #customereducation, this is an episode of the CELab #podcast that you can't afford to miss. Listen to Stephanie Pellegrino and @avramescu break it down. And Part 2 is on the way! Enjoy! lnkd.in/ga4vXVup

F&%$ the #resume! For a #contentious #socialsunday post, let's address the elephant in the room. Imagine you look at #customereducation and say, "Hey, that looks really interesting! I'd like to become a Customer Education pro…lnkd.in/gxRKJTKv lnkd.in/gsUnAanY

I've been doing a #personal #campaign for LoCon for the last week. Why? Listen to Episode 107 of the CELab #podcast and you'll see why (link in the comments below!) In this episode, our friends @avramescu (at Personio) and Steph…lnkd.in/gWzKYv2u lnkd.in/gsUnAanY

How do we define "the market"? As a #customereducation professional, I feel this constant tug of war between: Internal, where we're focusing more on #enablement - ensuring our #field knows how to help others. - OR - External,…lnkd.in/gK44MqnS lnkd.in/gsUnAanY

Some great folks on this webinar! Sharing for visibility! lnkd.in/gzHSCbzb

Time for a blast from the past and a connection in the present - and yep, it's about #customereducation! Throughout the "oughts" (2000-2010) I had a different kind of hobby. Back then, I organized a group called Warfactory which over the years played ho…lnkd.in/gnUH6SBG

In #customereducation and #enablement, #technology profoundly affects the work we do. But many of us have a fragmented, frustrated experience. How do you make sense of all the things - like your #lms, #integrations - and now #ai…lnkd.in/gB78CfF3 lnkd.in/gsUnAanY

"How do you #structure your #training and #education teams? " In #customereducation it's certainly a hot topic. As your #business (and many times I'm talking #b2bsaas) is #scaling, things change. Businesses grow; sometimes reall…lnkd.in/gj4bdHdm lnkd.in/gsUnAanY

Customer Education is different. It's not #learninganddevelopment, it's not #enablement, and it's not #highereducation. It's about #alignment, #businessstrategy, and #customersuccess AND all the other things too. It's "Both / An…lnkd.in/gyT92tYW bit.ly/43yBnix

As a #customereducation professional, do you often feel confused about your "swimlane"? Why? we often get pulled into both ... 🤔 #salesenablement 😩 #partnerenablement But aren't these "internal" programs? Where's the line,…lnkd.in/gZRwMiyB lnkd.in/gsUnAanY

Hey #conference and #networking friends. I'm sitting here on a #sunday reflecting a bit about events. I've been to scores of them, hoping to take away some amazing insights or new strategies. Most of the time I come away disappointed. 😞 Sometimes I…lnkd.in/g5QtH4xY

Many #customereducation folks have a major challenge: How to assess skills and competencies of learners using our company's #software and #products. Why is this a problem? In #highereducation we know how to teach, grade, and pro…lnkd.in/g8KVTjKg lnkd.in/gsUnAanY

If you're a #customereducation professional, keep reading or risk missing out on one of the most important events for our #community this year! 👉👉 On July 21 through 23 Learning Outcomes will be hosting #LoCon - the first of it'…lnkd.in/gxY42tc4 lnkd.in/gsUnAanY

In #saas, if your customers aren't #learning, they're #churning. And if you're not speaking the language of #customersuccess and thinking about #roi of your program in these economic times? Well, you're risking a lot ... Don't mi…lnkd.in/gqejf4kq lnkd.in/eDV2nsgV

You've probably heard of #everboarding, but what is it really? Kristin Thompson has created a #mustread article that expands on the concept of #onboarding as it applies to #saas. "Your company is probably already doing everboar…lnkd.in/gfkj-8Zd lnkd.in/gXb4PuEC

#education is a hot topic for #saas businesses. Why? It's a "Scale Engine" that allows your #business to do more, with less. In this class, we'll build a roadmap for your program's #success! This may be your #lastchance to ta…lnkd.in/gpvGD9cP lnkd.in/eDV2nsgV

This week, CELab returns for an amazing discussion with @firstwelearn at #thinkific! Picking off from our discussion back in Episode 102, we explore the broader picture of career journeys in #customersuccess and #customereducation…lnkd.in/geFQeBbZ lnkd.in/g52rUDTz

Is #customereducation the core of #customersuccess? If you weren't able to join #pulse2023 hosted by Gainsight, it's not too late to check out some of the amazing presentations. Here's the video from my talk; DM me to talk more…lnkd.in/g2tNvDu5 lnkd.in/gY5NQwP3