David Fox 🌻

@GlobalSupport can't play any shows on catchup with iOS LBC app for around 10 days now, running v108.1 of app. Tried reinstall, different account etc. Can you help?

@MrBa5h @mrjamesob @LBC @GlobalPlayer Did you fix it, same problem here and no resolution so far!

I can’t rewind @mrjamesob show to the start on my mobile and website! Sounds like conspiracy here, sort it out @lbc & @GlobalPlayer

@sainsburys Thanks - they told me there's a problem with My Nectar Prices and to expect some sort of credit in around 14 days. Are you aware of a general problem with it? Seems to waste a lot of customers time!

@davefox Hey David. Our SmartShop team can assist further on 0800 234 6434. Please give them a call. Thanks, Abbie

@sainsburys any change I can DM with a human regards 'my nectar prices' not working and wasting money? getting nowhere with call centre / web.

@Fingerlab hi there, just downloaded DM1 but doesn’t correctly fit iPhone 12 screen. Buttons at bottom interfere with swipe control etc. any ideas? Thanks

@Mail_Gun DM sent on 24th. I’ve opened my direct messages. Can you see it?

@davefox Hi David, could you please send us a DM? It looks like your DMs are closed and we would love to assist you with this. twitter.com/messages/compo…

@Mail_Gun Sent sales question via your site contact form, received thanks email but nothing more, since 16th July. Can you DM me, need an answer!

@claire_wright71 @avroenergy Thanks for the heads up, that’s an awful long time. Appalling customer service.

@avroenergy emailed your support@ address with subject “AVRO Renewal quote - AVR1263406” on 18th June, no reply - can you please reply or DM me? Want to renew but have question!

@SpotifyCares I have pay-by-mobile charge on colleagues company phone that should have been cancelled a year or more ago. We have no login thru which we can cancel. Can you DM so i can share mobile number? Thanks!

@sainsburys Thanks for this, already tried Sainsburys app on all the iPhones in the household and they all exhibit same error message, so don't think it's related to the device. On Desktop browser, it works. What else can we try here?

@davefox Hello David. Sorry you're having trouble checking out. Please try clearing your cookies and cache, as well as trying another browser or device. If this doesn't help please don't hesitate to get in touch. Take care, Rachel

@sainsburys I'm getting this error on several different iOS devices on checkout for couple of weeks now. maybe something about my account? Checkout on desktop browser works. Any ideas? Can't always get to desktop in time!

@MichaelaMoher @virginmedia glad yours started working again, how’s it been since, mines awful. VM not answering their phone either. nightmare!

@virginmedia no worries - seems to have come back just after sending tweet 🙂

@virginmedia is there a problem in SM1 area? I’ve been unable to contact to my broadband for about an hour. Thanks

@virginmedia How can i get through to customer retention to cancel when your cust service phone no just says to call back later and hangs up? My service is unusable over past weeks but fault checker says its working and no option to book engineer.

@MichaelaMoher @virginmedia I’m on Virgin in SM1 and mines been up and down since 10am this morning. How is your connection going. Virgin not very helpful so far.

@PowerA I’d love to buy your Nano Switch controller in the UK. Been looking for a while but nobody has them available. Can you help?

@nextdnsio repeatedly seeing this while on a zoom call - any ideas why?

@mail_gun someone targeting your customers with phishing.. can send more if you’re interested and DM me..

@GoToMeeting i’m stuck with ‘Unable to retrieve the list of meetings’ error - are you down at the moment. please update.

@sainsburys my elderly mum was prioritised for deliveries and notified by email last weekend. now this is no longer possible, have you dropped some previously eligible customers, in favour or ‘extremely vulnerable’? this hasn’t been communicated if this is the case. what to do?