David Gugz

@DIBsupport hi .kindly fheck your DM.I shared a concern from Yesterday and yet to receive a response.Thank you.

@DIBsupport Still no update and its from this month…i would like to get a response from you on the progress.3 months is not a short time.i have been reasonably patient and understanding.

@david_oyoo We have sent your request to the concerned department.

Important Announcement📢 Over the past few weeks, Dubai Islamic Bank (DIB) has been upgrading certain banking services to an enhanced platform – The Temenos Banking Cloud. Despite our concerted efforts to ensure minimal disruption, we understand that some customers have encountered some service-related issues.   This upgrade is essential for enhancing the quality of our banking services provided to our customers, and as soon as we became aware of any disruption, we immediately contacted the affected customers to explain that a dedicated team was diligently working to restore the impacted services as quickly as possible.   We are happy to report that all the issues related to salary payments for some customers are nearing resolution and will be completed by tonight and we apologize for any inconvenience caused.   We are committed to addressing any future concerns and encourage affected customers to contact our customer service team, which is available around the clock for support. Please visit dib.ae/important-anno…, follow our social media channels, or reach out to our customer service team at +971 4 609 2222 for more information.   DIB remains dedicated to delivering world-class financial services and appreciates your patience and understanding as we continue to enhance your banking experience.

@DIBsupport @DIBtoday i am putting a reminder again .Please resolve my issue.its been 3months without a solution.all the details you asked for i provided in your inbox .please provide a solution.

@DIBsupport Unfortunately you unable to resolve my concern that i raised in June.After you asked me to provide you with all details

@DIBsupport we have been having this back and forth from June 28th to date..When are you finallt going to adress my concerns?Why is DIB not taking this seriously and making their customers lives difficult?3 months about the same concern????

@DIBsupport You keep giving false information and automated responsea while diregarding my concerns .il get a fine because of your negligence.

@DIBsupport This was 2 days ago and no response from you. I have been waiting too long.please advise if it’s possible or not so that we stop the back and forth.I have waited for a whole month just for a letter.???

@DIBsupport Please assist urgently .i am available at 10am tomorrow.Please sort out it’s urgent.

@david_oyoo Please confirm, when is the convenient time of call? (Our working hours Monday to Friday, 8 am to 4 pm).

@DIBsupport They called when I am at work and I couldn’t pick.

@david_oyoo Our concerned team tired to call you several times without success.

@DIBsupport Until when will you assist me.its been 3 weeks.i keep getting automated responses in my DM.Kindly treat as Urgent.This is really unprofessional.

@DIBsupport I have been waiting for over 2 weeks now.

@DIBsupport Still no reaponse from you.

@DIBsupport I cant send a reply because yoi dont follow me back.

@david_oyoo We would like to help. Please send us a Private Message with more details about your concern, so we may help.

@DIBsupport I am being charged a fine and threatened by a court case by my landlord because of the salary delay on your end .They requested for an official email to support my allegations.Kindly assist urgently .

@KindikiKithure passports bado?

@ImmigrationDept Hi almost 1 year and passports are not out.?Whats the communication?

For follow up on Electronic Travel Authorization (eTA) applications,  contact @ImmigrationDept Call us: +254 110 922 062 +254 110 922 064 WhatsApp: +254 110 922 063 Email: etakenya@immigration.go.ke

The official Government of Kenya Electronic Travel Authorization (eTA) application website is etakenya.go.ke

@KindikiKithure hi Sir.Just wondering if we will ever receove the passports from Last year.Saidia please . @HudumaKenya @ImmigrationDept

@KindikiKithure Na je passport?Ama kunaenda aje mdosi?

Cabinet Meeting at State House, Nairobi