Diana Maweu

So extremely excited to share this latest baby of mine... Download and have a read 😀

@Safaricom_Care @SafaricomPLC

Hello @Safaricom_Care, my home Fibre hasn't been working for the past 5 days, we've called and been promised that someone would be sent to fix the problem but this is yet to happen. Please advise on whether we should keep waiting or find ourselves an alternative solution.

@Safaricom_Care your customer care at your branches is pathetic. Check on it and make some services available online to avoid queuing for hours.

@Safaricom_Care How is this helpful? Will I be visiting your shops, which are so busy, every time I have an issue with my esim? So unhelpful.

@deemadegwa Jambo Diana our sincere apologies. However for the ESIM issue kindly visit the nearest Safaricom shop safaricom.co.ke/customer-servi… for further assistance.^TM

Hello @Safaricom_Care, I still haven't been assisted. Why isn't my esim responding? Could you please offer better advice other than going to a safcom shop to queue for 2 plus hours?

@Safaricom_Care Done

@deemadegwa Hello @deemadegwa, apologies, kindly DM bit.ly/2lNteGi, your phone number, full name, ID Number and year of birth we check and advise. ^KC

Hello @Safaricom_Care my phone switched off now I am unable to turn on my esim. Please advise

A giant has fallen. The Father of Democracy. A selfless leader who chose a Kenya ahead of his personal ambitions. The President Kenya never had. A beacon of hope, peace and prosperity. A statesman. A Pan-Africanist. We mourn. RIP our Party Leader.

@Safaricom_Care Thank you!

@deemadegwa Hello. Yes you can at cost of Ksh 100. See location of shops here safaricom.co.ke/customer-servi… ^AK

Hello @Safaricom_Care, can I convert my simcard to an e-sim at any of your customer care shops?

My power was finally restored thanks to one, Mr. Muyanga from the @KenyaPower_Care Donholm branch. Please pass my regards. I hope, though, that it won't take 3 weeks again to have an issue sorted out next time.

@KenyaPower_Care I can't call you anymore because I can literally recite the response from your agents, so I'll save myself the airtime. Restore our power supply!!!

@KenyaPower_Care Some of my electronics have already gotten split as a result. Will you repay me for this damage caused? I have never seen such a level of incompetence in my life. Do your job and provide us with proper power.

Dear @KenyaPower_Care, I have for the past 3 weeks been reporting power failure and flickering of lights with zero action from your end. The response I have been getting from you has been "we will send our technicians to assess the problem". 3 weeks later and your technicians...

Every time I call you @KenyaPower_Care for an update, the response has been, let us escalate the issue. 3 weeks later, and I wonder how long escalation takes. Some of my electronics have now been affected and not working because of this issue with the power. Will you pay me back?

Listen to this. Does it sound familiar???

Today, I spent time in two large public hospitals. I witnessed and followed first hand how Kenyans who previously registered and paid for NHIF (through self or through employer) could not access care because their dependants’ data couldn’t be traced in the ‘system’. Long lines of people with weak and sick loved ones waiting for assistance from frustrated and dejected employees broke my heart. The employees made frantic calls bypassing even their immediate bosses to ‘vendor developers of the system’ in an effort to get way forward for the patients before them. One characteristic about Kenyan people who sit in high offices and make decisions is that they have no clue what the patients and frontline employees go through. And so they dismiss complains as ‘teething problems’ when in reality, it is torrents of tears and terror on the ground. And just to imagine large hospitals having challenges with all their networks, what patients maybe experiencing in smaller facilities across the country is unimaginable. I really wish we cared just a little about people’s lives and knew that they literally depend on these decisions of government. Let’s be humane, if we can’t be competent.

Our system of government needs to change, like yesterday. We cannot afford it, and it is not serving Kenyans. Kenya, a country whose economy is 21 times smaller than Texas', had in 2022-2023, over 2,643 politicians in various offices in the country. For context, Texas with its economy that is 21 times bigger than Kenya, had 181 politicians in its local parliament, which is 7% of the number in Kenya. This is insane! In a country where the average income per year is about USD 2,000. In the 2022-2023 fiscal year, Kenya paid out KSH 1,339,897,723 in MCA "Sitting Allowances". Never mind that these MCAs never really "sit", because they are always travelling somewhere, either domestically or internationally. For example, Bungoma in that same year, charged you and I KSH 20,758,395 in Foreign Travel (including KSH 4.7 million for a benchmarking study in Uganda), KSH 696,240,000 in Domestic Travel, KSH 227,000,000 in Cars and Mortgages for MCAs, and KSH 43,309,703 in MCA Allowances. Bungoma has 63 MCAs, with an economy of about $2.1 billion. Basically, the size of 2 Walmart stores! Folks - punda amechoka. We cannot do this anymore. We are bankrupting our country. I don't know about you, but I don't want to hear of a "benchmarking" study to anywhere. Our system of government serves only the corrupt politicians. Period, end of story. This needs to stop! @WilliamsRuto @rigathi @EAukot @ericomondi_ @MigunaMiguna @Mizani254 @HillaryGondi @MoGAbdi @OkiyaOmtatah @citizentvkenya @NationAfrica @EricLatiff @omwambaKE @KenyaGovernors @Senate_KE @NAssemblyKE @RichardOnyonka_