Carmit DiAndrea

Dive into the world of #CX Copilots with @AragonResearch1

We are honored that @HastingsDirect is choosing to standardize CX operations on @NICELtd CXone to boost agent productivity and engagement. Read more >> okt.to/8CrMQ0

A great hack to get better at something quickly. on.inc.com/MTkDu0A

The uproar over Delta changing its loyalty program has forced the airline to partially reverse course—but they admitted it "won’t solve for every disappointment." trib.al/SCAKy3j

Here's a look at the winners and losers in the aftermath of Friday's Medicare Advantage star ratings news. ow.ly/Bsxz50PXMR8

@Barry__Cooper wrapping up #nicesummit by talking about how NICE is mastering the #ExperienceContinuum through the use of Autopilot, Actions and Copilot. #CustomerExperience #AI #GenAI @NICELtd

Customer Panel moderated by @ChrisIrwinDudek discussion of #AI. 2 say our usage is nascent, embryonic. Another, "With CXone, we can just turn things on and see the outcomes. Doesn't take 6 months and $6 billion dollars." #NiceSummit

Here we go!!! Partner panel at #NICESummit interesting to hear from @accenture @microsoft and Generation E. Good discussion on #AI and the scope of #CCaaS vs #CX

@NICELtd partners @Accenture @Microsoft and Generation-e addressing questions about the value of NICE's Enlighten models, #GenAI, migrating data to the #Cloud and the future of #CustomerExperience #nicesummit

John Gamberoni, @Accenture, Nathan Chapman @Generatione, Tyler Pichach, @Microsoft join @Barry_Cooper for a partner panel at #NICESummit. @NICELtd

.@NICELtd has tremendous brand within @Accenture. We’ve just had our best year ever with the relationship. We have 30+ joint accounts. Also, a user of #Cxone - our BPO runs on NICE. Beginning to create offers based on NICE technology. #NiceSummit

Whether it’s customer experience, agent experience, or analyst experience, @NICELtd knows how to provide exceptional experiences. Perfect combo of sharing info & fun, the NICE #AnalystSummit was absolutely amazing. Thanks to @EinatWeiss @irwin_dudek and the entire NICE team.

Starting the final day of #nicesummit and reflecting on an amazing experience in Machu Pichhu yesterday. @NICELtd

Barak Eliam, CEO @NICELtd Kicking off the 2023 Analyst Summit in Cusco, Peru #NICESummit #

Innovation. Creativity. Flawless Journeys. Industry experts are discovering the forefront of transformations in CX at #NICEsummit. #ExperienceContinuum #CustomerExperience

Warning: Flashing lights! #nicesummit ⁦@NICELtd⁩

Honored to be a part of the annual #nicesummit. Congrats to the @niceltd team who puts these amazing trips together every year.

.@BarakEilam Q. How will @NICEltd assist partners and direct sales to sell a new # GenAI-driven portfolio. “We are not only constantly innovating product, we are also constantly innovating on go-to-market…we believe in overlay teams. It’s expensive, but it works.” #NiceSummit

"AI is hard to debug." Organizations need systems to improve AI over time.

First mention of #vectordatabases at #NICESummit