NiCE

Some leaders follow AI. At #NiCEWorld26, you lead it. June 8–10 · Orlando · Focused leadership on #AI #CX that actually moves the needle → bit.ly/48j9tvD

Consumer Standards are raising the bar. Not just on service. On proof. Can you evidence every tenant interaction, safety response, and TSM outcome? See how social housing providers can build inspection-ready engagement: bit.ly/4bPVnUl #HousingRegulation

When quality shifts from sampling to full visibility, three things change immediately. Coaching gets faster. Evaluations get fairer. Leaders get ahead of risk. This is exactly where #AI-powered workforce augmentation changes the game. Learn how: bit.ly/3OKpIdX

AI rarely changes outcomes on its own. What changes outcomes is how teams redesign the work around it. Journeys, roles, and decisions start to shift once AI enters production. In your organization, is AI mostly improving existing workflows or pushing teams to rethink them? bit.ly/3P8Vfq2

“The difference was night and day.” @PayPal replaced spreadsheets with AI-driven workforce management and employee self-service with NiCE. The result: 🔹 better forecasting 🔹 flexible scheduling 🔹 less admin work for analysts 🔹 more control for agents Read more: bit.ly/47OSW1Q

Only 15% of enterprises are achieving measurable #ROI from AI agents — but 100% are under pressure to prove it. @Forrester calls this the “agentic action gap”: the disconnect between #AI insight and real business action. Learn how to measure and close it in their report. bit.ly/3NB3oTL

At the #Nexus2026 CX AI Summit in Munich, NiCE Cognigy revealed a massive 2025: 🔹 2B+ interactions processed 🔹 500% jump in agentic deployments 🔹 205+ new enterprise customers The @NICELtd + @cognigy era is officially in high gear. #CX #AgenticAI #AI metrigy.com/product/metrin…

One of the clearest signs AI is working in CX is resolution. Routine questions get handled instantly so agents can focus on the conversations that matter. @BoschGlobal is already seeing strong results from AI agents in sales: bit.ly/4sIXgYq What resolution rates are you seeing from AI agents today?

Tell us 📣 If you could deploy an AI Agent in your organization today, where would it create the most value?

Most CX teams want to be proactive. Yet many days are still spent reacting to tickets, escalations, and urgent fixes. AI is starting to surface patterns earlier so teams can step in before the customer feels the problem. Where does your CX team spend more time today, preventing issues or responding to them?

Many teams can launch an AI pilot. Scaling it across regions, systems, and teams is where things get harder. @Bosch focused on creating one foundation so AI could actually be used across the business: bit.ly/4sIXgYq What has been harder in your experience, testing AI or scaling it?

Personalization sounds simple. Most CX teams know their customers well. The challenge is acting on that knowledge in real time and across every interaction. AI is starting to help close that gap. What has been the hardest part of delivering personalization at scale in your CX operation?

As @Metrigy's @RGareiss notes, companies are using AI to identify when agents need support or even a break. That early insight can reduce burnout and lower turnover. AI-first CX means supporting the people behind every interaction. Read more no-hype trends for AI-first CX in 2026: bit.ly/4sE5e6j

Value-centric leadership means starting with impact. Watch on-demand as Sean Ilenrey and NiCE's Andrea Matsuda explore how leading organizations are using #AI to drive agility, accuracy, and empathy across every shift: bit.ly/3KAcr5R

Day 2 of #NiCEAPACBPS2026 in Busan focused on execution — from partner program innovation and CX Battleground to deep dives on #AgenticAI and #WorkfoceAugmentation At the Awards Gala, we celebrated partners driving real CX impact across APAC. Congrats to @Optus @NTTDATA @ExatoAI @GenerationE @ECSTelecom @DataproSystems @Tramsystem #createaNiCEworld

$1M saved in 8 months. How did Lowe’s do it? With nearly 4,000 agents they: • Automated 434,000+ schedule changes • Reduced manual approvals • Achieved 4 months of right-sized staffing A strong example of intelligent workflow automation in action. Read the story: bit.ly/4s0Ik8c

Great customer experiences have always depended on great agents. AI is helping scale that expertise so more interactions feel just as strong as the best ones. Watch the full webinar with @Hyken and Michele Carlson on the Top 10 AI trends shaping customer experience in 2026: bit.ly/4aMi627

55% of incoming chat conversations are now fully automated. Not from a pilot, but from a coordinated AI strategy across service operations. The shift is already delivering €2M in annual savings. See the full story: bit.ly/4syVCZy How far along is your CX automation journey?

#Nexus2026 was all about the people in the room. Customers sharing their experiences. Leaders exchanging ideas. Real conversations about the future of AI-first CX. Thank you to everyone who joined us and made it such a great event. @cognigy

Had a blast here at #Nexus2026 in Munich with my friends at @Cognigy @NICELtd ... and of course...I had thoughts... linkedin.com/posts/lizkmill…

Love this perspective from Sky: "interactions are opportunities for consumption...and become part of the Entertainment Experience." Dennis Kubitza and Christian Patz share insights from their application of multilingual Agentic AI with @NICELtd @cognigy #Nexus2026