Lynn

210 posts

Lynn

Lynn

@dodgydo

💙

London Katılım Aralık 2011
65 Takip Edilen10 Takipçiler
Lynn
Lynn@dodgydo·
Who’s getting fed up with retailers like @marksandspencer and #Hush talking about their “Linen” which isn’t at all, it’s all Linen Blends! Yuk! What’s happened to good old 100% proper Linen please? It lasts forever & you feel cool as your skin can breathe!
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Lynn
Lynn@dodgydo·
@PetplanUK I’m paying over £320 a MONTH for 2 dogs yet I have to submit claims online then chase them every time! Now find the No1 Ins Co uses India for CS can’t hear them or understand them. Now on day 15 for claim not even started! Disgusting🤬
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Lynn
Lynn@dodgydo·
Looks like everyone is complaining about @marksandspencer not surprising. I’ve had enough too. After at least 50+ years of loyal custom I’m closing my account & not shopping there again. CS lie, no refund on faulty item on day 17 they don’t care! Disgusted 😡
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Lynn
Lynn@dodgydo·
@marksandspencer @mrsbudgie I’ve never had a birthday treat and to be honest with the way M&S is treating their customers I don’t want one, it’s a smack in the teeth. They need to start improving other things first like refunding returns in a few days!
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M&S
M&S@marksandspencer·
@mrsbudgie Hi there, thanks for getting in touch. This is a typical birthday treat offer that we give to customers, I got the same one for my birthday in July. I'll let the team know you've been disappointed with this however- Chris
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Lynn
Lynn@dodgydo·
Do not buy from @marksandspencer return policy does not even start for 10 “working” days when u send back then u have to wait another 10 days fr process & bank they do it on purpose to keep your money as long as poss had mine 17 days so far on faulty item to!
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Lynn
Lynn@dodgydo·
@LornaMa36402231 I make a point of taking competitive store bags into stores. If they want us to spend loads of loot and then advertise their competitors with it in it, great, happy to help!
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Lady Bluebell
Lady Bluebell@LornaMa36402231·
My son has just been to M&S Bracknell. He spent £37.50 on food and was charged 040p for a Xmas paper bag. Unbelievable. Shame on you M&S !!
Lady Bluebell tweet media
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Lynn
Lynn@dodgydo·
@marksandspencer So here we are 14 days after rtn still no refund. Went 2 store where returned spoke 2 mgr agreed I should have been given refund but now had to wait 4 process 2 run! This is wrong legally im entitled 2 my money & compensation Don’t even know where item is?😡
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Lynn
Lynn@dodgydo·
@marksandspencer @Ho Moral of this DO NOT take online orders back to anywhere other than main stores at M&S as unless u put through till M&Scan’t track until it reaches warehouse as it depends when it’s collected. Could take7 days then 10+ before it gets processed & 5+to bank.
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Lynn
Lynn@dodgydo·
@marksandspencer if you want to be sure your online order is returned for a refund DONT return it by post or any other method other than handing it to a store assistant and getting an immediate refund! M&S can’t track it in those 10 days to their warehouse!
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Lynn
Lynn@dodgydo·
@WASPI_Campaign The 10bn they say it’s going 2 cost 2 compensate us is a drop in the ocean to how many billions they saved when they stopped paying us those pensions! No one wants to talk about that! We might have got £1/2000 what’s that in missed pension payments?#disgusted
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Lynn
Lynn@dodgydo·
@marksandspencer @Ho So went to a main store spoke to Mgr she ckd acct saw item had only been collected 3 days ago/5 days after drop off. now have to wait 7 more days to process that’s 15 days from handing to u. Mgr agreed mistake not 2 give refund at time but now can’t help! 😡
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Lynn
Lynn@dodgydo·
@marksandspencer Your CS @HO had a chance 4 that waffled, repeating same old script. Could not answer questions refused to use any discretion. Bottom line if item is faulty +ucan’t get to main store a) u don’t track until reaches warehouse then15/20 day wait 4 refund!
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M&S
M&S@marksandspencer·
@dodgydo I'd really like to look into this for you Lynn as I'd like to see what's causing the delay. Can you please drop me a PM with your full name, email address and order number using the link below. Thank you - Charley twitter.com/messages/compo…
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Lynn
Lynn@dodgydo·
@marksandspencer Bet your not! You can’t track known returned faulty items until rec’d at warehouse (10 days) but email says you can, then 5 more days to process plus more to get to bank when refund should be given on receipt of faulty goods. Excuse to just hold our money!😡
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M&S@marksandspencer·
@dodgydo I'm not quite sure what you're referring to, with regards to our returns policy. If there's been a delay on your refund, please send us a DM containing your full name, email address and order number. I'd be happy to investigate. - Nat twitter.com/messages/compo…
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Lynn
Lynn@dodgydo·
@marksandspencer People should be aware when they send online orders back the email they get confirming receipt confirms nothing! Until parcel gets to the warehouse you actually don’t know what they have sent as the order number means nothing- great system 🤷‍♀️
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Lynn
Lynn@dodgydo·
@marksandspencer Refusing a refund for a faulty item & making me wait 20 days for it when it hasn’t even been processed properly is just another sign of your declining company. You had discretion but clearly money is more important than keeping customers.
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Lynn
Lynn@dodgydo·
@marksandspencer You may be selling other brands on your website but charging over 20% more for the same item does nothing to lure us in when we can go direct to the brand and buy it cheaper! Try again Marks we are not stupid!
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