Dulcinea De la Pena

Hi, Vice. We deeply regret the recent incident during your recent flight with us and would like to offer a clear explanation of the situation. First and foremost, we want to clarify that the flight was not overbooked, and we operate with the utmost commitment to safety. During pre-flight safety checks, two business class seats were identified as unserviceable due to safety concerns, rendering them unfit for passenger use. As a result, you were among the passengers offered a seat downgrade to economy class, a decision made to ensure safety and the operational integrity of the flight. We acknowledge that this may have been inconvenient and we extend our sincere apologies for any discomfort you experienced. We have received an update that eventually, two alternative passengers were identified and agreed to accept the downgrade offer, allowing you to return to your originally booked business class seats. We appreciate your patience and cooperation during this situation. Your feedback is invaluable, and we are dedicated to improving our communication and services for the benefit of all our passengers. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly. Thank you for your understanding, and we appreciate your continued support as we strive to enhance the travel experience for everyone on board Philippine Airlines.