Doug Rabold

91 posts

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Doug Rabold

Doug Rabold

@doug_rabold

Keynote Speaker, Author, Trainer, CX & EX Champion, Service Management Leader, DisNerd

San Antonio, TX Katılım Ağustos 2018
200 Takip Edilen63 Takipçiler
Doug Rabold
Doug Rabold@doug_rabold·
@mattberan @ITSMNinja @IanAitchison @itsm_tools 💯 I frequently hear automation tools positioned as THE ANSWER to CX. But automation alone will never replace nor or eliminate the human element. e.g. Self-healing may eliminate some/most emergent problems but will never be foolproof and will never TRULY #connect w/ #empathy.
San Antonio, TX 🇺🇸 English
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Doug Rabold
Doug Rabold@doug_rabold·
#quote: "Star Trek represented... the future we can have, a future that is beyond the petty squabbles we are dealing with here on Earth... and we are able to devote ourselves to the betterment of all humankind by doing what we do so well: explore. This... future isn't impossible"
Doug Rabold tweet media
San Antonio, TX 🇺🇸 English
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Nate Brown
Nate Brown@Experience_Nate·
When you go to HQ for a corporate headshot and come out with this.😂
Nate Brown tweet media
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Doug Rabold
Doug Rabold@doug_rabold·
Or the #value of that #SLA is no longer valid. Too often we start measuring something b/c it's important at that moment. Then we... just keep measuring these #badmetrics - even when their importance has long passed.
San Antonio, TX 🇺🇸 English
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Doug Rabold retweetledi
HDI Team
HDI Team@ThinkHDI·
Hear from one of our #SupportWorld Live speakers, @doug_rabold! He will be leading an informative session called "Leadership With E's: Leading by Letting Go" Register now so you can see Doug and all the industry experts at SupportWorldLive.com
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