dutweets

@HamadObaid84 Hello Hamad, we are here for help, please drop us a DM. #GetThingsDoneYourWay Moaz

@dutweets Please note that the issue is still exist and it is not solved giving the reference number is not sufficient answer

@dutweets I have an issues with issuing new E sim I did all the required action from the app , call centre and visiting du branches . CAN YOU HELP IN THIS MATTER I don’t know why it took that time to issue e sim only . This is totally annoying me

@Abdelaalnasr مرحبًا عبدالعال، نأسف جدًا لشعورك بهذه الطريقة، يرجى مراسلتنا عبر الرسائل لمزيد من التفاصيل حول الأمر حتى نتمكن من التحقق و مساعدتك و شكرا. عبدالله #امورك_طيبة

@dutweets لحد امتي هيفضل يتنصب علينا من خدمات مبيعاتكم ويدونا معلومات غلط !!! كل سنه مع تجديد العقد يتصل بيا حد من رقم مسجل دو ويديني اوفرات وبعدين نرجع نلاقي كلام غلط وموظفين خدمة عملاء حافظين مش فاهمين وأسلوب منحط في التعامل مع العملاء لا يرقي لمسمي خدمة عملاء الشكوي تتقفل بدون حل

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@syedrabbani32 Hello Rabbani, we have responded via DM, please take a look. Farah

@dutweets I just did the DM, please check

Dear @dutweets @duCares, I hope you are well. My home du 5G internet has not been working properly, and although I have raised the issue multiple times, it is still not resolved. I would really appreciate your support in escalating this and arranging a proper resolution at the ea

@ilhami_cortuk We've dropped a DM, kindly check. Abdullah #GetThingsDoneYourWay

@dutweets I tired to contact with du. How many time I been contacted. Please you contact with me

@dutweets On May 11, 2026, I went to Du Nakheel Brunch and told them I wanted to change my postpaid plan to a prepaid plan. The process has been initiated and they will call from customer services; then you will complete your payment and the plan will be changed, they said.

@Bhavik5588 Kindly DM us to assist you in the best way. 💙😊 Muhammed #GetThingsDoneYourWay

@dutweets I have been facing problems with your customer care calls. My account was deactivated for reasons unknown and I have opted for a new plan, called and raised the problem 8 times in 4 days. Still no response, call or email. Please guide me, very urgent.

@i_am_nadim_khan Hello Nadim, we are very sorry you are feeling this way, kindly contact us on DM, so we can check & get back to you there for further assistance. Abdullah #GetThingsDoneYourWay #SocialMedia

@dutweets I’ve been trying to resolve a data consumption issue for a week. Your system is forcing me to use my 'Nonstop' plan while ignoring my daily expiring bundles, leading to significant data loss over the last 7 days. I being charged for data I cannot use. Worst Experience..

@FarazKhan11228 We reply DM kindly check Nada #GetThingsDoneYourWay

@dutweets you disconnected my postpaid line despite paying my bill 5 days ago!!! What a pathetic service

باقة Flexi الشهرية للدفع المسبق احصل على 30GB إضافية مع باقة Flexi للدفع المسبق — 10GB كل شهر لمدة 3 شهور. بدون عقد وبدون أي التزام. 💙

Prepaid Flexi Monthly Get 30GB extra with Prepaid Flexi — that’s 10GB every month for 3 months. No contracts, no commitments. 💙

@steven_E93 Hi Steven, we truly regret this situation. Kindly reach out to us via direct messages, so we can assist you. Farah

@dutweets @du_UAE After nearly 10 years as your customer, I'm shocked. Network issue confirmed by YOUR technician in April—still unresolved. 4 complaints closed without fixing anything. Agent hung up on me. TDRA complaint filed. #DU #UAE #CustomerService #TDRA #Dubai #UAEConsumerRights

@du_uae 10 years as your customer I'm shocked by the treatment received. Network issue confirmed by YOUR technician in April,still unresolved.4 complaints closed without fixing anything. Agent hung up mid-call.TDRA complaint filed. Is this how you treat loyalty? #DU #UAE #TDRA

@haneetme Hello Haneet, I apologize for having to go through this. We are here to assist you. Please feel free to contact us through direct messages. Farah #GetThingsDoneYourWay

@dutweets @duCares @telecom_du @Du_Telecom_UAE I am facing a disruption in your service for more than 30 hours where I can't make calls and use my phone ..your team says we are still checking !!! Can you please take care of this situation cause this is not the service we expect

@msavadk Hello M Savad, kindly contact us on DM, so we can check & get back to you there for further assistance. Abdullah #GetThingsDoneYourWay

@dutweets @dutweets I raised this complaint on 14/03/2026 on mail, till now neither get any update nor its not fixed. Hence I post here. PFA for reference. Even reached to Customer care @Delma mall, they are helpless.

@dutweets My # 0522191833, for second renewal, I recharged for AED 1166 on 04/03/2026 and selected the plan with 200mins & 10GB PM. Above amt deducted and plan did NOT activated till now (2 months) and its shows expired. Plz sup. & activate my plan.

@AamirRahman881 Kindly contact us on DM, so we can check & get back to you there for further assistance. Abdullah #GetThingsDoneYourWay

@dutweets complained many times, yet to get a resolution. In shorts, the technical team was trying to convince me for plan upgrade in order to get support, he cancelled my plan without consent, got new connection & problem remains even more ……. Sorryto say customer service👎

@AamirRahman881 Hello Aamir, we are very sorry you are feeling this way, kindly contact us on DM, so we can check & get back to you there for further assistance. Abdullah #GetThingsDoneYourWay #SocialMedia

@dutweets I am fed up calling you guys. There is no one to support. I am using Du wireless for last 3 years now after my contract I was about to migrate & du retention team given me discount of 30%, had complained of network troubleshoot, technical team disconnected my connection

@TheebAlAmeri11 مرحباً، نأسف جداً لشعورك بهذه الطريقة، يرجى مراسلتنا عبر الرسائل لمزيد من التفاصيل حول الأمر. #امورك_طيبة معاذ

@LorinkaRezk @eAndUAE_Care @dutweets المشكلة اني جربتهم اثنينهم إتصالات كانت جديه وفي كل مكان فجأه صارت بعض الأماكن إرسالها سيء والنت أسوأ وأسوأ وكلمتهم على الأماكن اللي فيها الإرسال سيء وقلتلهم لتحسين قبل الشكوى ولكن مافي فايده

@eAndUAE_Care @dutweets ممكن احول حساباتي كلها إلى دو جد جد لا معامله مثل الناس ولا ارسال مثل الناس ، والله العظيم تمنيت يكون فيه توطين في اتصالات علشان تكون أكثر مصادقيه في التعامل ، جد جد استغلال واهمال و وصلنا لدرجة ان بعض المناطق في العاصمه ابوظبي مافيها ارسال.

@LorinkaRezk مرحباً، نأسف جداً لشعورك بهذه الطريقة، يرجى مراسلتنا عبر الرسائل لمزيد من التفاصيل حول الأمر. #امورك_طيبة معاذ

@TheebAlAmeri11 @eAndUAE_Care @dutweets و الله اخي محمد عمري ما جربت اتصالات بس دو لا حول و لا قوة ترى انيل كله نفس الشي يعني