eGain Corporation

See how leading enterprises are implementing AI-powered knowledge—and get hands-on with the solutions. Join us at eGain Solve26 London (May 6-7): ✅ Customer success stories from Global 2000 companies achieving measurable AI-ROI ✅ Product deep dives into AI Knowledge Hub, AI Agent 2.0, and Composer ✅ Interactive workshops where you'll work directly with the platforms Learn the strategies. Experience the technology. Leave with a roadmap. 🔗 Reserve your complimentary seat: egain.com/egain-solve-26… #Solve26London #AIKnowledge #CustomerSuccess #eGain

𝗧𝗵𝗲 𝗰𝗮𝗸𝗲 𝗶𝘀 𝗺𝗶𝘀𝘀𝗶𝗻𝗴 𝗮 𝗹𝗮𝘆𝗲𝗿!! Jensen Huang laid out his vision of AI as a five-layer cake: Energy, Chips, Infrastructure, Models, Applications. It's a brilliant framework. 𝙱̲𝚞̲𝚝̲ ̲𝚝̲𝚑̲𝚎̲𝚛̲𝚎̲'̲𝚜̲ ̲𝚊̲ ̲𝚕̲𝚊̲𝚢̲𝚎̲𝚛̲ ̲𝚖̲𝚒̲𝚜̲𝚜̲𝚒̲𝚗̲𝚐̲.̲ Look at the gap between Models and Applications. That's exactly where enterprise AI breaks down in practice. The model is brilliant. The application is well-designed. But the answers are wrong, inconsistent, or non-compliant 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝗻𝗼 𝗼𝗻𝗲 𝗯𝘂𝗶𝗹𝘁 𝘁𝗵𝗲 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝘂𝗻𝗱𝗲𝗿𝗻𝗲𝗮𝘁𝗵. Gartner puts a hard number on it: 𝟭𝟬𝟬% of GenAI virtual assistant projects without modern knowledge management will fail to meet their CX and cost goals. Not most. 𝙰̲𝚕̲𝚕̲ ̲𝚘̲𝚏̲ ̲𝚝̲𝚑̲𝚎̲𝚖̲.̲ I wrote about why Knowledge deserves its own layer in the stack — and what it looks like when enterprises get it right. Of course, that's what we're all about at eGain Corporation! Link in comments. na2.hubs.ly/H04l_P00 ...and kudos to Al Basseri for creating the better cake! hashtag#egain hashtag#knowledgemanagement hashtag#AIROI

Day 1 @Enterprise Connect 2026, and a consistent theme is emerging: AI is easy to demo, but hard to operationalize at scale. The leaders I am meeting are focused on: ✅ Governance ✅ Accuracy ✅ Compliance ✅ Auditability ✅ Business Outcomes At eGain, we have built our AI on: 🔹 Trusted, structured Knowledge 🔹 Compliance workflows 🔹 Enterprise-grade controls Because in regulated industries, “pretty good” isn’t good enough. If you are here and want to discuss how to make AI enterprise-ready, let’s connect. 📍 Booth 1028 | See you there! #EnterpriseConnect #eGain #AIgovernance #AIinCX #CustomerExperience #EC26 #enterprisetech #digitaltransformation #Knowledge #AI

Ahead of Enterprise Connect, eGain announces new integrations that bring eGain AI Agent into Microsoft Teams, Slack, and Zoom Team Chat. Employees lose nearly 20% of their workday searching for answers across disconnected systems. These integrations meet them where they already work, delivering accurate, compliant answers grounded in one governed knowledge foundation. eGain AI Agent already delivers a robust capability set, including source-cited responses, role-based access controls, case-based reasoning for deterministic outcomes in compliance-sensitive interactions, and Assured Actions with MCP integration for full audit trails. Hundreds of eGain employees already use eGain AI Agent for Teams internally for HR and workplace questions, reducing repeated queries and saving time. A large financial services organization uses it to support operations teams on complex regulatory and procedural questions. The integrations are built on eGain’s AI-powered knowledge architecture, keeping knowledge consistent across any UCaaS or CCaaS environment as underlying technologies evolve. This is the next chapter of eGain’s AI Knowledge Platform story: AI-powered knowledge automation that works across every collaboration platform, grounded in a single source of truth. Hit the link for the full press release. na2.hubs.ly/H04bW3N0 #EnterpriseConnect #AgenticAI #CXAutomation #KnowledgeManagement #eGain

Nonprofits get asked to do more with less every year. AI was supposed to be the answer, but for a lot of organizations, it’s introduced new challenges: implementation costs that are hard to justify, tools that don’t fit the workflow, and a real fear of losing the personal relationships that drive the mission. eGain’s own Evan Siegel, VP Financial Services AI Solutions, joined GHJ’s Nonprofit Bytes podcast to dig into what practical AI actually looks like for nonprofits. How do you derive real value for a team that’s stretched thin? What metrics tell you it’s working? And how do you automate without losing the human connection that donors and communities count on? Hit the link below to listen. vimeo.com/1171103747/b44… #AIForGood #AIKnowledge #eGain #AIForNonprofits #ResponsibleAI

The definitive 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 playbook for the Agentic AI Era just released! 𝘒𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘧𝘰𝘳 𝘋𝘶𝘮𝘮𝘪𝘦𝘴, 3rd edition. A practical, hands-on guide to modern AI-powered knowledge management: why it matters, how to do it right, and how to deliver measurable ROI from your KM and AI initiatives. Updated with generative and agentic AI strategies, real-world case studies from Global 2000 companies, and battle-tested best practices for the enterprise. This isn't theory. It's implementation lessons, platform selection guidance, and a roadmap that scales. Watch the 30-second teaser below. 𝗚𝗲𝘁 𝘆𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝗰𝗼𝗽𝘆 - egain.com/knowledge-mana… #KMForDummies #KmPlaybook #KnowledgeManagement #KMStrategy #AgenticAI #eGain

We are heading to Vegas for @enterprisecon 2026. This year, the conversation feels different. Enterprises are no longer asking “Should we use AI?” They’re asking: “How do we deploy AI safely, accurately, and at scale?” At eGain, our AI Knowledge Hub helps Global 2000 enterprises operationalize AI with governance, scalability, and auditability built in: ✅ Unify knowledge into a scalable, AI-ready foundation ✅ Synthesize, curate, and govern content across relevant topics ✅ Personalize and publish relevant content to internal and external audiences ✅ Uphold and audit knowledge standards using feedback-driven metrics and formal governance If you are attending Enterprise Connect and thinking about AI ROI beyond pilots – catch us at Booth #1028. See you there! #EnterpriseConnect #eGain #GenAI #ContactCenter #EC26 #enterprisetech #digitaltransformation #Knowledge #AI

We are heading to Vegas for @enterprisecon 2026! Join us on March 10-12 at Caesar’s Forum for the latest and greatest on how we are revolutionizing enterprise communication for Global 2000 enterprises with AI-Powered Knowledge Management. One thing is clear: AI without trusted knowledge is just expensive experimentation. 𝗪𝗲 𝗮𝗿𝗲 𝘀𝗲𝗲𝗶𝗻𝗴 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀 𝘀𝘁𝗿𝘂𝗴𝗴𝗹𝗲 𝘄𝗶𝘁𝗵:   • Inconsistent answers across channels   • Compliance Risks from generative AI   • Long handle times and poor self-service adoption due to knowledge gaps 𝗲𝗚𝗮𝗶𝗻 𝘀𝗼𝗹𝘃𝗲𝘀 𝘁𝗵𝗶𝘀 𝘄𝗶𝘁𝗵: 🔹 Our AI-Powered Knowledge Hub as the Single Source of Trusted Knowledge 🔹 Governance workflows & version control to reconcile conflicting source material 🔹 CX orchestration and Agent Assist grounded in accurate, approved content and procedures The result? 𝗲𝗚𝗮𝗶𝗻 𝗵𝗮𝘀 𝗵𝗲𝗹𝗽𝗲𝗱 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝘀𝗽𝗲𝗲𝗱 𝘁𝗼 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲 𝗯𝘆 𝟱𝟬% 𝘄𝗵𝗶𝗹𝗲 𝗿𝗲𝗱𝘂𝗰𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗰𝗼𝘀𝘁𝘀 𝗯𝘆 𝟳𝟱%. If your AI strategy starts with “what model should we use” instead of “what knowledge foundation do we have?” – let’s chat. 📍 Booth 1028 | See you there for a chance to win a PaperPro 😊 #EnterpriseConnect #eGain #GenAI #AIinCX #CustomerExperience #EC26 #enterprisetech #digitaltransformation #Knowledge #AI

AI isn't eliminating contact center agents—it's elevating them. 58% of service leaders are transitioning agents into knowledge management specialists. Why? Because AI is only as capable as the knowledge it accesses. The best organizations aren't choosing between AI and people. They're reinvesting in talented agents to become AI knowledge curators—specialists who ensure every AI interaction delivers accurate, compliant, and contextual responses. This isn't defensive. It's strategic. Knowledge curators command higher compensation, multiply AI effectiveness, and create sustainable competitive advantages. Agents who've handled thousands of customer conversations possess irreplaceable expertise: they know how customers really ask questions, which answers actually work, and where knowledge gaps exist. The question isn't whether contact centers will transform—it's whether organizations will elevate their talent while building the trusted knowledge foundation that AI-driven customer service demands. Read the full white paper: egain.com/blog/the-knowl… #AIKnowledge #CustomerExperience #WorkforceDevelopment #KnowledgeManagement #ContactCenter

The future of AI is not more AI – it’s trusted knowledge. Catch us at Customer Contact Week Orlando to discover how eGain’s AI-powered Knowledge Hub is transforming customer experience—boosting first contact resolution by 36%, cutting training time by 40%, and reducing calls by 70% to deliver faster, smarter CX. 🚀 📍Booth #201 | See you there! #eGain #CCWOrlando #CustomerContactWeek #CXAI #CustomerExperience #CX #AI #CXStrategy #KnowledgeManagement #TrustedKnowledge #CustomerContactAutomation

The AI productivity paradox is real: companies invest billions in AI, yet struggle to deliver measurable ROI. The missing link? Trusted Knowledge. Join us at eGain Solve 26 London (May 6-7, Sofitel London Heathrow) to discover why AI-powered knowledge management is the essential foundation for CX automation success—and how leading enterprises are achieving it. What You'll Experience: ✅ Real-world case studies from Global 2000 trailblazers driving 75% cost reduction while improving CX and agent experience ✅ Proven frameworks for automating and maintaining trusted knowledge bases at scale ✅ Hands-on workshops: AI Knowledge Method, Agentic AI, and Developer sessions ✅ Deep dives into eGain's award-winning solutions: AI Knowledge Hub, AI Agent 2.0, and Composer Hear from customers who've integrated AI-powered search, content creation, and seamless platform connectivity to transform their knowledge operations. This isn't just another AI conference. It's where strategy meets execution—where you'll leave with actionable insights to deliver real AI-ROI. Attendance is complimentary but seats are limited. 🔗 Reserve your seat: egain.com/egain-solve-26… #Solve26London #AIKnowledge #CXAutomation #KnowledgeOps #TrustedAI #CustomerExperience #eGain

We're excited to share that, once again, Gartner has rated eGain as an "Emerging Leader" in their Emerging Market Quadrant for AI Knowledge Management! For the second year in a row, Gartner recognized the innovation, impact, and value our platform delivers to companies in the Global 2000 and beyond. You can read more about it here: egain.com/company/news/p… #eGain #EmergingLeader #AIKnowledgeManagement #CustomerExperience #KnowledgeManagement

Thanks to @eGain for joining us as a Diamond Sponsor of #KMWorld! Explore KM, AI, and digital transformation, Nov 17-20 in DC. Save 30% with code VIPEGA - champ.ly/XvR7vM7c

The stage is set! Our customers take the spotlight to share how they’re transforming CX with eGain’s AI and Knowledge solutions. Real stories. Real results. #eGain #Solve25Chicago #MasteringAIforCX #AIforCX #GenAI

At #eGainSolve25, Vikas Paliwal, VP of Marketing, speaking about eGain Composer, a full-stack, modular platform built for the AI-Knowledge era. #eGain #Solve25Chicago #MasteringAIforCX #AIforCX #GenAI

At #eGainSolve25 Chicago, Arvind Gopal, VP, Product Management & Product Strategy, shared deep insights into eGain’s AI Knowledge Method - a proven framework to transform how organizations capture, curate, and deliver trusted knowledge. By combining structured methodology with GenAI-powered automation, eGain enables enterprises to move from chaos to clarity, delivering trusted answers at scale. #eGain #Solve25Chicago #MasteringAIforCX #AIforCX #GenAI

"What eGain saw with AI Agents in CX beyond Garbage In, Garbage Out.” At #eGainSolve25 Chicago Varsha Thalange, VP of Product Management, shared how eGain’s AI Agent 2 is redefining the future of AI in CX, powered by trusted knowledge, context, and explainability. #eGain #Solve25Chicago #MasteringAIforCX #AIforCX #GenAI

As AI continues to reshape the enterprise landscape, trusted knowledge is the difference between noise and value. Today, our CEO Ashu Roy spoke about how eGain empowers enterprises with AI that’s built on a foundation of trusted knowledge, delivering accurate answers, smarter experiences, and real business outcomes. At eGain, we don’t just talk AI. We deliver AI that knows, because in the enterprise, knowledge is everything. #eGain #Solve25Chicago #MasteringAIforCX #AIforCX #GenAI

Automation in knowledge management isn’t new to us—it’s in our DNA. Loved hearing eGain’s VP of Marketing John Copeland break down how their decades-long history in KM is powering real AI-driven CX today. Also… is it just us, or is he giving major Tom Hanks energy? #eGain #Solve25Chicago #MasteringAIforCX #GenAI