Erin Breen

@united I have now wasted over 100 hrs throughout 3 days trying to book using a flight credit, with no success. Your hidden policies and unbelievably terrible customer service are unparalleled. You have lost this customer.

Does Pence have a fly on his head!? For real!

Which is it? Also, great eye contact.

@Delta how do I change my name in my skymiles account? Please help, thanks!

@JanieandJack is there someone from customer service in today that could give me a call? I’m having trouble placing an order...

I’ve spent my whole career surrounded by math, and never knew this. Amazing!

BIG ANNOUNCEMENT: #WAGoldrush will premiere Sept. 2019 with a live #werealive event in sunny #losangeles !! More details to come...we have much in store. #podcast #audiodrama #theatreforthemind

@JanieandJack Thank you, I appreciate it.

@ecbreen We apologize for any inconvenience this has caused. We have successfully located your email and responded accordingly. If there is anything else we may assist you with, please do not hesitate to respond to our email.

@JanieandJack @JanieandJack I just tried to use my in-store credit from 1/14 to make a purchase and was declined! I was never alerted to the expiration else I would have kept the original items! How can you no longer accept in store credit/gift cards for money I just gave you!?

@JanieandJack Hi again - now it’s been nearly a week without a response. Can you please have someone review my email and call me today? I’m absolutely furious with how you have treated your customers in this situation. Complete robbery and indifference.

@ecbreen Hello @ecbreen, we are working as quickly as possible to answer the high volume of email. Thank you~

@JanieandJack Hi - when can I expect a response to my email? As a supposed “valued, long-time customer”, this is extremely upsetting and not how a business should operate. I would like a resolution ASAP. Thank you.

@ecbreen Hi Erin, please send us your contact information at jj_fb@janieandjack.com. We’re sorry and we’d like to reach out personally.

@JanieandJack Thank you. I emailed you and hope there can be a resolution shortly.

@JanieandJack I also just spent 40 minutes on hold, waiting to speak to a customer service rep. No answer. Can you please get back to me on the merchandise credit issue? This is really terrible business practice. I understand no refunds but I should be able to use my credit!! 👎🏻

Exciting news to share! MOOSE, the animated film I produced alongside writer/director @jonahansell is kicking off its festival run next month at the Oscar-qualifying Santa Barbara International Film Festival! MOOSE stars @SamuelLJackson. Screening date TBA! #sbiff #indiefilm

Get ready for it!!

@TodayTix do you have any coupon codes for today? Looking at some shows and would love one! Thanks

Congratulations to the 350,000 Amazon workers who will now receive $15 an hour. Thank you to the @fightfor15 movement which is sweeping the country. Today is not only enormously important for the workers, it could well be a shot heard around the world. recode.net/2018/10/2/1792…

I can’t get enough of this.

Today we turn 9 years old!! May 8th... a date which you all should remember. On this special day we are pleased to announce our next group of survivors for #WAGoldrush. Summer :) More Birthday announcements here: werealive.com/news/wa9years/ werealive.com/news/wa9years/ @ChristyRomano