Ed Stacey

@FollowWestwood @sarahlouiseday You’re not accepting DMs! More @FollowWestwood lies

@eddiestacey @sarahlouiseday Good morning, @eddiestacey, Sorry to hear that you have not yet received your order. Can you please send us DM with your order number. So we can provide you with more with more information regarding your order. Thank you.

@FollowWestwood where is my order pls. Says still processing. Ordered well within the guaranteed pre Xmas delivery but not dispatched. V important gift

@FollowWestwood It’s a classy brand that continues to post on social media whilst your customers’ orders are not being fulfilled and you’re refusing to engage with them.

Connect with wildlife's natural rhythms this season. bit.ly/ss23-new-arriv… #VWSS23

@charlie677 @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

@FollowWestwood why are your online orders taking nearly two weeks or more. Can’t get through to customer service… everyday I’m trying to get through!!!!

@stuarthalton Rather than slagging off others, why don’t you get your own house in order? How can you pretend to be ethical as the brand manager for a company that is refusing to fulfil orders made weeks before Christmas and then refusing to refund?

@amandareed2571 @FollowWestwood They aren’t even responding to messages anymore as know they have messed up. Just hope that a few people see these posts and ensure that they don’t buy from them. Planning credit card chargeback as know that getting refund from them will be equally bleak.

@FollowWestwood perhaps if you are unable to fulfil orders you should halt your website , disgusting that you are still taking money from people knowing you can’t fulfil your orders.

@amandareed2571 @FollowWestwood Yes, that’s the correct number. Please be warned, it will likely infuriate you even more by speaking to them. The previous agents that I’ve spoken to followed a script and wouldn’t answer any questions. My one this morning went rogue and made clear it’s a total shit show.

@eddiestacey @FollowWestwood Is this the right number do you know ? I sailed it and says number not recognised

@FollowWestwood I placed an order on Sunday 19th and payed for express delivery , and status still says not shipped , can you confirm if this will arrive in time for Christmas .

@juliann52703221 @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

@FollowWestwood How about you stop ghosting your customers, sort out your chosen courier company, & deliver my order .

@PanteraRosaLysa @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

@FollowWestwood waiting for a call back and email response from an order I placed on 13th Dec. WLTK what the UK gov mandates are to which this auto response relates to? All I want is shipping info.

@AudreyMilne2 @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

@FollowWestwood Can you please let me know why my order which was placed over a week ago still has not been dispatched when express delivery has been paid for - (2 days delivery).

@sonalimn @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

@FollowWestwood You have shockingly poor customer service. I order a necklace and paid for express delivery requesting it to be delivered by 20th as its Christmas gift and we are going away. Order is not dispatch and no one bothered to respond to my emails

@MccuaigLaura @stuarthalton @CarloDamario do any of you have any interest in protecting the brand and reputation of Vivienne Westwood? Never seen social media posts this bad about the terrible customer service you provide and no one even cares enough to respond?

@FollowWestwood another day, another lack of products, another lack of response to emails, calls and posts. Utterly vile customer service.

@FollowWestwood Stop posting pics and start posting your customer’s orders. Your attitude to customers is disgusting.

Born to Rewild bit.ly/ss23-new-arriv… #VWSS23

@FollowWestwood Presumably you are supporting ‘Buy Less’ by not fulfilling my order and failing to offer any customer service. Looking across all of your social media it looks like we are one of many very disappointed and disillusioned customers ?

DIY – Buy Less, Dress up! bit.ly/ASeasonOfPossi…

@FollowWestwood No festive cheer for your customers still awaiting orders and no response from customer service #WestwoodHolidayDisappointment

Oscar hugs his friends. The night air, full of festive cheer. bit.ly/ASeasonOfPossi… #WestwoodHoliday #ASeasonOfPossibility

@FollowWestwood Can someone please provide some customer service? No response from your team. Stop ghosting your customers. #WestwoodHolidayDisappointment

The sun rises over the city, bringing with it a new day; a new season of possibility. bit.ly/ASeasonOfPossi… #WestwoodHoliday #ASeasonOfPossibility

@FollowWestwood having the worst customer experience with a recent purchase. Can someone please help?