Emmett Higdon

The 2024 editions of our annual Mobile Banking Scorecard and Online Banking Scorecard are out! @usbank earned Best in Class in both. Steady upgrades to its digital experiences resulted in the bank’s first “Best in Class” designations. Learn more: lnkd.in/duhCXkr4

Javelin’s review of checking account ledgers in leading mobile banking apps illustrates widespread flaws that inhibit skimming of transactions, slow readability, miss opportunities to deepen engagement, and more. javelinstrategy.com/research/mobil…

Exploring AI's impact on merchant operations at the NRF conference in NYC. Industry leaders discuss smart use cases, enhancements to offerings, and consumer shopping experiences. Read insights and recommendations for advancing AI deployment. lnkd.in/eRZmYpnQ

The PFM space has always been FIs’ game to lose. However, the longstanding success of the app Mint and the reaction to its demise underscore that an opportunity for FIs to win remains if they can learn from the past. Read the report: lnkd.in/eh86QsVi

An Indian fintech that offers banking services for people immigrating to the United States has rolled out a phone plan product. Javelin's Dylan Lerner shares his insights. Read here: americanbanker.com/news/fintech-r…

Regional banks are probably not going to have all the assets or deposits of their customers, but if the bank is the easiest place to move money or monitor accounts, customers may decide to route all of their transactions... said @ehigdon via @AmerBanker ow.ly/KjgI50OCzy9

“You can’t just assume that a perfectly worded email or phishing attempt—just because it has the right bank logo—is okay. You’ll have to dig deeper than that.” - says John Buzzard of Javelin Strategy & Research via American Banking Journal. bankingjournal.aba.com/2023/06/will-a…

Don't take our word for it. Check out the benefits that Bard says you'll get from our upcoming automation webinar with Nuance! Spend an hour with us on June 6 and get inspired.

🗣️ Join us as @JavelinStrategy’s @ehigdon shares consumer insights into what delights and frustrates digital banking customers about today’s automated interactions. #AI #ChatGPT #VirtualAssistants @NuanceInc Register now: ow.ly/8v7C50OphJq

The 2023 Identity Fraud Study marks the 20th anniversary of the most comprehensive study on identity fraud produced independently by @JavelinStrategy. A special thank you to our sponsors: @AARP, @Equifax, @FISGlobal, @Neustar, and @BioCatch ow.ly/6ETK50NrI9m

“The ATM definitely is not dying,” said Brian Riley, director of credit advisory services at Javelin Strategy & Research. Read the full article in The Wall Street Journal about how the move towards a cashless society is impacting ATM operations. ow.ly/To5H50Na2w2

@AnishESPN Great to enjoy another Virginia game called by Anish and Quint. We’ve missed you, Anish!

"'All the leading banks are beginning to build what we call a bridge to investing,' said @MSchwanhausser" Check out @AmerBanker for expert insight on what the new financial planning aspect of the @WellsFargo app means for investor/advisor relationships. americanbanker.com/news/wells-far…

Digital banking strategists, take note! In our 2023 Digital Banking Trends & Predictions report, @MSchwanhausser and @ehigdon cover how decisions on innovation, fraud and automation will be critical for digital banking strategists in the new year. ow.ly/XpFS50MuwQr

You may think it's hard to monitor your kids' use of social media. Parents of nearly 2 million kids last year learned that it can be expensive, too. Learn more about the risks of child ID fraud with Javelin's just-released complimentary report.

😰1.7 million U.S. Children fell victim to data breaches in the past year! Thank you to our sponsors and partners, @AARP and @SavvyCyberKids, for helping us bring this critical issue to light. @jjegher @KittenTracy @JavelinStrategy #childIDfraud #scams ow.ly/yRmw50LkXYL

₿ 📢 We are excited to announce the appointment of @jameswester as @JavelinStrategy's new Director of Cryptocurrency! #cryptocurrency #stableconins #digitalassets #payments #wealthmanagement #finserv Read More: ow.ly/BEMS50K458R

.@JavelinStrategy announces 2022 Digital Banking Scorecard Award Winners. Congratulations to @BankofAmerica, @Chase, @WellsFargo, @usbank, and @TruistNews! #digitalbanking #awards #banking #bankingservices #scorecard @thinkescalent, @MSchwanhausser, @ehigdon, @jjegher

Canada turns 155! Cheers to our Canadian colleagues and clients who are celebrating from coast to coast! #CanadaDay

🙌🥳🎉 ℍ𝕒𝕡𝕡𝕪 𝕓𝕚𝕣𝕥𝕙𝕕𝕒𝕪 to us! 20 years of legacy to provide research and insights to solve our client’s most pressing business challenges. @JavelinStrategy @thinkescalent @MercatorAdvisor @jjegher @MSchwanhausser @ehigdon @williamtrout @ianfbenton @KittenTracy