@SamuelBeek @rasmusroy @Medium We're working through requests as fast as we can. If you need immediate assistance send a note to laura at embed dot ly and she can look into your ticket status.
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Embedly
1.9K posts
Embedly
@embedly
Making embedding easy. For questions or support email us at [email protected] This account is not monitored on a regular basis.
Boston, MA Katılım Ekim 2009
156 Takip Edilen3.6K Takipçiler
@rasmusroy @embedly yeah they're notoriously hard to reach, since they have been acquired by @Medium
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@TomZarebczan Send a note over to laura at embed dot ly and she can check what's going on
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Hey @embedly, we're a paying customer and having a hard time getting a response on our provider application and our follow-up through support.
Please help!
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@HipsterSmoothie This account is unmonitored so replies are sporadic. Our form had some issues so if you've heard nothing I'm thinking it didn't make it into the queue. Can you send the details along again to support at embed.ly TY!
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@embedly Do you guys even exist anymore? I submitted a request over a month ago to add a provider and there's been 0 communication since then
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@kitzstanza We replied back on Friday to the ticket- As mentioned, this process takes 2-3 weeks when things are running smoothly. We have a huge volume of tickets and are working through as quickly as we can. Thanks for your patience.
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@embedly Turned out we had emails in the spam of a Google grouped email address we couldn't reach. Either way, this is our new ticket ID: 26504. I wonder if that's the same as you found as we didn't get a reply yet there 🤔
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Hey @embedly, we (collect.wetransfer.com) really want to become one of your providers! We tried filling in your form online, but it seems to be broken, and we aren't getting any response from customer support. Can you take a look at this for us?
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@embedly We've sent the support request via your support page, but we didn't get a ticket number or anything. The support request was coming from collect at wetransfer dot com.
Does that help?
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@embedly It was from domenico.gemoli at wetransfer dot com. Let me know if you find it!
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@kitzstanza Nothing is in our system when we search your name. What is the email address associated with the account?
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@embedly We weren't able to submit the form, and we don't have a ticket number. We've sent an email to laura at embed dot ly last Wednesday, with all the data that we tried submitting through the form, but haven't heard anything back 😢
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@danielhendricks hmm that stinks and not what we're going for. try sending to laura at embed dot ly
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@kitzstanza Hmm we will take a look and see what's going on with your ticket! Do you have a ticket number?
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@kausikdatta22 Send a note on over to laura@ embed dot ly and she can assist!
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Re-upping this in the faint hope that someone from @embedly or @Medium would be kind enough to provide an answer...
Kausik@kausikdatta22
@embedly I sent a request to support-@-embed-dot-ly & got a case number. Apparently to see my request status, I need an account; I've been trying for several days to sign up only to get the error message "embedly.-zendesk.-com refused to connect." twitter.com/kausikdatta22/… HELP?
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@justinthiele Unfortunately we aren't able to support Instagram anymore, wish we could!
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@embedly It appears that Instagram embeds are broken. Here's a page with several that aren't working but you'll see the Youtube embed works: concertarchives.org/justin-thiele/…
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@kitzstanza Yes! Send a note over to support@embed.ly and we can help answer questions.
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@DefensePolitics All looks good on our end! Can you send a note over to support@embed.ly with the links that are giving you a tough time?
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@HarryScoffin Everything should be up and running now- our website and internal dashboard were the final pieces to getting back up.
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@embedly Still can’t access the website to turn articles into embedlys. Are we looking at tomorrow now for full functionality to return?
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We've begun to recover API functionality. You may encounter periods of degraded service performance as we fully recovery. Please check our status page for updates: status.embed.ly
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@deyagondsamarth @Medium Embedly's API had issues starting early Friday morning. Service has resumed and embeds should be working as usual now. If you're having trouble send a note to support@embed.ly with links/specifics and we'll help you out there.
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@TonysKansasCity The dashboard and site should be back up and fully running now. We first needed to restore API service before tackling these two pieces. Thanks for hanging in there with us.
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