Emmette McGrath

@AxosBank Also, after a trade has 'settled' the funds should be available to withdrawal to savings. But it seems to take several days after settlement. The funds sit in a 'sweep account', which I declined on my Elite application. It seems AXOS wants to hold funds for as long as possible.

Hi Emmette, We’re very sorry for the experience you’ve had with trying to reach us. We understand how frustrating that must feel, and we appreciate you bringing it to our attention. We’ve responded to your DM and look forward to assisting you directly. We’re also taking a closer look at our phone systems to understand why you did not receive the expected call back, as our queue is designed to route those calls straight to our teams. We’re here to help and will work to get this resolved for you.

Mom said money doesn’t grow on trees. Fair. But smart habits? Those can grow for generations. Happy Mother’s Day to the moms and mother figures who taught us to save, spend wisely, and move with confidence. 💐 #MothersDay #MoneyWisdom

@AxosBank From Tallen Bufano at AXOS: "With Axos Elite, you have margin privileges, which allow you to trade using unsettled sale proceeds. This means that when you sell securities, the proceeds are available to trade immediately." That has not been the case, calls & emails go unanswered.

@AxosBank @Beach_Bro_Flow Why are phone calls not returned? Or emails? AXOS's customer service is abysmal. Call customer service, no live person, just a message that you'll receive a call back when your spot in the que is reached....which doesn't happen.

Thank you for letting us know about this. We’re sorry for the inconvenience you experienced during the account opening process. That shouldn’t have happened, and we’d like to take a closer look so we can help get things back on track. When you have a moment, please send us a DM with your application details, and our team will assist you right away.