Envato Help

@Monish__E @envato @EnvatoMarket Hi! No current site issues detected. Please clear your browser cache, update it, or attempt with another one. Try again and let us know if problems continue by raising a ticket at: enva.to/elements_help Thanks! - Anya

@envato_help what happens to your server? When will it get resolved? #envato @envato @EnvatoMarket

@MarketOpenHQ @envato Thanks for tagging us! To have a closer look, have you already opened a support ticket with our team? If so, please share the ticket number. If not, you can create one here: enva.to/elements_help and we will be happy to follow up via email. – Emma

Paid @envato_help Elements annual sub, used a sound effect → instant YouTube copyright claim from We Are Era Music BV on behalf of ABSounds. Valid license in hand, but why the automatic hassle on royalty-free stock audio? Feels like the system's gamed. Anyone else? @envato

@JerryDomenick @envato Hi Jerry! Sorry for the delay, I needed to double-check a few details. I've now replied to your email, so please feel free to continue the conversation there if you have any follow-up questions. Thank you! -Elaine

@envato_help @envato No response yet. This is blocking me from subscribing.

@envato @envato_help Before I pull the trigger on your new AI packages, can you confirm: 1. Unlimited is 100% unlimited 2. Unlimited doesn’t have throttling? 3. As an aside, how can I delete my old generation? I see the option to delete video gens, but not voice gens. Thanks!

@modeltheme I've marked your #4152266 ticket as "Urgent". Someone from our Author Success team will shortly reach out. - Anya

@envato_help Please check Envato Help ticket #4152266. We're a Power Elite author with 150+ approved items. 3 out of our last 4 submissions were hard rejected with no specific feedback. We are very concerned with the ThemeForest review consistency and need some answers.

@Bharathmallam1 @envato @Bharathmallam1 could you share your ticket with me so I can expedite it and look into it? - Anya

@envato_help @envato For unlimited AI I have took the big enough subscription and did not take it annually but for month as your plans are as stable as Trumps administration but now its using Nanobanana 2 for image gen and its very slow than before

@JerryDomenick @envato Hi Jerry! Apologies for the delay, we're currently handling a high volume of tickets. Could you please provide your ticket number so we can check your inbox? -Elaine

@Wald0VisioN @envato @Wald0VisioN We understand your concern. Please open a support ticket via our Help Center: enva.to/elements_help so the team can look into your subscription details directly and assist you further. We’re happy to review this with you and follow up via email. – Emma

@envato_help @Envato I purchased an annual plan specifically for unlimited AI video generation. Now, midway through my subscription, it’s limited to 10 per month. Why change core features after customers have already paid?

@satewanzah Thanks for tagging us! To have a closer look, have you already opened a support ticket with our team? If so, please share the ticket number. If not, you can create one here: help.market.envato.com/hc/en-us/reque… and we will be happy to follow up via email. – Emma

Where is deblank @envato_help ? What did you do to it?

@salmansf125 @ThemeForest @envato Thanks for tagging us! To have a closer look, have you already opened a support ticket with our team? If so, please share the ticket number. If not, you can create one here: help.market.envato.com/hc/en-us/reque… and we will be happy to follow up via email. – Emma

@ThemeForest One of the theme support systems isn’t working properly. I’m unable to log in to the support portal even after entering the purchase code. Could you please look into this? @envato @envato_help

@G0RISHANKARR @envato @G0RISHANKARR Thank you! I've replied via #4146419 ticket and the assistance will continue that via. Don't forget to check your inbox :) - Anya

@yasir_designer @envato @EnvatoMarket Hi! Thank you for sharing the ticket number. I’ve checked our records and can see that our team is already reviewing your case. We will continue following up with you via email as soon as possible. We appreciate your patience!

@envato @envato_help @EnvatoMarket Please resolve: ticket #4137269

@YigitHur Appreciate the feedback. We've resolved the recent technical issues affecting the AI panels, so things should be running smoothly. If you're still experiencing issues, please submit a ticket to our support team enva.to/elements_help so we can take a closer look. Thanks!

@lokkin4L Hi! Our team is working diligently to restore all services of Envato Elements! Although we don't have an ETA. We're aiming for everything to be back live very shortly! -Steven.

@envato_help hi, can you guys estimate how long to resolve this issue? I really need a few templates

@nananaaaan_ Hi there! We don't provide support over socials due to security reasons, but if you create a ticket with the details via enva.to/elements_help we will be able to help. - Steven.

@envato_help How can I resolve this issue?

@TheBrandSound Hi! We’re aware that the website is currently experiencing issues, and our team is actively working to resolve this as quickly as possible. Thanks for your patience! -Elaine

@envato_help Is your platform down at the moment? I've already logged in again and cleared my browser cache, but this screen still appears.

@gg828178 @envato @HichameAssi Hi there, thanks for getting back to us. If you can provide us with your ticket number and another email address that we can access you on, we'd be able to look into this further. Thanks! - Steven

Hey @envato @envato_help @HichameAssi Hello Envato Support Team, My Gmail account, which is currently linked to my Envato Elements subscription, was hacked 43Hours Ago. As a result, I am unable to securely access my email and I am concerned about the safety of my Envato account.

@sjoerdvankampen Hi there! Please submit a ticket here with all the details enva.to/elements_help, and someone from the customer service team can assist. Thank you! -Elaine.

@envato_help need some help but can’t dm you without paying to X?

@AdamHamza74 @envato (github.com/AdamHamza74) Hi, Unfortunately, you can't switch back to the old Elements layout. We have sent your suggestion to our review team and hope they look at it soon. Thanks! - Steven

@envato_help @envato Is there a way to switch back to the classic Elements layout? The new 'app.envato' beta has removed the "Suggested Music/SFX" feature from video stocks.This feature is critical for my workflow to match audio with video.

@Its_RlyehRamon @envato Please submit a ticket here with all the details enva.to/elements_help and someone can assist. Thanks   -Anya

Not really much point using @envato (@envato_help) if the licences I purchased are just going to be ignored.