Envato Help

@OMMETRICKZ @envato Thank you for reaching out. Please be aware that our team has been in contact with you through your ticket #4206814. Kindly continue the conversation there for further assistance.

@envato @envato_help I paid for Envato Elements but my paid account is inaccessible due to a typo email issue confirmed by support. Tickets #4206734 and #4206875. My project deadline is blocked and I need urgent account recovery or refund.

@Snehil_design Hi there, as this is a matter regarding your account kindly create a ticket with the details via enva.to/elements_help so we can take a look.  -Anya

@envato_help My account was just auto-renewed for 162, but the subscription isn't showing up on my dashboard! I paid for a service I can't access. I need a refund and cancellation immediately. Please DM to resolve.

@elonagroup @elonagroup I can confirm that this issue has been resolved now! - Anya

@envato_help your website has an issue! Getting this when I try to search for an asset, several actually.

@contempoinc Hello! Please submit a ticket via this link: enva.to/Author_Help and someone from the Author team will be able to follow up with you. Thanks! - Anya

@envato_help Hi, can you check ticket #4177180, thanks!

@elonagroup @elonagroup Our team is working hard to get the search engine back up and running. Stay tuned, we'll be back in action soon 🚀  Feel free to send a follow-up here: enva.to/elements_help - Anya

@elonagroup Hi there! I'm afraid we don't provide support over socials due to security reasons, but if you create a ticket with the details via enva.to/elements_help we will be able to help. -Anya.

@Reconciliater @envato Thanks for the update! If you need anything else, please reach out. All the best! -Elaine

I’m extremely frustrated.It’s been 7 days since my purchase and 4 days since I opened Ticket #4189859, but still no response! My business viralclub.online is stuck because of a purchase code validation error I want a SOLUTION NOW.Please look @envato

@Reconciliater @envato Hi Malik, I'm sorry for the frustration here. I’ve flagged ticket #4189859 again with the team for urgent review, and we’ll work on a resolution ASAP. Thanks for your patience. 🙏️ -Elaine

@Reconciliater @envato Hi again. I'm really sorry for the trouble with this. If you're still experiencing issues, please continue to communicate with the team via email so they can assist you. Thanks again for your patience. -Elaine

@Reconciliater @envato Hi Malik, thanks for reaching out. We're currently handling a high volume of tickets, but I've flagged your issue with the team, and someone should respond within the next 24 hours. Thank you! -Elaine

@gvihark Thanks for tagging us! May I ask if you've already opened a support ticket with our team? If so, please share the ticket number. If not, you can create one here: enva.to/Author_Help and we will be happy to follow up via email. – Emma

@envato_help Support, Give a clear answer — will new author accounts open or is it permanently closed? Share a date or say no directly. Developers are waiting. Don’t keep us in confusion.

@EbenHahn Thank you! I'm happy to know that your issue has been resolved. Have a nice day!

@envato_help Hello support. I have a ticket number pending. Could you please review? Ticket number "We’re working hard to get back to you - 4183857"

@EbenHahn Hello! Thank you for providing your ticket number. We have expedited the resolution process for your case. You will receive a reply shortly. For security reasons, please continue to follow up through your ticket. Have a great day!

@ShantDotMe @envato @ShantDotMe I've marked your #4187422 ticket as "Urgent". Someone from our Support Team will shortly reach out :) - Anya

Dear @envato_help @envato Fix your shit!! you got a perfectly fine website and screwed it up!! BADLY!!!!

@ShantDotMe @envato @ShantDotMe please feel free to share your ticket number with me, I'm happy to expedite it - Anya

@CalebBuchinger @EnvatoElements @envato Hello! We appreciate you raising this. We’ve shared your feedback with our appropriate channels, but if you have something additional to share —just let us know by raising a ticket at: enva.to/elements_help - Anya

I do not enjoy or like the latest Envato Elements dashboard. I can't find any vectors that are useful anymore. Harder to find images and vectors. A real pain. I want the old one back. @EnvatoElements @envato @envato_help

@uwaenyang Thank you for sharing your ticket number! I can confirm that your ticket (4180899) is already in the queue with the right team, and someone will follow up with you as soon as possible via email. We appreciate your patience!

@envato_help Hi, can you please look into ticket 4180899 — it’s my first time buying a theme and my account got locked please help

@Auralis_sa Hi! The best way to get assistance is to contact our Help Team. You can submit a ticket here: enva.to/elements_help or email us at elements@help.envato.com, and we'll be able to follow up with you via email.  Hope to hear from you soon!

@envato_help I’m really disappointed the transaction is completed and i still haven’t gotten my subscription

@envato_help Hi Please can u help me I subscribed in placeit app For a month and it still on hold please i really need it now

@jodaisme Hi there! We’re aware of an issue affecting site loading right now. Our team is actively working on a fix as we speak. Thanks for your patience. -Elaine

@envato_help hey, I have an issue opening the Envato site, it does not load anything. Just keep loading infinitely

@ShantDotMe @envato Thanks for tagging us! To have a closer look, have you already opened a support ticket with our team? If so, please share the ticket number. If not, you can create one here: enva.to/elements_help and we will be happy to follow up via email. – Emma

Dear @envato @envato_help Fix your search results!! When I'm searching or X from a photographer, I don't want to Y or Z!!! Unless you are making a political statment!!