Envato Help

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Envato Help

Envato Help

@envato_help

We're here to help.

Katılım Ağustos 2009
306 Takip Edilen17.1K Takipçiler
Envato Help
Envato Help@envato_help·
@MarketOpenHQ @envato Thanks for tagging us! To have a closer look, have you already opened a support ticket with our team? If so, please share the ticket number. If not, you can create one here: enva.to/elements_help and we will be happy to follow up via email. – Emma
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MarketOpen
MarketOpen@MarketOpenHQ·
Paid @envato_help Elements annual sub, used a sound effect → instant YouTube copyright claim from We Are Era Music BV on behalf of ABSounds. Valid license in hand, but why the automatic hassle on royalty-free stock audio? Feels like the system's gamed. Anyone else? @envato
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Envato Help
Envato Help@envato_help·
@JerryDomenick @envato Hi Jerry! Sorry for the delay, I needed to double-check a few details. I've now replied to your email, so please feel free to continue the conversation there if you have any follow-up questions. Thank you! -Elaine
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Jerry Domenick
Jerry Domenick@JerryDomenick·
@envato @envato_help Before I pull the trigger on your new AI packages, can you confirm: 1. Unlimited is 100% unlimited 2. Unlimited doesn’t have throttling? 3. As an aside, how can I delete my old generation? I see the option to delete video gens, but not voice gens. Thanks!
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Envato Help
Envato Help@envato_help·
@modeltheme I've marked your #4152266 ticket as "Urgent". Someone from our Author Success team will shortly reach out. - Anya
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ModelTheme
ModelTheme@modeltheme·
@envato_help Please check Envato Help ticket #4152266. We're a Power Elite author with 150+ approved items. 3 out of our last 4 submissions were hard rejected with no specific feedback. We are very concerned with the ThemeForest review consistency and need some answers.
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Bharathmallam
Bharathmallam@Bharathmallam1·
@envato_help @envato For unlimited AI I have took the big enough subscription and did not take it annually but for month as your plans are as stable as Trumps administration but now its using Nanobanana 2 for image gen and its very slow than before
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Envato Help
Envato Help@envato_help·
@JerryDomenick @envato Hi Jerry! Apologies for the delay, we're currently handling a high volume of tickets. Could you please provide your ticket number so we can check your inbox? -Elaine
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Envato Help
Envato Help@envato_help·
@Wald0VisioN @envato @Wald0VisioN We understand your concern. Please open a support ticket via our Help Center: enva.to/elements_help so the team can look into your subscription details directly and assist you further. We’re happy to review this with you and follow up via email. – Emma
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WaldO
WaldO@Wald0VisioN·
@envato_help @Envato I purchased an annual plan specifically for unlimited AI video generation. Now, midway through my subscription, it’s limited to 10 per month. Why change core features after customers have already paid?
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Envato Help
Envato Help@envato_help·
@satewanzah Thanks for tagging us! To have a closer look, have you already opened a support ticket with our team? If so, please share the ticket number. If not, you can create one here: help.market.envato.com/hc/en-us/reque… and we will be happy to follow up via email. – Emma
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.@satewanzah·
Where is deblank @envato_help ? What did you do to it?
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salman sf
salman sf@salmansf125·
@ThemeForest One of the theme support systems isn’t working properly. I’m unable to log in to the support portal even after entering the purchase code. Could you please look into this? @envato @envato_help
salman sf tweet media
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Envato Help
Envato Help@envato_help·
@yasir_designer @envato @EnvatoMarket Hi! Thank you for sharing the ticket number. I’ve checked our records and can see that our team is already reviewing your case. We will continue following up with you via email as soon as possible. We appreciate your patience!
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Envato Help
Envato Help@envato_help·
@YigitHur Appreciate the feedback. We've resolved the recent technical issues affecting the AI panels, so things should be running smoothly. If you're still experiencing issues, please submit a ticket to our support team enva.to/elements_help so we can take a closer look. Thanks!
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Envato Help
Envato Help@envato_help·
@lokkin4L Hi! Our team is working diligently to restore all services of Envato Elements! Although we don't have an ETA. We're aiming for everything to be back live very shortly! -Steven.
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Kollin
Kollin@lokkin4L·
@envato_help hi, can you guys estimate how long to resolve this issue? I really need a few templates
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Envato Help
Envato Help@envato_help·
@nananaaaan_ Hi there! We don't provide support over socials due to security reasons, but if you create a ticket with the details via enva.to/elements_help we will be able to help. - Steven.
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Envato Help
Envato Help@envato_help·
@TheBrandSound Hi! We’re aware that the website is currently experiencing issues, and our team is actively working to resolve this as quickly as possible. Thanks for your patience! -Elaine
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Carlos Daniel Bermúdez
Carlos Daniel Bermúdez@TheBrandSound·
@envato_help Is your platform down at the moment? I've already logged in again and cleared my browser cache, but this screen still appears.
Carlos Daniel Bermúdez tweet media
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Envato Help
Envato Help@envato_help·
@gg828178 @envato @HichameAssi Hi there, thanks for getting back to us. If you can provide us with your ticket number and another email address that we can access you on, we'd be able to look into this further. Thanks! - Steven
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CONTRAxREPLIES
CONTRAxREPLIES@gg828178·
Hey @envato @envato_help @HichameAssi Hello Envato Support Team, My Gmail account, which is currently linked to my Envato Elements subscription, was hacked 43Hours Ago. As a result, I am unable to securely access my email and I am concerned about the safety of my Envato account.
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Adam
Adam@AdamHamza74·
@envato_help @envato Is there a way to switch back to the classic Elements layout? The new 'app.envato' beta has removed the "Suggested Music/SFX" feature from video stocks.This feature is critical for my workflow to match audio with video.
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