Etihad Help

@JWhitren Hi Jack, there is a change fee associated with the business comfort fare. You can find further details about our different fares here: spr.ly/6014BEL8J2. Feel free to reach out to us via DM for any further assistance needed. *Pika

Just booking a return flight business comfort. Will this qualify for a free change should I need to change the return flight on 16/09/2026. I have silver status @EtihadHelp

@d9ax8 Hello there, sorry to hear about any inconvenience you have faced, We have sent you a message via DM, Please Join us, so we can check the available options to assist you. *Rey

Hello @EtihadHelp, I'd like to report the unprofessional behavior of a boarding staff member on flight EY552 from Riyadh to Abu Dhabi on 5 July. While I was in the Group 3 boarding line, she asked where the rest of my family was-

@AlamariAmer Hello Amer. Please remove your booking details from public tweets in order to comply with our data protection policy, and join us via DMs to check for you. *Tobi x.com/messages/compo…

@jyotikbansal We have replied to you via DMs, please follow up with us there. *Tobi x.com/messages/compo…

@EtihadHelp It is definitely not ideal for us to start our holiday on this note. I bought an Etihad ticket. Not an Akasa ticket. Having no one from Etihad at airport to help us is pathetic. Have shared by booking ref number in DM But I need better than an automated response.

@AkasaAir worst service on ground @etihad you should be more particular about who you code share with and how you and they treat your business class passengers. Most horrid start to my holiday with my two kids that I could have #ey1015 #ey44

@Ericdacarre Since the case final outcome has been shared, so no further updates can be provided, Don't hesitate to reach us via private messages if you have any further queries. *Rey

@EtihadHelp My last email. July 3. No answer to my questions

@EtihadHelp @etihad Hello Etihad, My case has been open since 5 April. Since 16 June, I’ve repeatedly been promised that a supervisor would contact me. As of today, there is still no response. Should I conclude that “shortly” means weeks at Etihad?

@Vignesh26487555 Hello there, sorry to hear that, we have sent you a message via DM, so we can assist you further, Please check. *Rey

@etihad @EtihadHelp I am seeking assistance with an existing booking. Due to unexpected medical restriction, I’m unable to travel as originally planned and have medical documents. I ask a review by medical team to see waiver on rebooking options. Pls assist

@Ericdacarre Make sure that the case has been double-checked by our guest relations team who is the highest point of escalation and provided the outcome accordingly, feel free to Join us via DM for any further assistance and to avoid sharing any personal information on public. *Rey

@EtihadHelp Your agent closed the case without answering to my questions on my last email. Case is not closed on my side.

@Ericdacarre Hi Eric. We could see that you've been in touch with us through DMs about your submitted case, and we've shared the final outcome of the case with you. Should you need any further help with the case, you may continue the conversation via DMs. Thank you. *Sal x.com/messages/compo…

@EtihadHelp Is silence from customer care service your final answer to my case involving 4pax that you let in Malaysia without any other solution than « cancel your ticket and buy a new one with another airline at your own cost » to come back home?

@NabarunDebRFan Hello there, totally understand that you are waiting for an update, we are following up with our team internally to provide you with the update as fast as possible via DM, Please Join us for any further assistance. *Rey

@EtihadHelp I was told by phone that one delayed bag had reached ORD yesterday and the second would arrive today, but the baggage phone number is now unreachable and my DM has not received a response. This involves delayed baggage with diabetes medication. Please respond in DM

Hi Oindrila, we are sorry to hear about the incident with your baggage. Please follow the steps on our website, using this link: spr.ly/6182Ifz3w, which will allow our Baggage Team to investigate your claim further and get back to you. Also keep in mind that damaged baggage claims must be submitted within 7 days of your arrival. Thank you. *Luke

Completely unacceptable to receive my luggage completely ruined after my flight with @etihad @EtihadHelp. I need someone to contact me immediately to process a compensation claim for the damage. Please DM me. 🛑✈️ #Etihad

@AyushUrs Hello Ayush, please send us a DM with your booking reference here: spr.ly/6018BEIQoj, so we could look into this for you. Thanks. *Luke

Flight - EY 218 Abu Dhabi to Delhi fir Date: 28.07.2026 Scheduled Departure time: 10:00 pm Abu time time. @etihad @ad_airports

@bkdileep2 Please remove your case reference from public tweets in order to comply with our data protection policy, and reach out to us via private messages, we have sent you a message there. *Tobi x.com/messages/compo…

@EtihadHelp Here is your case number 2606225941488

@airsewa_MoCA, Look at their inconsistent chats @airsewa_MoCA @etihad @MoCA_GoI @DGCAIndia @nch1915 @jagograhakjago #airsewa grievance registered against @etihad grievance number VP486905. Cancelled an unused fully refundable return ticket over phone the day before departure

@raman_tikk81841 Hello Raman, that doesn't sound ideal, please send us more details in a private message, and we will look into that for you. *Tobi x.com/messages/compo…

@veeru5 @etihad I was down graded from biz class by Etihad last Sept and was given usd 400 cash voucher but since 11 months, have not got the money. Several reminders and several hrs chasing them but nothing. Since then I have stopped travelling Etihad.

My worst airline experience ever—and that too after paying for a Business Class ticket. On @Etihad flight #EY218 from Abu Dhabi to New Delhi on 25 July 2026, passengers with confirmed Business Class tickets were informed only at the boarding gate that the aircraft had been changed and there was no Business Class cabin. Few of us with B class tickets were told to downgrade to Economy, while a few others retained Business Class, with no explanation of the selection criteria. I had booked Business Class because of a medical condition. Instead, I had to endure the discomfort of an Economy seat on an overnight flight, finally reaching New Delhi around 3:00 AM, making an already difficult journey even more painful. We were initially told we would receive a US$200 voucher along with a 50–70% refund of the downgraded sector fare. Later, the staff withdrew the voucher, saying it had been offered “by mistake.” The most disappointing aspect was not just the downgrade, but the complete lack of transparency, empathy, accountability, or even a sincere apology. Premium passengers deserve to be treated with respect when an airline faces operational disruptions. I hope @Etihad reviews how last minute downgrades are handled and ensures that no passenger has to go through such an experience again. #Etihad #BusinessClass #PassengerRights

@cokeandmemz Please respond to our DMs, where we can better assist you. Thanks. *Luke

@EtihadHelp @etihad @EtihadHelp

@EtihadHelp , my Etihad Guest account has been locked, and I’ve already submitted the requested verification documents. I’m flying in two weeks and need access to my account before then. Could you please help escalate my case for an urgent review? Thank you!

@Steevegh1 Hello there. Please join us through DMs should you need further help with your case. Thank you. *Sal x.com/messages/compo…

@etihad congrats ! me too I succeed to not have any answer from your team about your bugged compensation request ! Hey yeah amazing !!!! customer service useless and people just laughing to me ! #Useless

Luxury has arrived in Tokyo 🇯🇵✈️ Our celebrated Etihad A380 has touched down at Tokyo Narita for the first time, now operating daily between Abu Dhabi and Tokyo. Featuring four cabins including The Residence, this is a landmark moment for the route. Read more: etihad.com/en/news/a-new-…

@MMourata94960 Hi Michael, please be mindful of any fraudulent approach from unauthorised accounts. You can send a copy of the message received here through DM on our official Etihad account: spr.ly/6017BEI5fF, for further verification. Thank you. *Luke

@EtihadHelp To all customers, has anyone else experienced this situation? Sent a link to pay management fees and other additional charges for a stopover IN THE MIDDLE OF THE NIGHT? the link is only valid for 1 hour.

@Steevegh1 Please refrain from discussing your case via public comments, preventing fraudulent accounts from approaching you. We request that you send us your case details via DM here: spr.ly/6014BEI5vC, so we could better assist you. Thanks. *Luke

@etihad YES INCREASING Capacity but dream for having your money back if we cancel your flight ! our compensation consent form is bugged ! jajajajaj dream dream dream !!!!!

Etihad is increasing capacity across its network in response to strong demand, with more choice for guests travelling to, from and through Abu Dhabi. Brussels increases to 11 weekly flights, Dhaka becomes year-round, Kraków rises to four weekly flights, and seasonal services to Mallorca and Zanzibar are extended. Read more on: etihad.com/en/news/demand…

@awaze143 Hello Mohammed, we're sorry to hear that. Please reach out to us via DM with more details, so we can best assist you with it, and try to remove any personal details like the booking reference before sharing it publicly. *Kiro x.com/messages/compo…

@etihad @EtihadHelp I am extremely dispointed with the delay in processing my refund. My flight was cancelled due to regional tensions, and I applied for a full refund on 17 March 2026.Refund Reference No.: 2603175672141 PNR: 75XLR7 Today is 28 July 2026, nd it hs been ovr 4 m

@Tien_nguyen121 Bonjour Tien, ça ne semble pas idéal pour nous, merci de vérifier ton message privé, nous t’avons trouvé là-bas. *Kiro x.com/messages/compo…

@etihad faites quelque chose, vous ouvrez des dossiers dans tout les sens alors qu’on m’a dit j’étais éligible car vous avez changé les horaires !!!! RENDEZ MON ARGENT

Go to gate et Etihad, vous allez me rembourser JE RIGOLE PAS AVEC VOUS