Etihad Airways

Cancelled a fully refundable @etihad @etihadhelp flight on 9 March 2026 and requested my refund immediately. Two months later and it’s an absolute disgrace: • Only marked “processed” on 29 April — seven weeks later. • Website still screams “Refund Pending” today. • No money. No ARN. Nothing. Every single agent interaction is the same scripted gaslighting: • First they claim 45 working days from my original request. • Then suddenly the clock magically resets to 29 April. • Today they told me it “has been issued on 29th April” and will take another 45 business days from then. • Latest chat: “It’s just due to high volume… it will reflect shortly.” High volume? I cancelled a refundable ticket early. This isn’t backlog — this is incompetence and customer abuse from a so-called premium airline that happily took my money but can’t be bothered to return it. This level of service is an absolute joke. I’ve never seen such shambolic handling of a simple refund. If you’re waiting on an Etihad refund right now, don’t waste your breath on their chat bots and empty promises. Escalate immediately or you’ll be stuck in the same nightmare for months. #Etihad #RefundNightmare #CustomerServiceDisaster #NeverAgain