Etihad Airways

Latest flight schedule etihad.com/en/manage/flig… Guests with previous bookings will be accommodated on these flights as soon as possible. Tickets are also available for sale on etihad.com. Traveling to the airport Guests and members of the public should not travel to the airport unless they have been contacted directly by Etihad or hold a confirmed booking on one of the new flights. Online scams We’ve identified several fake accounts posing as Etihad, contacting our guests and providing fake refund forms. Etihad will never request passwords, one‑time codes, payment details, or any sensitive information through social media messages. For accurate updates and safe support, please rely only on our official website and forms from etihad.com, and ensure you interact only with Etihad’s official social media accounts when responding online. Our official account is @Etihad, plus @EtihadHelp on X. Guest reminders Guests are advised to: • Check their flight status at etihad.com before travelling to the airport. • Ensure their contact details are up to date in their booking. • Guests holding Etihad tickets issued on or before 28 February 2026, with original travel dates up to 21 March 2026, may rebook free of charge onto Etihad operated flights up to 15 May 2026. • Guests on all Etihad flights until 21 March may request a refund at etihad.com/en/help/refund… or through their travel agent. • Guests who booked through a travel agent should contact their agent directly. Contacting Etihad We are currently experiencing a high volume of calls and appreciate your patience as it may take longer than usual for calls to be answered. Guests seeking a refund are encouraged to use the above linked refund request form. More information for impacted guests, including FAQs and travel guidance, is available at etihad.com/flightstatus Safety remains our absolute priority, and services will operate only once all safety criteria are met.

@Vinnaysinghh We've sent a direct message. Please have a look. Thanks. *Ann

@etihad Where can u pls send direct message ro me

@etihad i travelled from delhi to yyz and my baggae was dellayed for three days i tried to submit a claim online and it says feedback form there is no room to attach my receipts fo the reimbursement ..pls guide me how to reaise a claim which I purchased due to delayed baggage

@kdiekgo Hi Diego, we have replied to you via DM. Please check. *Noah

@etihad hello, yesterday my flight was cancelled, I didn’t receive an email and found out by login in, I ended up asking for a refund, now my credit card company is asking for an email where from the airline where it states that my flight has been cancelled, how can I get it?

@samsam1617 Hi Sam. We've replied to your DM. Please check. Thanks. *Mia

@etihad Could you please contact me privately? It's very important.

@aq12aad @EtihadHelp Hi Nawaf. Please remove your booking reference from the tweet and join us via DM to assist you further. *Mia

@monymounir Hi Mounir, we are glad you had a great experience with us. Safety continues to be our top priority whenever an emergency alert occurs. Thank you. *Ann

Easy breezy Eid vacation flight from Abu Dhabi to Thailand with wifey on Etihad Only thing to note was during missile alert people were asked to leave the lounge and head to the corridors away from glass for about 10 minutes if not less. Excellent experience. @etihad @AUH

@metewari88 Hi Ankit, for any refund request with bookings arranged through a third party, please reach out to the travel agency directly who must assist. *Luke

@etihad I am hoping this message reaches you as I could not reach to your customer support. I have a flight ticket 18th March cancelation request which is through external travel agent (Flipkart travels). My PNR number is 7P8EUA. The ticket cancelation was sent on 14th March.

@Etihadcharges @loveholidays @EtihadHelp @emirates @qatarairways You can enjoy 20% to 65% off excess baggage rates when purchasing before your flight through this link: spr.ly/61880YXCQ. You may also purchase baggage through our call centre or live chat team, available via the contact details listed here: spr.ly/61810YXCx. *Mia

@loveholidays @EtihadHelp @etihad @emirates @qatarairways @EtihadHelp @etihad to charge £374 for 20kg luggage is extortionate and holds customers to ransom once they have booked a package holiday with @loveholidays and then offer 65% off like they are getting a good deal. Please explain why it is so expensive

@EtihadHelp @loveholidays @etihad still no explanation as to why @etihad can charge extortionate luggage fare compared to @emirates @qatarairways and why @loveholidays do nothing to help

@Etihadcharges @loveholidays @EtihadHelp @emirates @qatarairways For our Basic fares, checked baggage is not included, but we do provide discounted options for adding baggage in advance (2/3). *Mia

@Etihadcharges @loveholidays @EtihadHelp @emirates @qatarairways Hi there. Thank you for reaching out to us. We offer a range of fare choices, each with its own benefits such as baggage allowance, flexibility for changes, and refund options. This allows guests to select the fare that best suits their travel needs (1/3). *Mia

@MathisCsg Hello Mathis, we've already resumed flights to and from Abu Dhabi for some destinations including Barcelona and Manila, You may share your booking refence via DM, and we would be happy to confirm your flight status. *Lana

@etihad @Etihad I have a flight barcelona - abu dhabi abu dhabi - manila on April 10 I saw some tweets that say that if we are not nationals of the Emirates we can take the flight I can know more snif please?

@LauretteDsj47 Hello Laurette. Please join us through DMs with your booking reference for further checks and advice. Thank you. *Sal twitter.com/messages/compo…

@etihad Hello, My booking (Paris – Abu Dhabi – Kuala Lumpur) scheduled for 20 March has been moved to 21 March.

@rkumar007 Hey Ramesh, thank you for reaching out. Please remove the case number from the public view to protect your privacy. The team shall get back to you within 7-14 working days. *Noah

@etihad ancel my booking for my travel form MUM to ATL scheduled on march 15 2026 I have also filled up the cancellation and refund request with the request number 2603125563132 i am not able to cancel from app. Please help

@tweetchintan Hello, please remove your booking reference number from public for your own security and liaise with your travel agency that can advise you on refund conditions of your booking. Thanks. *Aya

@etihad Hi, hope you all are well. PNR- 9AZZ9M DATE OF TRAVEL- 02-04-2026. Are we eligible for full refund if we cancel?

@etihad Hello, I hope all of you are safe and sound. I have a request. My PNR 9AZZ9M last name SHAH from MUM to ABU Dhabi for 2nd Apr 2026. Can I cancel or reschedule or change the destination? Pls guide.

@IoanaBlaj4 Hi Loana, sorry to know that. We are currently experiencing a significantly high volume of calls and appreciate your patience as it may take longer than usual for your calls and chats to be answered. Thank you. *Aya

@etihad tried to change the date online but the verification code you send via email is not working and now I’m unable to change it myself. Waiting for hours now on live chat for an agent to pick up… please help

@Sizomunazifugm1 Thank you for your support! *Zoe

@etihad @Jarkko_Moilanen @etihad 𝐀𝐥𝐰𝐚𝐲𝐬 𝐢𝐬 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭.👏

Thank you @etihad for taking me back home to #AbuDhabi from #Hanoi. I cant express my gratitude enough. You decided to fly direct flight to Abu Dhabi with 300 seat plane while there was just 6 passengers. Remarkable service!

@HusmikGill Hey Husmik, please send us a DM, so we can look into this for you. *Eren spr.ly/6018B6zEGI

@balaamazing Hello there. We have sent you a DM to check this for you. Please have a look. *Zack

@etihad I have not received any update on my refund, Also my return ticket is not visible