EWM

@xxxcajxxx173114 please contact Customer Services on 0808 2020242 in order for us to assist.

@ewmonline Nantwich store gastly and rude service, talking bad about customers in front of other customers and not having decency to realise families shopping. Disgrace!

@JaneEBSmith Good Morning, We have now had response from Evri. Hi good morning, Thank you for getting in touch regarding the parcel :  H01I8A0002881210 I’m sorry for the delay in delivering this parcel to the customer . I can understand this can be frustrating . However, I would reques...

@ewmonline Evri doing the usual terrible job of delivering my order from you! They appear to have had it since 2/8 & are now having trouble delivering to the local locker they had as an option on their site. No contact info for them on their site - can you sort it out pls #evri

@JaneEBSmith Can you please supply me with your order reference number. And i will certainly get this investigated for you. please accept my apologies

@Young1605Katie the refund of £47.00 was processed today back to your payment card. Allow up to 5 working days fro the funds to appear in your ccount.

@Young1605Katie please provide the order numbers the query relates too and we can have this looked into for you.

@CarolJFerguson @PringleScotland many thanks for your kind words.

@ewmonline @PringleScotland got to love your staff

@bethrippingale2 please contact Customer Services on 0808 2020242 Monday to Friday 9am till 4pm and we can look to assist.

@BarbL052078 Email confirmation has been sent to your email address: bdlamb@hotmail.com Your order was despatched on the 11/04/23 and will arrive with you anywhere around 14-21 working days. I'm terribly sorry but we don't supply tracking numbers for International deliveries. If your goods...

@ewmonline How can I find out the status of an order? It is not showing on my account (I think I was not logged in). I got confirmation of paypal payment but no confirmation from you of the order. Thanks!

@BarbL052078 the order was successful under order number 100900414 i have resent the order confirmation. Please check the junk/spam folder.

@Kathlee35786175 our lines have been extremely busy this morning, please advise of an order number or contact number and we can call you.

@ewmonline does anybody work in your office. Not replied to email nor answering the phone.

@Stapelm1 please provide a contact number and we can contact you.

@ewmonline is anyone working in customer care today - have tried calling 4 times and each time callends after a minute of waiting for an agent

@majesticbanana please contact Customer Services on 0808 2020242 Monday to Friday 9am till 4pm and they will advise you on how to have a refund processed.

@ewmonline My son bought an item in Poole on New Year's Eve. He has returned to Bordeaux where he lives. Wants me to return it and I have his credit card and the receipt. Cambridge branch says it has to be him in person! Want a refund not exchange!

@CarolineRosser4 my apologies 03/01/23.

@CarolineRosser4 I can confirm a refund of £54.99 was actioned for you on 03/02/2023 directly back to the original payment method used. Please allow up to 5 working days for the credit to show in your account. Should you require any further assistance please do not hesitate to contact Custo...

@CarolineRosser4 please provide your order number and we can have this looked into for you.

@liz_pelliz please provide your order number and we can look into this for you.

@ewmonline chasing an order can you assist?

@AndrewHayward69 my apologies, this is what Evri request, I have raised this as an urgent complaint.

@ewmonline extremely poor customer service. Placed an order last month, still not delivered. Not answering email or phone calls. Ruining Christmas.

@AndrewHayward69 I have raised a query with Evri as the tracking has not moved since 01/12/22. Evri request to allow 48hrs for a response.

@AndrewHayward69 please advise of your order number and we can have this looked into for you. Please accept my apologies that Customer Services is extremely busy at the moment.

@CarolineRosser4 Many thanks, I can see the order has not moved since 03/12/22. I have raised a query with Evri for you to have this parcel delivered as a matter of urgency. As an apology the postage costs have also been refunded. Evri request to allow up to 48 hours for a response.