Fay Ryan

@HMRCcustomers Thanks so much, how do we contact the department directly if we need to?

@fayryan403 That would mean it will be by BACS. You should receive this by the 9th Feb. Just keep an eye on your account. If the date passes and you've not received anything, contact the department directly so they can chase up. Thanks, Anas

@HMRCcustomers hey, i’ve been told my tax return has been refunded but i’ve not got anything in my account? How do we know if it gets sent by cheque or directly into our account? thanks!

@HMRCcustomers I added my account number and sort code but that’s it - no long card number. Thanks!

@fayryan403 Just checking did you claim as bank transfer? Can you remember entering bank details when claiming the refund? Thanks, Anas

@HMRCcustomers Oh ok thank you! It says “HMRC paid you a refund on 4 February 2026” So does that mean that’s when the cheque was posted?

@fayryan403 Yes, it would have been sent to you as a cheque. What date does it show that it was sent? Najmin

@HMRCcustomers Hey, I got a message on my account in the app. I can log in and it says I was paid my refund today, but it’s not in my account? I’m wondering will it be sent by cheque? As I thought it went directly into my bank. Thanks!

@fayryan403 Did you get a message on your phone or through your personal tax account? Are you able to log into you account now and check the refund? You can use this link to log in: gov.uk/personal-tax-a… Najmin

@HMRCcustomers Hey! thanks! I think PAYE - as I got a message about it I didn’t fill anything out. It says I paid too much income tax.

@fayryan403 Good afternoon Fay Is your tax refund for PAYE or Self Assessment? Najmin

@virginmedia Thanks. I'll go read a book.

Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like. You can read about our auto compensation scheme (virg.in/autocomp)

@virginmedia our internet is down in North London and it says it’s going to be fixed on 27th March????? surely not!! Help!!

@virginmedia But it will take 7 days????? What are we supposed to do in the meantime???

@fayryan403 Hi Fay. Sorry to hear that you're affected by an area issue. We can assure you, our engineers are working to have this resolved as soon as possible. Once the outage looks closed/fixed, please reboot your equipment and let us know if you have any further issues.

@glideatbps Hey , is the ice skating still on today in this wind? Got tickets for 12. Thanks!

@virginmedia Hey, the internet is down in our area of North London. Online it says it will be fixed on Monday at 9am…. that’s ages?! Can you help..? Thanks!

@EE Can I DM my number and account details so someone can at least look and tell me if I should switch sim/ what to do?

@fayryan403 I know this will be really worrying, and I'm sure it is a simple fix, but I'm not able to check from here. You can log into your EE app and message the team from there also. I know it's not ideal, but they really are the best people to help you.

@EE Hey. I was just speaking with someone as i’ve been trying to switch my account to a personal one for months. The line went dead and now I have no phone signal? Have they cancelled my phone number? Please help I am desperate. I cannot make it receive any phone calls.

@EE I can’t use the app because this is happening… i’m at a complete loss and can’t get help from anyone. Been trying to switch numbers since August and every time I call people hang up on me…

@EE I don’t know what she was doing. She said she would help me with my phone contract. Then the phone lost signal and now I have no signal i’ve restarted loads of times. I’ve got no access to another phone right now. Could you please look into what she did???

@fayryan403 Hey Fay, if it was in the process of swapping you shouldn't have lost signal. It's worth restarting the phone, just off and back on. If it's still not working I would advise calling the team back from another line to get this checked, 07953 966 150 from any other phone.

@jasebyjason We’ve suffered for years with that card reader 😭

@HMRCcustomers Oh great thanks!

@fayryan403 @fayryan403 Hi, It should be in your account within 5 working days from the date it shows as 'paid'. Tom

@MelissaMWear OooOoo!!! sorry for late reply! I will ask on the kids curly front 😍😍

@fayryan403 Bless your dad! This is for Saoirse! I’m using cowash on her because it works well w/r/t moisture but have noticed a flaky scalp so was wondering if it was buildup after I used my own (not for curly hair) scrub & it helped. What would he say to use for her curly headed scalp?

Best clarifying shampoo for curly hair? Go!!

@SLC_Repayment Thank you! I’ll do this :)

@fayryan403 Hi Fay, if you call our office on 0300 100 0611 then an advisor can look into this further for you. It will ask for characters from your secret answer on the line so you can just enter any characters and even if these are incorrect it will still pass you through. Regards, Caitlin

@SLC_Repayment Hey. I’m trying to update my employment details I’m not allowed to reset my password as i’ve had a temporary one. I’ve also tried calling but your phone line is down. Can anyone help? Thank you :)